ITunes will not open-- different problem than others here...

I just purchased the iPod video and I went to apple.com to install the latest version. I went through all the standard prompts as usual. Finally, I get the message that i have downloaded successfully. I got to the iTunes icon on my desktop and after clicking, nothing happens. I get the hourglass and that's it. I've tried rebooting with no change. I even called the Applecare hotline to figure this out. The operator had me to uninstall and install iTunes again. Same thing happened and she was stumped. She told me to come here and ask someone what the problem could be. This is not my first iPod (i have the ipod photo) so I have a general idea of how this thing works. Just can't open the dadburn iTunes!!! I have all my music backed up on an external hard drive so i know my music is somewhere in pc limbo. Help me please!! Oh, and I do have Norton security if that makes much of a difference. Sorry for being so long winded.
  Windows XP  
  Windows XP  

Not sure if you've seen these, but they might help:
iTunes for Windows won't open if firewall software is not up-to-date
http://docs.info.apple.com/article.html?artnum=302775
iTunes for Windows doesn't open after upgrading
http://docs.info.apple.com/article.html?artnum=302386
How to recreate your iTunes Library (if there is a corrupt iTunes library file, this could help iTunes open correctly)
http://docs.info.apple.com/article.html?artnum=93313
Using MSCONFIG to troubleshoot conflicts in Windows
http://docs.info.apple.com/article.html?artnum=302538
It's a lot to shuffle through, but definitely worth it. You also may want to try, if available, to sign onto another XP user account and see if the same symptoms exist. This way you'll know if it's a more user-specific issue or if it's something system-wide. If you don't have another user, temporarily create one (with admin abilities, preferably), and give iTunes a go.
Hope this helps =) Let me know how everything goes.

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    You're posting in the wrong area. This is the Mac OS X Lion area.
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  • My itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible

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  • TS1717 Started a software update this morning which didn't work.  Now Itunes will not open at all.  I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

    Started a Itunes software update this morning which didn't work.  Now Itunes will not open at all.  I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

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    Message was edited by: karivers

  • Itunes will not open at all

    hey guys,
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    Message was edited by: Pleinvrees

    Pleinvrees
    I am not sure if I have this right from all those posts.
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