Itunes will not detect my new nano. HELP! I have a dell with vista. my old shuffles work fine with itunes, but it will no longer detect my nano. Apple says my nano is fine.

I've worked with Apple 2 times. The first time we spent 2 hours on the phone uninstalling and reinstalling itunes, quicktime and other software and it worked for a while. Now, once again, itunes will not recognize my 6th generation nano. My old shuffle works fine. I sent the nano to apple and they shipped it back stating it was fine after upgrading firmware. However, it still will not be recognized from itunes. Please help, I'm totally lost and disappointed after spending money and so much wasted time on this thing.....

What Mac or mobile device are you using, with what operating system?

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