Itunes will not open on macbook.  says requires quicktime 7.5.5 or later.

Have a macbook and when I try to open itunes it says that itunes requires quicktime 7.5.5 or later.  I try to download quicktime as i have 7.5 and it tells me to manage software through the software update function.  The software update function will not find an update for quicktime.  Help!  Not sure how to get itunes set up

Hi there,
I have also just updated my computer via the system updates. I am running OS Snow Leopard 10.5.8, and my iTunes won't open and then prompts me for a Quicktime update 7.5.5.
Now, I have gone through the Apple support and downloaded the Quicktime update 7.5.5 for OS 10.5 or later (or whatever it was - the second from the top?). Anyways, it says it installed properly and that I need to restart my laptop. Once I have restarted, iTunes still will not open and it still says I need to update Quicktime.
I have tried a few other solutions and nothing seems to work. Do you have any further suggestions on what I have to do to make this work? I'd really not like to have to use another media player to play music. And I don't really want to have to go out and buy a new laptop.. Although I'm starting to get really frustrated with the apparent lack of support for older versions.
Any thing you can suggest will be greatly appreciated.
Thanks!

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