ITunes will not open-- different problem than others here...
I just purchased the iPod video and I went to apple.com to install the latest version. I went through all the standard prompts as usual. Finally, I get the message that i have downloaded successfully. I got to the iTunes icon on my desktop and after clicking, nothing happens. I get the hourglass and that's it. I've tried rebooting with no change. I even called the Applecare hotline to figure this out. The operator had me to uninstall and install iTunes again. Same thing happened and she was stumped. She told me to come here and ask someone what the problem could be. This is not my first iPod (i have the ipod photo) so I have a general idea of how this thing works. Just can't open the dadburn iTunes!!! I have all my music backed up on an external hard drive so i know my music is somewhere in pc limbo. Help me please!! Oh, and I do have Norton security if that makes much of a difference. Sorry for being so long winded.
Windows XP
Windows XP
Not sure if you've seen these, but they might help:
iTunes for Windows won't open if firewall software is not up-to-date
http://docs.info.apple.com/article.html?artnum=302775
iTunes for Windows doesn't open after upgrading
http://docs.info.apple.com/article.html?artnum=302386
How to recreate your iTunes Library (if there is a corrupt iTunes library file, this could help iTunes open correctly)
http://docs.info.apple.com/article.html?artnum=93313
Using MSCONFIG to troubleshoot conflicts in Windows
http://docs.info.apple.com/article.html?artnum=302538
It's a lot to shuffle through, but definitely worth it. You also may want to try, if available, to sign onto another XP user account and see if the same symptoms exist. This way you'll know if it's a more user-specific issue or if it's something system-wide. If you don't have another user, temporarily create one (with admin abilities, preferably), and give iTunes a go.
Hope this helps =) Let me know how everything goes.
Similar Messages
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New version of iTunes will not open says problem with QuickTime
Followed all instructions to unload/reload QuickTime still same problem iTunes will not open due to problem with QT so removed both iTunes and QT and reloades still shows message and will not open iTunes.
Try uninstalling the QuickTime Player application using the Windows Installer Cleanup Utility, as suggested here: http://support.apple.com/kb/HT1926.
Also, *Verify iTunes and related components are completely uninstalled*, as suggested here: http://support.apple.com/kb/ht1925.
Then download and install the latest version of iTunes from here: http://www.apple.com/itunes/download/ -
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Itunes will not open- "iTunes has encountered a problem and needs to close"
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What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?
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My itunes will not open, it displays an error that MSVCR80.dll is missing. I tried reinstalling itunes but it fails because the service is not able to start.
Same thing happened to me. I ended up completely uninstalling itunes then downloaded it again from http://www.apple.com/itunes/. If you're using firefox, for some reason itunes will not download and I don't know if using googlechrome will also have problems,so just to be sure that it will work on your first try, use internet explorer when you download itunes. Good LUCK!!
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My itunes will not open no matter how many times i try! It says its due to a problem. what do i do?
When you gte requests to locate iTunes.msi like this, the Microsoft Installer Cleanup utility usually fixes it.
Here is a method for removal, clean up and reinstall of iTunes.
== uninstall with cleanup ==
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Save the files on your PC.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.
=== -
I have just had my computer fixed because of viruses and now my itunes will not open. It keeps coming up with the message 'itunes has encountered a problem etc.'. Also my library, apps etc will not open. Any suggestions please!
Remove and re-install iTunes. This has no affect on the media that is stored on the computer.
That being said, depending on what was done, it may also be necessary to restore the iTuneslibrary.itl file from the backup of the computer. -
Hello,
I need help! My itunes will not open in Windows Vista. I have tried everything suggested by the apple website. Even when I open itunes in safe mode, it still will not allow me to continue. I am assuming when it says something about Plug-ins that has something to do with the problem. Can anyone help me?Thanks King_Penguin for taking time to read and reply.
I just purchased this movie on Thursday, May 15, so just a few days ago. I have never had any trouble whatsoever since I have been in Vietnam. I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase.
Sorry, I don't quite understand what you mean by studios and different versions. Could you please explain?
I checked my purchased list in my purchase history under my account and there are no hidden items. -
Itunes will not open with Yosemite update!!!
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Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
PLEASE HELP! Itunes will NOT open
I've seen many posts with people saying their itunes will not open and gives an error message that says it has encountered a problem and has to close. Mine started doing this a couple days ago, and I believe it might have been after I updated either itunes or downloaded a Windows update.
I have tried probably everything and nothing is working. I have uninstalled and reinstalled itunes and quicktime (together and seperately). I've messed with msconfig, I've even tried reinstalling itunes from the cd that came with my ipod.
Someone please help!hi Rachel!
