Itunes will not open after uninstall and re-download, I only get a message itunes match accessing itunes store which goes on for a long time

I could not open I-tunes.  I had used it a week before but it was spotty and then eventually it would not open at all.   I uninstalled it then downloaded it.  I restarted the computer.  When I tried to open itunes, I got a message "ITunes match. Accessing iTunes store" and it does not go beyond that.  I've tried this process twice.  I had my Norton support service do a tuneup and they downloaded iTunes but it will still not work. help!

Hello SharlaCerr,
The article linked below provides some helpful troubleshooting steps that can help get iTunes running on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen

Similar Messages

  • My Itunes will not start after the latest update. I keeo getting error message tEventType : InPageError     P1 : c000009c     P2 : 00000003 . I have tried to reinstall but no joy. Any advise?

    My Itunes will not start after the latest update. I keeo getting error message tEventType : InPageError     P1 : c000009c     P2 : 00000003 . I have tried to reinstall but no joy. Any advise?

    'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • Itunes will not open have removed and re-installed still no joy

    itunes will not open have removed and re-installed but still no joy

    Hello SharlaCerr,
    The article linked below provides some helpful troubleshooting steps that can help get iTunes running on your computer.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    Allen

  • I have recently started downloading video files. I have downloaded a season of a tv show. The season had 9 episodes. Three downloaded fine and the other 6 will not. When i try to download them i get a message saying error -34 The disk you are attempting t

    I have recently started downloading video files. I
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    have a look at this support article.

  • ITunes will not open after updating

    Ever since the update to 7.1.1 iTunes will not open.
    I get a pop-up window that says iTunes has stopped working.
    I have followed Apple's instructions for Vista about uninstalling all Apple products. I have done this 8+ times and I am at a total loss. I am a webmaster and Sr. Sys. Admin for a software company, so it's not like I don't have experience with computer/software issues.
    When I look at the Windows application log. I have this error:
    Faulting application iTunes.exe, version 7.7.1.11, time stamp
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    stamp 0x4791a76d, exception code 0xc0000005, fault offset 0x000254d8,
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    I hear you. My itunes is fubared and Apple and ALL the articles they send do NO good. I have emailed Apple many times and nothing helps.
    Whatever they changed with version 7.1 messed up itunes and you can't go back.
    I have emailed Apple asking them if I can delete my itunes directory and any references to itunes and NOT lose my 10K songs. They havent responded to that email and my guess is that it will delete it. But Im not going to risk losing my library until I know for sure !
    Im in the same boat you are, I dont want to lose my library either. APPLE NEEDS TO FIX THIS PROBLEM AND NOW !!
    anyway this is a pain in the *** but itunes(windows) will open this way
    UNTIL APPLE FIXES THIS !
    1.boot up windows
    2.right click on your START button
    3.go to C:\ProgramData\Apple Computer\iTunes (my machine is a Dell with Vista)
    4.go to the itunes directory C:\ProgramData\Apple Computer\iTunes\SC INFO
    5.delete BOTH files SC info.sidb AND SC info.sibb
    6.launch itunes, it should open, mine did.
    7. if you have any purchased songs from the istore, log-in with your user name/password.
    THIS WORKED FOR ME BUT YOU HAVE TO LEAVE YOUR ITUNES OPEN, IF YOU CLOSE IT OUT, YOU WILL HAVE TO REPEAT THE PROCESS AGAIN. (at least I did)
    GOOD LUCK !!

  • ITunes will not open after update to 11.4

    I updated iTunes, along with the other updates I was prompted to install but now my iTunes will not open. At all. No error message or anything. Please someone help?
    Thanks.

    Hi Cchoe,
    I see that you are experiencing an issue with iTunes after an update. It sounds like this issue could be related to third-party software interactions with iTunes. Here is an article that will help you troubleshoot:
    iTunes: Troubleshooting issues with third-party iTunes plug-ins - Apple Support
    https://support.apple.com/en-us/HT203395
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • Itunes will not open/ cannot uninstall quicktime

    Since restoring my PC following installation of replacement harddrive, I cannot get into itunes. It says itunes has encountered problem and needs to close. I have tried uninstalling and reinstalling, but it will not let me uninstall Quicktunes. I get a DLL function call crashed error. Can anyone help? Thanks/

    Emma,
    I was able to get my iTunes working again - I can't remember the exact order of my steps as I was at my wits end, but I did have luck when I followed the Windows Troubleshooting tips for "Clean up iTunes installer files on the computer" http://docs.info.apple.com/article.html?artnum=93976
    I believe that I did the following steps:
    -I installed the Windows Installer Cleanup Utility then opened it via Start/All Programs/Windows Install Cleanup. (see more detailed instructions in the article referenced above.)
    - I selected iTunes from the list and clicked Remove
    - I also selected QuickTime from the list and clicked Remove.
    - I restarted my PC after exiting Windows Installer Cleanup
    - I checked for QuickTime and iTunes in my Control Panel/Add Remove Programs and removed them if they existed
    - I may have restarted my PC again at this point
    - I then downloaded standalone versions of QuickTime (I did this before iTunes) and iTunes. I found the links to the standalone versions of these applications on the same document with the Clean up iTunes Installer files instructions.
    - I did another re-start of my PC
    After doing this, my iTunes miraculously worked again and all of my song files were intact from the restore that I did after clearing my hard drive.
    I urge you to try this at your own risk... it worked for me, but I'm not an expert. Maybe someone else will see this and can confirm that this is a good fix for you too. I'm sure if you're as frustrated as I was, you are willing to try almost anything!
    Good luck!
    Stasia

  • My iTunes will not open after a re-install

    I went to the apple store b/c my computer was running my computer has been running slow. They told me to try to do a re-install after saving things on an external hard drive. I followed their advice and now iTunes now will not work. I tried to download iTunes 8, but my system requirements won't allow for it. Next, I tried to download version 7 as I know that one should work. But, once it was done downloading I had a application, with no program to open it with. I am not sure how to get it back up and running. Any ideas?

