ITunes WILL NOT detect my iPhone 4 - Tried everything I can think of!
Hi everyone
I am in desperate need of some help.
I plugged my iPhone into my PC today and iTunes wouldn't detect it, no matter what I tried. All iTunes would do was freeze for 5 or so minutes and then return the error "iTunes cannot read the contents of this iPhone, please restore etc."
I have come across this error before but have gotten around it by restarting iTunes or unplugging and replugging in the iPhone. This time I couldn't get past the error.
So eventually I became frustrated with the fact and decided to restore my iPhone. BIG mistake as once it had restored it needed reactivation and iTunes still would not detect it no matter what I tried.
So I took it to my brothers PC, had him install iTunes (the same version as me, the latest 64bit version) and it had no problem detecting and reactivating the iPhone.
Then the problem became that I had my iPhone activated but my own iTunes would still not detect it so I've lost all my contacts/apps etc. without the possibility of restoring from the last backup.
So my iPhone, in it's current state is if it was just activated, completely empty otherwise.
Oddly enough, Windows has no issue detecting the iPhone with autorun popping up asking me to import photos etc. every time so this leads me to believe there's an underlying issue with iTunes which is weird as I have not changed my iTunes at all in the past week and had no issues syncing etc. a few days ago.
THINGS I'VE TRIED:
- Reinstalling iTunes (numerous times)
- Using different versions of iTunes
- The various different fixes found via Google
- 6 different USB ports
- 4 different USB cables
THINGS I FOUND WEIRD:
- Girlfriends 3GS doesn't get detected in iTunes either but Windows has no issue
- The fact it detected on another PC
Win7 Pro x64 and my rig is pretty high spec so I can't see there being an issue there.
Let me know if there's anything you need to know.
All suggestions welcome and appreciated.
I've had this issue before as well. I think it has to do with 64bit Win 7. Most times I would connect my iPhone to it, it would automatically load iTunes, but it would just freeze and do nothing. I've since reinstalled my OS to 32bit and don't seem to have as many problems.
You can try this... seemed to get it connected for me when I had issues. Not sure if this is how you attempted to fix it before, so I'll say it just in case.
Plug iPhone in and let it load iTunes. When it freezes...
Unplug phone, close iTunes. Open windows Services panel, and do the following in this order:
Stop the "iPod Service"
Stop the "Apple Mobile Device" service
Wait a few seconds, then Start the "Apple Mobile Device" service. Leave the other service stopped.
Plug in the iPhone. Hopefully works after this.
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Sorry to hear that your iPhone is currently not recognized by iTunes. I found an article with steps you can take when you experience an issue like this. I wasn't sure whether you were using a Windows or Mac computer, so I included the respective articles for each:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
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http://support.apple.com/kb/TS1591
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Welcome to the Support Communities!
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http://support.apple.com/kb/TS1538
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download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
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