ITunes will not connect tot the internet but my computer is connected to the internet
Yesterday, iTunes informed me that there was an available update. I updated. Once the update was complete, iTunes would not conect to the internet. I am currently using the internet to post this problem so I know there is not a connection problem. I have uninstalled and reinstalled iTunes 4 times now. How can I fix this problem?
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Latitude E6500
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 0012A8B0139BECB0
Current user is an administrator.
The current local date and time is 2011-09-11 17:24:59.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Mobile Intel(R) 4 Series Express Chipset Family
Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 8871e720986084a508138b8578a7c547
iPodService 10.4.1.10 is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {3DD41A5F-0D85-4A39-9F77-7AF342F2583B}
Description: Intel(R) 82567LM Gigabit Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Fri Sep 09 07:57:07 2011
Lease Expires: Mon Jan 18 22:14:07 2038
DNS Servers: 192.168.100.2
192.168.100.226
Adapter Name: {966C20DB-4849-41C4-8E2A-521E046C87D4}
Description: Bluetooth LAN Access Server Driver - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Mon Jan 18 22:14:07 2038
Lease Expires: Mon Jan 18 22:14:07 2038
DNS Servers:
Adapter Name: {48613D21-089E-4A48-B82D-56A332EC9084}
Description: Dell Wireless 1510 Wireless-N WLAN Mini-Card - Packet Scheduler Miniport
IP Address: 192.168.1.137
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Sep 11 15:57:17 2011
Lease Expires: Sun Sep 18 14:36:17 2011
DNS Servers: 68.87.74.166
68.87.68.166
Adapter Name: {2A8D4A8D-B598-49B5-A7D9-6B0893B62B26}
Description: Dell Wireless 5530 HSPA Mobile Broadband Minicard NetworkAdapter - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Sep 18 14:36:17 2011
Lease Expires: Sun Sep 18 14:36:17 2011
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.100.117:8080
HTTPS Proxy: 192.168.100.117:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-08-05 08:04:25.
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