ITunes will not open or uninstall/ reinstall

Every time I try to open iTunes (version 7.3 I think) a message pops up that says "This action is only valid to products that are already installed"
And when I try to unistall it/ reinstall it a thing pop's up saying "iTunes setup can not locate iTunes.msi" or something like that.
Does anybody know how to fix this problem?

It sounds as though you have a problem with your installer files and need to use the Miscrosoft Installer cleanup utility:
Download a fresh copy of iTunes and the stand alone version of Quicktime
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
http://docs.info.apple.com/article.html?artnum=93698
If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.

Similar Messages

Itunes will not open/ cannot uninstall quicktime

Since restoring my PC following installation of replacement harddrive, I cannot get into itunes. It says itunes has encountered problem and needs to close. I have tried uninstalling and reinstalling, but it will not let me uninstall Quicktunes. I get a DLL function call crashed error. Can anyone help? Thanks/

Emma,
I was able to get my iTunes working again - I can't remember the exact order of my steps as I was at my wits end, but I did have luck when I followed the Windows Troubleshooting tips for "Clean up iTunes installer files on the computer" http://docs.info.apple.com/article.html?artnum=93976
I believe that I did the following steps:
-I installed the Windows Installer Cleanup Utility then opened it via Start/All Programs/Windows Install Cleanup. (see more detailed instructions in the article referenced above.)
- I selected iTunes from the list and clicked Remove
- I also selected QuickTime from the list and clicked Remove.
- I restarted my PC after exiting Windows Installer Cleanup
- I checked for QuickTime and iTunes in my Control Panel/Add Remove Programs and removed them if they existed
- I may have restarted my PC again at this point
- I then downloaded standalone versions of QuickTime (I did this before iTunes) and iTunes. I found the links to the standalone versions of these applications on the same document with the Clean up iTunes Installer files instructions.
- I did another re-start of my PC
After doing this, my iTunes miraculously worked again and all of my song files were intact from the restore that I did after clearing my hard drive.
I urge you to try this at your own risk... it worked for me, but I'm not an expert. Maybe someone else will see this and can confirm that this is a good fix for you too. I'm sure if you're as frustrated as I was, you are willing to try almost anything!
Good luck!
Stasia

Itunes will not open after uninstall and re-download, I only get a message itunes match accessing itunes store which goes on for a long time

I could not open I-tunes. I had used it a week before but it was spotty and then eventually it would not open at all. I uninstalled it then downloaded it. I restarted the computer. When I tried to open itunes, I got a message "ITunes match. Accessing iTunes store" and it does not go beyond that. I've tried this process twice. I had my Norton support service do a tuneup and they downloaded iTunes but it will still not work. help!

Hello SharlaCerr,
The article linked below provides some helpful troubleshooting steps that can help get iTunes running on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen

ITunes will not open or uninstall!!!!

whenever I try to open iTunes there's an error that says "'Document' is not a valid short name" or something, and then tells me that a fatal error occurred during installation.
I tried to uninstall and reinstall iTunes, but when I try to uninstall, it gives me the same error and won't do it.
So, I'm stuck with a non-working program without the ability to uninstall it.
I also tried to delete the iTunes folder from the Program Files folder on my hard drive, but iTunes helper and some resource thing can't be deleted because they are read only.
Help please.
(I have(had) iTunes 8)

Since you have XP take a look at this : http://support.microsoft.com/default.aspx?kbid=290301
Make sure your iTunes Music folder is backed up some place safe before you start.

ITunes will not open after update/reinstall

I tried to update to the newest version of Itunes when prompted, but since then I have not been able to open the program. I have followed the instructions and uninstalled and re-installed the program multiple times. When I attempt to open Itunes, I see a message that says it cannot open the program because the language is not compatible and needs to be in English. However, English was the language picked for the install. Any ideas?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Fire fox will not open ive uninstall/reinstalled/new user and no page will come up

I cannot get firefox to open
it worked fine
I have reinstalled it
Opened a new user
rebooted may times
the CPU shows it running
Plz help
Tom

First try to reset Firefox printer settings, if you are still unable to print you can then reset '''all '''firefox printer settings.
You mentioned there is no print.print_printer when you go to about:config. You have to type it in the actual '''filter '''field to pull it up.
Reset firefox printer settings:
1. In the Location bar, type about:config and press Enter.
2. In the '''Filter''' field, type '''print.print_printer.'''
3. '''Right-click''' on the print.print_printer setting and select '''Reset.'''
4. At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click Exit.
'''The first way was just simple reset of firefox printer settings. However, if it failed to solve the problem then you need a full reset of all firefox printer settings.
1. Open your profile folder:
''At the top of the Firefox window, click on the Firefox button, go over to the Help menu (on Windows XP, click on the Help menu) and select Troubleshooting Information. The Troubleshooting Information tab will open.''
2. Under the Application Basics section, click on Open Containing Folder. A window with your profile files will open.
''Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox.
3. At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click Exit.
4. In your profile folder, copy the prefs.js file to another folder to make a backup of it.
5. Open the original prefs.js file in a text editor (such as Wordpad).
6. Remove all lines in prefs.js that start with print. and save the file.
See KB Reference Also:
[[Firefox prints incorrectly]]
'''

ITunes will not open on my Windows 7 computer. I've uninstalled it and reinstalled it, but it still won't open?

iTunes will not open on my Windows 7 computer. I've uninstalled it and reinstalled it, but it still won't open. I'm trying to synch my iPad and iPhone, which I haven't done for awhile, but right now I'm having no luck. I'm sure there is a switch I need to turn on or off, but have no idea where to find it. Can someone help?

