Itunes will not connect to the internet

My sister just downloaded Itunes to her computer for the first time and it will not connect to the internet. Her phone is in restore mode and I dont know what to do now. It says the server timed out as soon as I try to do anything on itunes. My internet on the computer is working fine....any suggestions?

- What version of iTunes are you running?
7.1.1.5
- What is the exact error message you're getting?
itunes could not connect to the itunes store. The network connection has timed out.
Make sure your network settings are correct and your network connection is active, then try again.
- Do you have any other privacy filter installed, or any antivirus or antispyware software?
You know, I was just looking again after I read this, and it appears there is a program (Check Point Integrity Client) that could be causing an issue, but I'm not sure what IP address I would need to put in there.
- Can iTunes connect to Gracenote to get album names when you import from a CD?It cannot.
It would probably be useful if you'll run the Network Diagnostics (choose the Run Diagnostics item under the iTunes Help menu) and post the results here.
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Thanks.

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Itunes will not connect to the internet or access store with working internet connection. ive already tried updating to latest version and turning off windows firewall. running a new dell computer w/ windows 7 with minimal programs installed

Itunes will not connect to the internet or access store with working internet connection. ive already tried updating to latest version and turning off windows firewall. running a nItunes will not connect to the internet or access store with working internet connection. ive already tried updating to latest version and turning off windows firewall. running a new dell, windows 7 ultimate, no virus or firewall programs installed.

This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
I live in Europe ,So Be persistent and don't give up ! Aug. 2013

My iTunes will not connect to the internet because it is tied to IE's proxy settings but IE does not work how do I change the proxy setting to FireFox

I have stopped using IE because it doesn't work, however my iTunes will not connect to the internet now because it is tied to the proxy setting in IE and now I am using FireFox, so, how do I get iTunes to see FireFox as my web browser.

i am having the same problem, i stopped using IE and installed firefox , only now my itunes store won't connect to the internet.

TS1492 When I go to iTunes and then check for updates. I can not do this action due to the fact iTunes will not connect to the internet although the internet is working just fine, what do I do to fix this issue? Apparently I am currently using iTunes 7.0.

When I go to iTunes and then check for updates. I can not do this action due to the fact iTunes will not connect to the internet although the internet is working just fine, what do I do to fix this issue? Apparently I am currently using iTunes 7.0.

If you're really using iTunes 7.0 you are very far behind the current version - maybe it is trying to connect to a decomissioned server. In fact I am kind of surprised it will run on a Macbook Air. Are you sure you are running iTunes 7?

HT1386 For some reason my iTunes will not connect to the internet even though the computer is connected. Any ideas?

Unable to start sync because iTunes will not connect to internet. Computer is connected but iTunes will not connect. I even deleted iTunes and downloaded again. Will not connect still.

I am experiencing this problem as well.
I have access to the internet and can download songs from the music store but iTunes is being its usual pain in the rear and says I do not have an internet connection when I try to download any updates.
This does not seem to be a firewall issue, at least as far as I can tell, as I have McAfee and both iTunes and iTunes Helper have Full Access in my firewall settings.
Any help would be greatly appreciated.

My itunes will not connect to the internet for some reason,

i can go to the itunes store but when i try to update my iphone it tells me i am not connected to the internet whats going on? anyone have any idea?

I am experiencing this problem as well.
I have access to the internet and can download songs from the music store but iTunes is being its usual pain in the rear and says I do not have an internet connection when I try to download any updates.
This does not seem to be a firewall issue, at least as far as I can tell, as I have McAfee and both iTunes and iTunes Helper have Full Access in my firewall settings.
Any help would be greatly appreciated.

ITunes will not connect tot the internet but my computer is connected to the internet

Yesterday, iTunes informed me that there was an available update. I updated. Once the update was complete, iTunes would not conect to the internet. I am currently using the internet to post this problem so I know there is not a connection problem. I have uninstalled and reinstalled iTunes 4 times now. How can I fix this problem?

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Latitude E6500
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 0012A8B0139BECB0
Current user is an administrator.
The current local date and time is 2011-09-11 17:24:59.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Mobile Intel(R) 4 Series Express Chipset Family
Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 8871e720986084a508138b8578a7c547
iPodService 10.4.1.10 is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {3DD41A5F-0D85-4A39-9F77-7AF342F2583B}
Description:    Intel(R) 82567LM Gigabit Network Connection - Packet Scheduler Miniport
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:
DHCP Enabled:    Yes
DHCP Server:    255.255.255.255
Lease Obtained:    Fri Sep 09 07:57:07 2011
Lease Expires:    Mon Jan 18 22:14:07 2038
DNS Servers:    192.168.100.2
        192.168.100.226
Adapter Name:    {966C20DB-4849-41C4-8E2A-521E046C87D4}
Description:    Bluetooth LAN Access Server Driver - Packet Scheduler Miniport
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Mon Jan 18 22:14:07 2038
Lease Expires:    Mon Jan 18 22:14:07 2038
DNS Servers:
Adapter Name:    {48613D21-089E-4A48-B82D-56A332EC9084}
Description:    Dell Wireless 1510 Wireless-N WLAN Mini-Card - Packet Scheduler Miniport
IP Address:    192.168.1.137
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Sun Sep 11 15:57:17 2011
Lease Expires:    Sun Sep 18 14:36:17 2011
DNS Servers:    68.87.74.166
        68.87.68.166
Adapter Name:    {2A8D4A8D-B598-49B5-A7D9-6B0893B62B26}
Description:    Dell Wireless 5530 HSPA Mobile Broadband Minicard NetworkAdapter - Packet Scheduler Miniport
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Sun Sep 18 14:36:17 2011
Lease Expires:    Sun Sep 18 14:36:17 2011
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    Yes
HTTP Proxy:    192.168.100.117:8080
HTTPS Proxy:    192.168.100.117:8080
SSL 3.0 Support:    Enabled
TLS 1.0 Support:    Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-08-05 08:04:25.

