ITunes will not open because of......

it says the operating system version and computer hardware in use; ur digital product ID,which could be used to identify your license; and the InternetProtocol (IP) address of your computer............???

Please see this help article:
http://docs.info.apple.com/article.html?artnum=304424

Similar Messages

I have a 1st generation MacBook Pro and I recently downloaded OS X Maverick. My iTunes will not open because it says i need a 64 bit version. Already followed the promted instructions but no luck. Any suggestions??

I have a 1st generation MacBook Pro and I recently downloaded OS X Maverick. My iTunes will not open because it says i need a 64 bit version. Already followed the promted instructions but no luck. Any suggestions??

Oh, you do have the C2D! That's great!
I'm no technical expert, I just like to help out whenever or wherever I can so... I don't know if this can help you, but let me tell you about how I got my Snow Leopard to run in 64 bit mode. When I got my (late 2008) iMac it was running in 32 bit mode under Tiger (2.4 GHz/Core 2 Duo). I eventually upgraded to Snow Leopard & it was running in 32 bit mode (by default) w/1 GB RAM.
Somewhere along the line, I happened to watch a YouTube Video that showed how to upgrade an iMac's RAM, so I ordered two - 2GB sticks of Crucial RAM and then - under the guidance of the 14 or 15 year-old young man who posted the video on YouTube; wearing a rather fashionable static-electricity-neutralizer-wrist-strap, I removed 1GB of RAM & plugged in the 4GBs of RAM. So - boom like that, it was like I bought a brand new machine.
It was over a year later when I stumbled across a way to boot Snow Leopard into 64 bit mode. Turns out that if you boot while holding down the 6 & 4 key combo (the ones above the QWERTY keys), then the machine runs in 64 bit mode. Go figure. Now my Snow Leopard and just about all of my applications - with the ironic exception of iTunes - runs in 64 bit. iTunes seems fine though; if there's a performance bottleneck, I really can't tell.
Well, that's about it..
I hope that something I've mentioned can help you achieve your overall goal.
Finally, it's hard to jump onto a train, a large cat, or a surfboard that's already moving. But don't be surprised when someone a fraction of your age shows you how to.
Best Regards,
mm~

ITunes will not open because library was created by newer version???

I am still using iTunes 9.2.1 and am not ready to go with v10.
I tried to open iTunes and got the message:
The file "iTunes Library" cannot be read because it was created by a newer version of iTunes.
I did notice that the last time I opened it, it looked a little different but went on with a sync of my 1st.gen AppleTV and then closed out.
I have not downloaded and upgraded to the newer version 10.
I have never had higher than 9.2.1 so I couldn't help but wonder if in some way I am being forced to go the newer v10.
Harold

I have discovered this:
I could not open iTunes as I previously stated in the normal method.
However, it will open when I created a quicktime movie from iMovies and prepared it for iTunes. When I click on the quicktime movie to play it will open iTunes to play the movie. That is when I see the different icons, etc.
I had something called ‘Ping’ to disable because I care nothing about that.
It does not look the same as I am use to with 9.2.1.
I went to the file menu> about> and low and behold it comes up ITUNES 10.
Remember, I have not downloaded ver.10 at any point so it must have come through a back door somehow.
So, I looked in my applications to see if iTunes app has changed. No, it still shows 9.2.1. I did a search in spotlight for iTunes 10 and nothing shows up. Go figure!
I am not a happy camper at this time and need to hear from Apple about this.
I am not ready to go to v10 and want an explanation.
I am not ready to go with v10 because I wanted to see how it effects my 1st. gen. AppleTV.
I don’t want to loose all the downloads I have on a device that I really like.
The new AppleTV has no hard drive and thus stores nothing as I understand it.
I have many TV programs purchased and stored from the History, Travel and Natl. Geographic, etc. channels.
Harold

ITunes will not open because the iTunes folder can't be found!

Okay, so I am trying to open iTunes and it is saying it can't open because the iTunes folder can't be found or created. The problem is it is RIGHT WHERE it is supposed to be, in the music folder. I click in and try, but it doesn't work. AT ALL. I'm more than a little angry. I just downloaded the latest iTunes, and I'm kind of upset bcause that is why it isn't working- it didn't have a problem before.
Can someone PLEASE tell me what is going on and how I fix it?