    I slept on it, and tried to open up iTunes today...for some reason the error message changed and now said I needed a newer version of Quick Time. I got the latest one, then it said I needed to upgrade the iTunes, so I did that as well (I got version 7.3.1) and then was able to get it to work.

  • ITunes will not open after (12) update!!!!!!!

    Just updated iTunes to (12) and now it will not open. Two messages. The procedure entry point ADAdPolicyEngine_DidEnterStation could not be located in the dynamic link library iAdCore.dll. and then iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 127)
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    Win XP SP3 32bit

    i had almost same issue on Windows RT 8.1
    i tried to uninstall and reintsall as apple says THOUSAND TIMES but, did not work at all !
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    C:\ProgramData\Apple Computer    cannot be deleted
    thats why i recieved "Error 7 (Windows Error XXX)" even though apple says its because netframework or Corrupt download or incomplete installation of iTunes software
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  • My Itunes will not open after Microsoft upgrade?

    I have tried to open Itunes after upgrading my Windows software and it will not open,
    The error message that I get is
    AppName:itunes.exe  AppVer:10.6.3.25  Modname: unknown
    Modver: 0.0.0.0  Offset 6faa62c6

    iTunes for Windows 
    iTunes for Mac 
    iTunes Store 
    ...try those forums.

  • Itunes will not open after upgrade

    After upgrading to the latest version of itunes and quicktime it will not open (no error message given). If i log off as administrator and log on as another user it will open. is there a fix for this?

    there's a few different things that can cause that on a PC.
    perhaps try working through the user-account-specific section of the following document first:
    iTunes for Windows: Troubleshooting unexpected quits, freezes, or launch failures

  • Itunes will not open after updating to the 10.2 version

    After updating itunes does not open, an error messege pops up saying iTunes has encountered a problem and needs to close, and this is what the data says...
    Exception Information
    Code: 0xc0000005 Flags: 0x00000000
    Record: 0x0000000000000000 Address: 0x000000001600246c
    System Information
    Windows NT 5.1 Build: 2600
    CPU Vender Code: 68747541 - 69746E65 - 444D4163
    CPU Version: 00040FB2 CPU Feature Code: 178BFBFF
    CPU AMD Feature Code: EBD3FBFF
    Module 1
    iTunes.exe
    Image Base: 0x00400000 Image Size: 0x00000000
    Checksum: 0x009538af Time Stamp: 0x4d756476
    Version Information
    Signature: feef04bd
    StrucVer: 00010000
    FileVer: (10.2:1.1)
    ProdVer: (10.2:1.1)
    FlagMask: 0000003f
    Flags: 00000000
    OS: 00000004
    FileType: 00000001
    SubType: 00000000
    FileDate: 00000000.00000000
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    Thank you for any and all help!

    Many thanks.
    AppName: itunes.exe AppVer: 10.2.1.1 ModName: dnssd.dll
    With that one, the only workaround I'm aware of at the moment is to disable your BonJour Service.
    Right-click "My Computer" and select "Manage".
    Expand "Services and Applications"
    Open "Services"
    Right click on the BOnJour service and select "properties".
    In the General tab, change the start-up type to "disabled".
    OK out of the tab.
    Restart the PC. Does iTunes launch for you now?

  • Itunes will not open after installing yosemite

    I installed Yosemite and have tried to repeatedly. Get my new Itunes 12 to open but it refuses. It will not make any indication that it is attempting to open. I have tried to reinstall it a number of times and it still will not open.
    any help is appreciated.
    david

    Hi,
    I've encountered the exact same problem.
    iTunes wouldn't start up at all, even tough it had the correct version.
    By browsing to the applications contents and running the itunes exec it would work.
    Also running it through Terminal would work. But simply not by clicking the iTunes.app
    However i've fixed it! by manually setting read and write so that you can delete the iTunes.app. (for a tut see http://www.tekrevue.com/tip/uninstall-itunes/)
    Then manually Install iTunes again by downloading it at http://www.apple.com/nl/itunes/download/
    Then it worked fine with me! Hope it helps.

  • ITunes still not working after uninstall and install. Help?

    iTunes hasn't opened on my computer for a few weeks. Before uninstalling, I went to Control Panel and chose the 'Repair' option which did nothing. I ran a scan to see if there a virus, came up clean. I uninstalled it completely and reinstalled the latest version and it still will not open.  Any ideas? I want to put new music on my iPhone and can't because iTunes refuses to work.

    Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • TS3540 ITunes will not open after re-install

    I followed the instructions from this article after trying to sync iTunes with iPhone5.  I finished the second set  of steps downloading http://appldnld.apple.com/iTunes10/041-7195.20120912.d3uzQ/iTunes10.7.dmg
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    Well, after reading more posts and not getting any answers here, I kept fidgeting and discovered that while the Dock iTunes icon did not work, going through the App folder and then adding the icon to the Dock did work.  The iPhone5 did sync while plugged into power - not having to be directly connected to the iMac.  So far so good.  Still figuring out how to get the groups to show up.

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