HT201413 i am using windows xp pro on a laptop, i access the internet thru a wireless connection, no problems. i start itunes and it will not connect to the internet

i am using windows xp pro on a laptop and have never had a problem accessing the internet, and still dont.
i purchased an iphone 4 and would like to sink it with my laptop, i installed itune 10.6 and it (itune) will not connest to the internet.
this can not be a hard problem to solve, but i need help
thanks

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

ITunes Will Not Connect to the Store

I upgraded to 10.5.2 and now my itunes 7.6.2 will not connect to the internet. I do not have a firewall put up nor am I running Norton or anything like that. I can't authorize my music nor buy any new songs. Any advice?

See if anything here helps:
http://support.apple.com/kb/TS1368

HT1695 my ipad2 will not connect to the internet, it says that it "unable to join"...but my laptop is connected to the internet.... i don't understand why all of a sudden it stopped connecting it dosent make sense

my ipad2 will not connect to the internet, it says that it "unable to join"...but my laptop is connected to the internet.... i don't understand why all of a sudden it stopped connecting it dosent make sense.

hmm, well I would say that raises the possibility of an issue with your ipad, and lessens one with your router.
What version iOS are you using? Update
Then Its time to try a restore.
How to update your iOS device
http://support.apple.com/kb/HT4623
How to back up and restore (iCloud and iTunes)
http://support.apple.com/kb/HT1766

HT202157 I updated my apple tv and now it will not connect to the internet

please HELP me make my appple tv work again. I have done the most recient update on it and now it will not connect to the internet :/

    1.    First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
    2.    If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings).You should also try restarting your router.
    3.    If both of the above don't help, you should try a restore (Settings > General > Reset > Restore).

My ipad recognizes my home network but will not connect to the internet. When I click on AirPort/preferences at the top of the imac screen it says..."AirPort has a self-assigned ip address and may not connect to the internet".How can I change ip address?

My ipad recognizes my home network but will not connect to the internet. When I click on AirPort/preferences at the top of the imac screen it says..."AirPort has a self-assigned ip address and may not connect to the internet". If this is the root of the problem,how can I change ip address?
Ipad will connect no problem to other networks.

First thing you need I think is to get your iMac connected to the Internet.
Shut down your iMac and you iPad. Then power off your router. Wait 30 seconds and power up the router.
After the router indicates that it is connected to the Internet then start up your iMac and see if it connects. If the iMac connects to the Internet then your iPad should too.
If this power up sequence doesn't work you'll have to dig into the router setup to make sure it is working properly.

My iPhone 4S will not connect to the internet properly. It says that it is connected, the App Store won't load apps and I can't get on my face book app. I have tried wifi and my cellular data, neither work. What are some ways to fix this?

My iPhone will
not connect to the internet properly. It says that it is connected, the App Store won't load apps and I can't get on my face book app. I have tried wifi and my cellular data, neither work. What are some ways to fix this?

Try resetting your network settings.
Settings>Genenal>Reset>Reset Network Settings.

Every time my MacBook Pro is put to sleep, it will not connect to the internet when reopened unless diagnostic assistant is performed. Ridiculous!

Every time my MacBook Pro is put to sleep, it will not connect to the internet upon reopening unless I perform diagnostic assistant.

Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
1. Make sure the network is on the preferred list by following these instructions. It's important to read the article carefully, as it's the starting point for any further efforts to solve the problem. If you skip any of the steps, the problem may not be solved. Make sure the box marked
Remember networks this computer has joined
is checked.
2. Follow the instructions in this support article under the heading
Symptom: After restarting or waking from sleep, my computer might not connect to the Internet
3. Reset the PRAM.
4. Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.
5. From the Location menu at the top of the Network preference pane, select Edit Locations. A sheet will drop down. Click the plus-sign button to create a new location. Give it any name you want. In the new location, set up the Wi-Fi service with the same settings you used before. Click Apply and test.
6. Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.
7. Repair permissions on the startup volume.
8. Turn off Bluetooth and test.
9. Reset the System Management Controller.
10. Reinstall OS X.

My Satellite A25-S279 (WinXP) will not connect to the internet wirelessly since UVerse was installed

My Satellite A25-S279 (WinXP) will not connect to the internet wirelessly since UVerse was installed. (Rather, I should say
it 'connects', then immediately disconnects.) When I had regular DSL, there was no problem, but since UVerse installation,
I can connect ONLY with the ethernet cable.
Thinking it was my 'old' computer, I took it to the local computer place---they were able to connect instantly (wirelessly) AND maintain connection. Sooo...I've told this to ATT, & had 2 different techs out here, both of whom were very patient & tried EVERYTHING they could think of, & both of whom failed to fix the problem. They maintain that it is NOT the fault of the modem/router, but is some 'miscommunication' between my laptop & the modem/router.
Is that possible? Is there a setting I need to change on the laptop? If it worked BEFORE UVerse, and if it STILL works at the Computer store, and if it works WITH the cable, why won't it connect wirelessly?
Thank you SO much for any thoughts!

It is possible. While it's not common, sometimes you could have a working router and a working wireless card in a laptop, but they just don't communicate. It sounds like that might be the problem unfortunately.
- Peter

Itunes will not connect to the internet

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