ITunes Will Not Connect to the Store
I upgraded to 10.5.2 and now my itunes 7.6.2 will not connect to the internet. I do not have a firewall put up nor am I running Norton or anything like that. I can't authorize my music nor buy any new songs. Any advice?
See if anything here helps:
http://support.apple.com/kb/TS1368
Similar Messages
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Itunes will not connect to the store. I get no error message, the store just won't load.
Have you had a look here,
Can't connect to the iTunes Store
From here
http://www.apple.com/support/itunes/troubleshooting/ -
Itunes will not connect to the internet or access store with working internet connection. ive already tried updating to latest version and turning off windows firewall. running a nItunes will not connect to the internet or access store with working internet connection. ive already tried updating to latest version and turning off windows firewall. running a new dell, windows 7 ultimate, no virus or firewall programs installed.
This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
I live in Europe ,So Be persistent and don't give up ! Aug. 2013 -
ITunes will not connect to the iTunes store once again
Okay so last year when I updated my iTunes I could not connect to the store. I eventually got it to work. Well I went to update my itunes again to update my iphone and once again after itunes installed it will not connect to the store so I cannot update my iphone. I have deleted it and added it again in both norton and windows firewall and it still will not work. Any help would be great as this is a real pain.
Thanks
Here is the output when I run diag.
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
LENOVO 0768A78
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 7D8A8483B8B9A46A
Current user is not an administrator.
The current local date and time is 2009-07-05 22:10:14.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {EA374AA4-C2F2-4B22-8CF0-2DE8DCB49783}
Description: Broadcom 802.11g Network Adapter
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Jul 05 20:58:03 2009
Lease Expires: Mon Jul 06 20:58:03 2009
DNS Servers:
Adapter Name: {8246CDCC-66C9-4BAD-B147-7C842940147A}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-06-20 21:52:34.Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps. -
i have an ipad 2 the itunes program worked fine at first but now it will not connect to the store. it says 'secure link to itune store failed' i have uninstalled it and reinstalled it. what do i do?
Doublechecking before proceeding. Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?
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How to De-authorize an older PC running Windows 2000 PC with iTunes 7? My itunes will not connect with the iTunes store to all the deauth request.
The "Deauthorize All" command is only available if iTunes thinks you are currently using 5 authorizations.
Otherwise, you can only deauthorize the old computer by using "Deauthorize this computer" from the computer itself.
If the old computer is no longer operable, you can't deauthorize it, but that is not a problem. -
Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2 -
I have stopped using IE because it doesn't work, however my iTunes will not connect to the internet now because it is tied to the proxy setting in IE and now I am using FireFox, so, how do I get iTunes to see FireFox as my web browser.
i am having the same problem, i stopped using IE and installed firefox , only now my itunes store won't connect to the internet.
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does any one know how to connect itunes up? when i click on store it always says 'itunes could not connect to the store. Make sure your network connection is active and try again.' if you know how to fix tell me please, please! thanx
Work through all the troubleshooting here: iTunes: Advanced iTunes Store troubleshooting
B-rock -
When I go to iTunes and then check for updates. I can not do this action due to the fact iTunes will not connect to the internet although the internet is working just fine, what do I do to fix this issue? Apparently I am currently using iTunes 7.0.
If you're really using iTunes 7.0 you are very far behind the current version - maybe it is trying to connect to a decomissioned server. In fact I am kind of surprised it will run on a Macbook Air. Are you sure you are running iTunes 7?
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Iphoto will not connect to the store
I have ordered from iphoto in the past, however, today I tried to order and it will not connect to the store. Does anyone have any suggestions?
What are you ordering? What happens when you try to order? What do you see?
OT -
ITunes will not connect to the iTunes store
Ever since I installed the new iTunes on my laptop I get an error message. "iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."
I have an internet connection with my laptop as I am posting this message from it. I don't know if there is a setting in the new itunes or what. Any help would be great.
ThanksThis is what it shows me after running diagnostics and i dont know what else to do??
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
GATEWAY T3408
iTunes 8.0.1.11
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.1.13
Bonjour 1.0.5.11
iTunes Serial Number E2D4FF220A8DF73B
Current user is an administrator.
The current local date and time is 2008-11-24 13:51:43.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82865G Graphics Controller
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {DF492986-A13D-4EF5-92AC-70882A0EA0A8}
Description: Airlink101 SuperG Wireless Adapter - Packet Scheduler Miniport
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Nov 24 13:05:38 2008
Lease Expires: Tue Nov 25 09:27:53 2008
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {96F1FB67-CF5C-4482-B60F-0E00B41CE590}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Tue Nov 25 09:27:53 2008
Lease Expires: Tue Nov 25 09:27:53 2008
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.
Last successful store access was 2008-06-25 00:30:43. -
Unable to start sync because iTunes will not connect to internet. Computer is connected but iTunes will not connect. I even deleted iTunes and downloaded again. Will not connect still.
I am experiencing this problem as well.
I have access to the internet and can download songs from the music store but iTunes is being its usual pain in the rear and says I do not have an internet connection when I try to download any updates.
This does not seem to be a firewall issue, at least as far as I can tell, as I have McAfee and both iTunes and iTunes Helper have Full Access in my firewall settings.
Any help would be greatly appreciated. -
Itunes will not connect to the internet
My sister just downloaded Itunes to her computer for the first time and it will not connect to the internet. Her phone is in restore mode and I dont know what to do now. It says the server timed out as soon as I try to do anything on itunes. My internet on the computer is working fine....any suggestions?
- What version of iTunes are you running?
7.1.1.5
- What is the exact error message you're getting?
itunes could not connect to the itunes store. The network connection has timed out.
Make sure your network settings are correct and your network connection is active, then try again.
- Do you have any other privacy filter installed, or any antivirus or antispyware software?
You know, I was just looking again after I read this, and it appears there is a program (Check Point Integrity Client) that could be causing an issue, but I'm not sure what IP address I would need to put in there.
- Can iTunes connect to Gracenote to get album names when you import from a CD?It cannot.
It would probably be useful if you'll run the Network Diagnostics (choose the Run Diagnostics item under the iTunes Help menu) and post the results here.
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Thanks. -
my itunes will not open the itunes store...it will will attempt to open and then simply stop trying.... also everytime I open Itunes it will run my cpu up to 100%...this makes my computer run really slow. my frustration is it didn't do this untill two days ago when I downloaded the suggested apple updates....I already uninstalled it in the order suggested online and reinstalled, but I still have the same problem I am kind of frustrated and just want to know how to fix it?????? please help
It worked for me, for iTunes Store and Safari both!
amandav2 wrote:
I found a solution to my problem.
> start menu
> accessories,
> right click on the command prompt icon and choose "run as administrator".
Once it opens, type in the following command...
netsh winsock reset
hit enter
You should get a message that the winsock reset successful and you will need to reboot your computer.
Reboot and when I reloaded itunes the store loaded fine.
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