Try this.
Press and hold the option key while starting itunes.
Create a new library.
Select your existing itunes folder in your music folder.
With luck it will be happy now.

ITunes will not open because QuickTime will not initialize.

Please help!! I have tried everything from reinstalling to removing both iTunes and Quicktime and downloading them again. When I try to open iTunes (yes it worked before) it says, "QuickTime failed to initialize (error-2096) Quicktime is required to run iTunes. Please reinstall iTunes." I have done all of the troubleshooting Apple has to offer and nothing has worked. I have even done system restore - Thanks for any help someone can give me!!!

I'll post the same thing I posted in another thread; it might help you. Reinstall itunes again according to my post. Some of the information is irrelevant to your problem, but hey, i'm kinda feeling lazy. You'll get the idea. Here it is.....
"this is just a suggestion. If you reinstall itunes again, make sure you follow the directions in the support section of this site for uninstalling itunes and quicktime. Another thing they don't say in that article that I did when i had to uninstall itunes was to do a search. You know, pressing the start button and then "Search". Make sure when you do, click the search "All files and folders". Then set it to look in "Local Hard Drives (C:)" or "My Computer"; i'm not sure which search will pop up your itunes files. Try them both. And then type in the "all or part of the file name" box, itunes. After the search is done you should have a bunch of different itunes components in the results. Btw do the same for quicktime as a search. Make sure to DELETE every itunes and quicktime file there. If some of your music files happened to come up in the search, use commone sense. Get rid of every component so itunes and quicktime is completely erased from the system. Make sure that you do this after you've restarted your computer once (according to the uninstallation article). Then just empty your recycle bin, reboot your computer, and finally reinstall itunes. Hopefully that will work to at least get rid of that APP error. Good luck and ask me anything you have some questions!!"
Hope that works!

ITunes will not open because Quicktime!help!

I clicked on the iTunes icon on my computer and a message pops up saying "Quick time is required to run iTunes.Please reinstall iTunes" and all u can do is press ok! how can i open my itunes???

Oops! The same thing happened to me recently. I removed Quicktime from my computer using the Add/Remove Program button in the control panel; I didnt realise that you need Quicktime for iTunes to work. To solve the problem you need to reinstall Quicktime - you can dwnload it from the apple website by itself - or download all of iTunes again - it comes with Quicktime. If you do this youwont loose any of your iTunes library, because you will be updating rather than starting again.
Good luck

Itunes will not open because of false error w/ audio

three days ago my itunes was working fine and then i go to update the most recent addition and whenever i try to open it a message just pops up that says "itunes cannot run because it has detected an error in your audio configuation'
there should be no error because i just put a new soundcard in my computer before that and everything worked fine w/ itunes and even before i installed the new soundcard when i had no audio at all itunes was still running smoothly.
if someone could help me to solve this problem it would be much appreciated.

Please see this help article:
http://docs.info.apple.com/article.html?artnum=304424

Itunes will not open because it says the file required to start it is gone.

I can't get my iTunes to start because it says the file needed to open iTunes was lost,

What's the precise text of the message, please? (There's a few different ones I can think of that you might be getting.)

For some reason my itunes will not open because it says that I need Quicktime 7.5.5 or later which I have installed. Any suggestions?

I recently had my computer cleared out and for some reason I am getting an error when I try to open my iTunes. It says that I need to install Quicktime 7.5.5 or later which I have installed and I keep getting this error mesage. Any suggestions?
Also I am opporating MacOS 10.5 Do I have to buy the software from the store or can be be downloaded off the apple site? I have heard that you need the actual software from a retailer?
RB

Hi, try this...
http://www.apple.com/itunes/download/

ITunes will not open because it's on a locked disk or there are missing write permissions

After moving files back to a new hard drive from an external, a warning message comes up saying that either the folder is on a locked disk or I don't have write permissions for the folder whenever I try to open it. How do I fix this?