In the course of your troubleshooting to date, have you worked through the following document?
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

I just downloaded and installed the new iTunes on a Toshiba Satelite of some age. It was just completely reformated and updated with XP. iTunes will not open. The terms page comes up and when I agree it disappears. I have uninstalled and reinstalled.

I just downloaded and installed the new iTunes on a Toshiba Satelite of some age. It was just completely reformated and updated with XP. iTunes will not open. The terms page comes up and when I agree it disappears. I have uninstalled and reinstalled.

Perhaps something here will help:
http://support.apple.com/kb/TS1421
Regards.

My itunes will not open when I click on the icon. An system error appears. "the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem." Any ideas on how to resolve, I have tried installing

My itunes will not open, it displays an error that MSVCR80.dll is missing. I tried reinstalling itunes but it fails because the service is not able to start.

Same thing happened to me. I ended up completely uninstalling itunes then downloaded it again from http://www.apple.com/itunes/. If you're using firefox, for some reason itunes will not download and I don't know if using googlechrome will also have problems,so just to be sure that it will work on your first try, use internet explorer when you download itunes. Good LUCK!!

I have a laptop using OSX 10.5.8, iTunes v. 10.6.3 and Quicktime 7.7. iTunes will not open. It says it requires QuickTime 7.5.5 or later. I've tried reinstalling each of them. No success. Don't know what to try next.

I have a laptop using OSX 10.5.8, iTunes v. 10.6.3 and Quicktime 7.7. iTunes will not open. It says it requires QuickTime 7.5.5 or later. I've tried reinstalling each of them. No success. Don't know what to try next.

QuickTime 7.5.5 for Leopard - http://support.apple.com/kb/DL27
QuickTime 7.7 for Leopard - http://support.apple.com/kb/dl761
= New version of Quicktime installed but application reports it needs to have that version installed =
Open Application > Utilities > System Profiler and check the Quicktime version in Frameworks vs. the version in Applications. One person had re-installed their operating system. It had kept the newer Player application but had reverted to an earlier version of the underlying support framework files which many applications utilize. Re-installing Quicktime 7.7 took care of the problem. Do this manually, not with Software Update.
Installation get stuck at "configuring installation" - https://discussions.apple.com/thread/2592979?threadID=2592979 - uninstall Quicktime before installing.

HT1473 My itunes will not open at all - I repeatedly get the message"itunes library is corrupted...not installed correctly...please reinstall itunes" I have tried opening all my itunes folders but nothing will even open.

My itunes will not open at all - I repeatedly get the message"itunes library is corrupted...not installed correctly...please reinstall itunes" I have tried opening all my itunes folders but nothing will even open.

Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now?

Just bought a new pc and itunes will not open. I have tried thto repair and reinstall but still no itunes

just bought a new pc and itunes will not open. I have tried thto repair and reinstall but still no itunes

Best route here is to uninstall iTunes completely using the Windows Control Panel.
Make sure you know exactly which version of Win 7 you're running.
Restart your computer from cold (with no iTunes).
Go to Apple website and download the correct version for your operating system. Install following Apple prompts.
Once installed, close iTunes.
Restart your computer from cold (with new iTunes).
Start iTunes - all should be operating well! Good luck ...

My itunes will not open on my laptop anymore. I tried reinstalling it and checking the compatability mode and it still will not open. I have windows 7. Please help!!

My itunes will not open on my laptop I have windows 7

Remove SC Info.sidb file
(This applies to Win7 or Vista)
From the Start menu, click Computer.
In the Organize menu, click Folder and Search Options.
Click the View tab.
In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.
Click OK.
Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed: C:\Program Data\Apple Computer\iTunes\SC Info
Right-click the SC Info.sidb file shown and on the shortcut menu, click Delete.
Right-click the SC Info.sidd file shown and on the shortcut menu, click Delete.
Restart the computer and open iTunes.

My itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible

my itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible

i think i might have a solution... i have windows vista and after i installed to latest itunes update everytime i tried to open it it would freeze. I tried everything, including uninstalling itunes and all of its components and reinstalled it numerous times. So i went to the itunes folder in my folders, not on itunes, and i deleted my itunes library and playlists. After that it worked just fine, all of my music was deleted but luckily i had my files saved elsewhere.
I hope this helped! I know its frustrating and APPLE/ITUNES NEED TO FIX THE PROBLEM!!!!

Itunes will not open- "iTunes has encountered a problem and needs to close"

My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.

What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?

ITunes will not open or uninstall/ reinstall

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