At the moment I do not have quicktime installed. After messing with it so much, I gave up. But the message it was giving me was the same message itunes was giving me, saying it has encountered a problem and needed to close.
that would be the current problem. itunes won't run if you don't have QT on your system. (it will give you an "itunes has encountered a problem ..." message if you try to launch it under those circumstances.)
so let's try a standalone QT 7.0.4 reinstall again, taking a few additional precautions this time.
download and save a copy of the standalone QT 7.0.4 installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
if you get an error message on that install, let us know what it says. include error message numbers if you're getting any.
if the install goes through fine, check some things for us.
does Quicktime launch fine, or do you get an error message? if you get an error message, what does it say?
if your QT is launching fine, do you still get the "itunes has ..." message?
love, b -
Itunes will not open until I reboot
I'm running a Windows 7 64 bit computer. My music is installed on an external harddrive. Itunes will not open until I reboot my computer. I admit I have a large collection of music but my computer is running 8 gigs of DDR3 ram and a AMD Athlon II x4 630 processor. This should be more than enough to open my music collection. I don't seem to have any problems with any of my other programs. ANY SUGGESTIONS?????
1. Check to see if this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
2. Go to. START button, type in
MSCONFIG
Hit ENTER
Click STARTUP Tab, Uncheck "Apple Push", click OK.
Restart Windows.
3. Rename file "APSDaemon.exe' into "APSDaemon1.exe" from this location:
32bit Windows C:\Program Files\Common Files\Apple\Apple Application Support\
64bit Windows C:\Program Files (x86)\Common Files\Apple\Apple Application Support\
(Take note that this is a temporary fix until Apple comes up with an update to resolve. This will also disable the capability of WIFI SYNC) -
My Itunes will not open, please help
I am running version 10.7.0.21 - since upgrade itunes will not open. I have visited the support site and done many things to get this working - taken hours of my time I do not have, including setting up a new user and same result.
My PC is running Windows 7. I need my itunes as I have 4 ipods and 3 iphones - I need to back up a phone as I have just upgraded,
One error I seem to have caught is as follows:
Problem Event Name BEX
Application itunes.exe
Version 10.7.0.21
timestamp 504d85d9
Fault Module Name Quicktime.qts_unloaded
Fault Module Version 0.0.0.0.
If someone has some suggestions, it would be much appreciated.You're posting in the wrong area. This is the Mac OS X Lion area.
Post in the iTunes area. -
my itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible
i think i might have a solution... i have windows vista and after i installed to latest itunes update everytime i tried to open it it would freeze. I tried everything, including uninstalling itunes and all of its components and reinstalled it numerous times. So i went to the itunes folder in my folders, not on itunes, and i deleted my itunes library and playlists. After that it worked just fine, all of my music was deleted but luckily i had my files saved elsewhere.
I hope this helped! I know its frustrating and APPLE/ITUNES NEED TO FIX THE PROBLEM!!!! -
Started a Itunes software update this morning which didn't work. Now Itunes will not open at all. I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."
There are a couple of options that I know of to fix the issue.
One is listed in this thread - https://discussions.apple.com/message/24606478#24606478 - and involves uninstalling iTunes and related components and then re-installing iTunes. You will need to read the instructions in the thread to see the correct uninstall order.
Second option is use System Restore to set your system back to a date prior to the iTunes update. I did this before finding the thread mentioned above.
Not sure exactly what the problem is but I know, after a search, that MSVCR80.dll was indeed already installed on my computer.
Message was edited by: karivers -
hey guys,
ever since I've reinstalled my pc with windows xp pro sp3, my itunes will not open at all.
every time i click on itunes.exe it does not do anything. It does give me the hourglass icon as if my pc is working on it. but then it disappears without any itunes response.
to fix this issue, I have tried any possible method that i could find on the internet. even called the support center but they were not able to help me either.
I have tried to reinstall itunes *(no effect)*
did something with the cryptographic something in the administrative tools menu *(no effect)*
I have deleted the itunes installer cache *(no effect)*
I installed any older versions,( btw 7 does not work either)but after updating it *(no effect)*
itunes 6 does work; but since i have an iphone it is completely useless for me. so *(no effect)*
the strange thing is that itunes.exe does appear in the "processes" tab in task manager, but it does not show in the "applications" tab.
and every time I shut down my pc, I get the windows message that itunes is shutting down.
If you have any other suggestions, please be so kind help me.
this is driving me nuts. It's been going on for two months now.
Kind regards,
Bart
Message was edited by: PleinvreesPleinvrees
I am not sure if I have this right from all those posts.
When you try to start iTunes, there is no error message and you can see iTunes.exe persisting on the processes tab of the task manager.
If that is your probelm it is commonly do to a problem with cryptographic services.
Before looking into that there is a quick thing to try:
http://support.apple.com/kb/TS1776?viewlocale=en_US
If that's not it, work carefully through *method 4* in the following article:
http://support.microsoft.com/kb/822798
Make a careful note of any error messages you get, this is important. post back the names of any dlls mentioned in error messages.
If you don't get any error messages try starting iTunes.
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