I have the same problem since I upgraded, I have given all the correct permission to the folders and files, but get that message. Can anyone help?

My itunes will not open when I click on the icon. An system error appears. "the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem." Any ideas on how to resolve, I have tried installing

My itunes will not open, it displays an error that MSVCR80.dll is missing. I tried reinstalling itunes but it fails because the service is not able to start.

Same thing happened to me. I ended up completely uninstalling itunes then downloaded it again from http://www.apple.com/itunes/. If you're using firefox, for some reason itunes will not download and I don't know if using googlechrome will also have problems,so just to be sure that it will work on your first try, use internet explorer when you download itunes. Good LUCK!!

Itunes will not open; it says it cannot be read because it was created by a newer version. What do I do

itunes will not open; it says it cannot read because it was created by a newer version. HELP!

Unless you just attempted to downgrade iTunes to an earlier verison this is probably a sign of a corrupt library.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.
tt2

I have just had my computer fixed because of viruses but my itunes will not open. The message comes up 'itunes has encountered a problem etc.' Also my library showing music and apps for my ipad is not there.

I have just had my computer fixed because of viruses and now my itunes will not open. It keeps coming up with the message 'itunes has encountered a problem etc.'. Also my library, apps etc will not open. Any suggestions please!

Remove and re-install iTunes. This has no affect on the media that is stored on the computer.
That being said, depending on what was done, it may also be necessary to restore the iTuneslibrary.itl file from the backup of the computer.

Safari and iTunes will not open on my Macbook Air after Migration Assistant

I did the Migration Assistant via wireless (from Macbook Pro TO Macbook Air) last night and it did work. However, my Safari and iTunes will not open on my Macbook Air now. The error messages are as follows:
Safari: "Safari quit unexpectedly. Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple."
- I tried reopening the app, restarting, and shutting down the computer. Nothing has worked.
iTunes: "The file 'iTunes Library.itl' cannot be read because it was created by a newer version of iTunes. Would you like to download iTunes now?"
- I clicked "Download iTunes" but then another message comes up that all my software is up to date.
Any help is very appreciated.

Try repairing permissions using Disk Utility.

ITunes will not open - hangs up every time

I am running os x 10.8.5, on a mac book pro 2.4 ghz intel core 2 duo.
iTunes will NOT open and run. It starts up, then hangs, nonresponsive, every single time.
NOTE - I already reinstalled iTunes, to no avail.

I have the same problem. This is information from Console (I am not highly technical...):-
18/04/2014 16:23:22.052 digest-service[1043]: digest-request: uid=0
18/04/2014 16:23:22.078 rpcsvchost[1045]: sandbox_init: com.apple.msrpc.netlogon.sb succeeded
18/04/2014 16:23:22.084 digest-service[1043]: digest-request: init request
18/04/2014 16:23:22.086 digest-service[1043]: digest-request: init return domain: IMAC-FF98D9 server: JENNIFER-ROBERTSS-IMAC
18/04/2014 16:23:23.065 configd[18]: network changed: v4(en0+:192.168.1.19) DNS+ Proxy+ SMB+
18/04/2014 16:23:23.073 mDNSResponder[48]: mDNS_RegisterInterface: Frequent transitions for interface en0 (192.168.1.19)
18/04/2014 16:23:28.179 com.apple.launchd[1]: (com.apple.smb.preferences) Throttling respawn: Will start in 4 seconds
18/04/2014 16:23:28.180 com.apple.launchd[1]: (com.apple.smb.preferences) Throttling respawn: Will start in 4 seconds
18/04/2014 16:23:28.291 com.apple.launchd[1]: (com.apple.smb.preferences) Throttling respawn: Will start in 4 seconds
18/04/2014 16:23:32.297 digest-service[1043]: digest-request: uid=0
18/04/2014 16:23:32.298 digest-service[1043]: digest-request: init request
18/04/2014 16:23:32.299 digest-service[1043]: digest-request: init return domain: IMAC-FF98D9 server: JENNIFER-ROBERTSS-IMAC
18/04/2014 16:24:31.624 coreaudiod[182]: Disabled automatic stack shots because audio IO is active
18/04/2014 16:48:44.472 coreaudiod[182]: Enabled automatic stack shots because audio IO is inactive
18/04/2014 16:48:44.591 coreaudiod[182]: Disabled automatic stack shots because audio IO is active
18/04/2014 16:53:22.073 SubmitDiagInfo[1105]: Launched to submit Diagnostics and Usage
18/04/2014 16:53:34.974 SubmitDiagInfo[1105]: Submitted hang report: file://localhost/Library/Logs/DiagnosticReports/iTunes_2014-04-18-112155_Deletion of personal Info
18/04/2014 16:53:36.408 SubmitDiagInfo[1105]: Submitted hang report: file://localhost/Library/Logs/DiagnosticReports/iTunes_2014-04-18-140121_JDeletion of personal Info
18/04/2014 16:53:50.558 SubmitDiagInfo[1105]: SubmitDiagInfo successfully uploaded 69 diagnostic messages.
18/04/2014 16:55:08.333 coreaudiod[182]: Enabled automatic stack shots because audio IO is inactive
18/04/2014 16:55:08.474 coreaudiod[182]: Disabled automatic stack shots because audio IO is active
18/04/2014 16:58:05.358 spindump[1122]: iTunes [1114] didn't gather any samples due to audio running
18/04/2014 16:58:05.369 com.apple.launchd.peruser.501[152]: ([0x0-0xed0ed].com.apple.iTunes[1114]) Exited: Terminated: 15
18/04/2014 16:58:35.370 com.apple.usbmuxd[966]: stopping.
18/04/2014 16:58:35.384 com.apple.usbmuxd[1128]: usbmuxd-327.4 on Feb 12 2014 at 14:54:33, running 64 bit
18/04/2014 16:58:49.000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=1130[GoogleSoftwareUp] clearing CS_VALID
18/04/2014 17:07:20.058 coreaudiod[182]: Enabled automatic stack shots because audio IO is inactive
18/04/2014 17:07:20.064 coreaudiod[182]: Disabled automatic stack shots because audio IO is active
18/04/2014 17:07:40.950 coreaudiod[182]: Enabled automatic stack shots because audio IO is inactive
18/04/2014 17:07:41.092 coreaudiod[182]: Disabled automatic stack shots because audio IO is active
18/04/2014 17:10:18.887 coreservicesd[72]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyApplicationReady to notificationID=682
18/04/2014 17:10:19.050 coreservicesd[72]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=683
18/04/2014 17:14:29.162 coreaudiod[182]: Enabled automatic stack shots because audio IO is inactive
18/04/2014 17:17:12.190 com.apple.launchd.peruser.501[152]: ([0x0-0xf70f7].com.apple.iTunes[1138]) Exited: Terminated: 15
18/04/2014 17:17:15.171 spindump[1161]: Saved hang report for iTunes version 11.1.5 (11.1.5) to /Library/Logs/DiagnosticReports/iTunes_2014-04-18-171715_Deletion of personal Info
18/04/2014 17:17:52.904 com.apple.launchd.peruser.501[152]: ([0x0-0x105105].com.apple.iTunes[1169]) Exited: Terminated: 15
18/04/2014 17:17:56.187 spindump[1172]: Saved hang report for iTunes version 11.1.5 (11.1.5) to /Library/Logs/DiagnosticReports/iTunes_2014-04-18-171756_Deletion of personal Info
18/04/2014 17:19:28.048 Google Chrome[245]: CGSGetWindowOwner: Invalid (NULL) window
18/04/2014 17:22:05.027 Dock[179]: no information back from LS about running process
18/04/2014 17:22:13.076 com.apple.launchd.peruser.501[152]: ([0x0-0x106106].com.apple.iTunes[1179]) Exited: Terminated: 15
1Deletion of personal Info
18/04/2014 17:22:43.077 com.apple.usbmuxd[1128]: stopping.
18/04/2014 17:22:43.090 com.apple.usbmuxd[1202]: usbmuxd-327.4 on Feb 12 2014 at 14:54:33, running 64 bit
18/04/2014 17:25:15.249 spindump[1236]: Saved spin report for iTunes version 11.1.5 (11.1.5) to /Library/Logs/DiagnosticReports/iTunes_2014-04-18-172515_
18/04/2014 17:28:57.471 com.apple.quicklook.satellite[1258]: [QL] Using too much memory (176 MB), hit critical threshold (120 MB), exiting immediately to clean up.
18/04/2014 17:28:58.877 com.apple.launchd[1]: (com.apple.quicklook.satellite.40AC1A46-B151-4C53-9C2E-4394668D4CC0[1258]) Exited: Killed: 9
18/04/2014 17:28:58.900 xpcd[194]: com.apple.quicklook.satellite[1258]: registration request failed: (0x12, 0xd) process failed sandbox check
18/04/2014 17:29:01.161 com.apple.quicklook.satellite[1261]: [QL] Using too much memory (203 MB), hit critical threshold (120 MB), exiting immediately to clean up.
18/04/2014 17:29:01.175 com.apple.launchd[1]: (com.apple.quicklook.satellite.40AC1A46-B151-4C53-9C2E-4394668D4CC0[1261]) Exited: Killed: 9
18/04/2014 17:29:26.982 com.apple.usbmuxd[1202]: stopping.
18/04/2014 17:29:26.996 com.apple.usbmuxd[1262]: usbmuxd-327.4 on Feb 12 2014 at 14:54:33, running 64 bit
18/04/2014 17:29:53.783 com.apple.quicklook.satellite[1263]: [QL] Using too much memory (207 MB), hit critical threshold (120 MB), exiting immediately to clean up.
18/04/2014 17:29:53.799 com.apple.launchd[1]: (com.apple.quicklook.satellite.40AC1A46-B151-4C53-9C2E-4394668D4CC0[1263]) Exited: Killed: 9
18/04/2014 17:29:53.799 com.apple.launchd[1]: (com.apple.quicklook.satellite.40AC1A46-B151-4C53-9C2E-4394668D4CC0) Throttling respawn: Will start in 8 seconds
18/04/2014 17:30:04.152 com.apple.quicklook.satellite[1265]: [QL] Using too much memory (212 MB), hit critical threshold (120 MB), exiting immediately to clean up.
18/04/2014 17:30:04.167 com.apple.launchd[1]: (com.apple.quicklook.satellite.40AC1A46-B151-4C53-9C2E-4394668D4CC0[1265]) Exited: Killed: 9
18/04/2014 17:30:04.167 com.apple.launchd[1]: (com.apple.quicklook.satellite.40AC1A46-B151-4C53-9C2E-4394668D4CC0) Throttling respawn: Will start in 8 seconds
18/04/2014 17:30:16.008 Google Chrome[245]: CGSGetWindowOwner: Invalid (NULL) window
18/04/2014 17:31:09.286 com.apple.launchd.peruser.501[152]: ([0x0-0x117117].com.apple.iTunes[1271]) Exited: Terminated: 15
18/04/2014 17:31:12.682 spindump[1274]: Saved hang report for iTunes version 11.1.5 (11.1.5) to /Library/Logs/DiagnosticReports/iTunes_2014-04-18-173112_Deletion of personal Info
18/04/2014 17:31:39.287 com.apple.usbmuxd[1262]: stopping.
18/04/2014 17:31:39.333 com.apple.usbmuxd[1282]: usbmuxd-327.4 on Feb 12 2014 at 14:54:33, running 64 bit
18/04/2014 17:33:50.125 com.apple.quicklook.satellite[1268]: bootstrap_look_up2 failed with 0x44c
18/04/2014 17:33:50.000 kernel[0]: Sandbox: sandboxd(1285) deny mach-lookup com.apple.coresymbolicationd
18/04/2014 17:33:52.469 Dock[179]: no information back from LS about running process
18/04/2014 17:33:56.463 sandboxd[1285]: ([1268]) QuickLookSatelli(1268) deny mach-lookup com.apple.PowerManagement.control

ITunes will not open because of......

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