ITunes will not open or uninstall!!!!

whenever I try to open iTunes there's an error that says "'Document' is not a valid short name" or something, and then tells me that a fatal error occurred during installation.
I tried to uninstall and reinstall iTunes, but when I try to uninstall, it gives me the same error and won't do it.
So, I'm stuck with a non-working program without the ability to uninstall it.
I also tried to delete the iTunes folder from the Program Files folder on my hard drive, but iTunes helper and some resource thing can't be deleted because they are read only.
Help please.
(I have(had) iTunes 8)

Since you have XP take a look at this : http://support.microsoft.com/default.aspx?kbid=290301
Make sure your iTunes Music folder is backed up some place safe before you start.

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Itunes will not open/ cannot uninstall quicktime

Since restoring my PC following installation of replacement harddrive, I cannot get into itunes. It says itunes has encountered problem and needs to close. I have tried uninstalling and reinstalling, but it will not let me uninstall Quicktunes. I get a DLL function call crashed error. Can anyone help? Thanks/

Emma,
I was able to get my iTunes working again - I can't remember the exact order of my steps as I was at my wits end, but I did have luck when I followed the Windows Troubleshooting tips for "Clean up iTunes installer files on the computer" http://docs.info.apple.com/article.html?artnum=93976
I believe that I did the following steps:
-I installed the Windows Installer Cleanup Utility then opened it via Start/All Programs/Windows Install Cleanup. (see more detailed instructions in the article referenced above.)
- I selected iTunes from the list and clicked Remove
- I also selected QuickTime from the list and clicked Remove.
- I restarted my PC after exiting Windows Installer Cleanup
- I checked for QuickTime and iTunes in my Control Panel/Add Remove Programs and removed them if they existed
- I may have restarted my PC again at this point
- I then downloaded standalone versions of QuickTime (I did this before iTunes) and iTunes. I found the links to the standalone versions of these applications on the same document with the Clean up iTunes Installer files instructions.
- I did another re-start of my PC
After doing this, my iTunes miraculously worked again and all of my song files were intact from the restore that I did after clearing my hard drive.
I urge you to try this at your own risk... it worked for me, but I'm not an expert. Maybe someone else will see this and can confirm that this is a good fix for you too. I'm sure if you're as frustrated as I was, you are willing to try almost anything!
Good luck!
Stasia

Itunes will not open after uninstall and re-download, I only get a message itunes match accessing itunes store which goes on for a long time

I could not open I-tunes. I had used it a week before but it was spotty and then eventually it would not open at all. I uninstalled it then downloaded it. I restarted the computer. When I tried to open itunes, I got a message "ITunes match. Accessing iTunes store" and it does not go beyond that. I've tried this process twice. I had my Norton support service do a tuneup and they downloaded iTunes but it will still not work. help!

Hello SharlaCerr,
The article linked below provides some helpful troubleshooting steps that can help get iTunes running on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen

ITunes will not open or uninstall/ reinstall

Every time I try to open iTunes (version 7.3 I think) a message pops up that says "This action is only valid to products that are already installed"
And when I try to unistall it/ reinstall it a thing pop's up saying "iTunes setup can not locate iTunes.msi" or something like that.
Does anybody know how to fix this problem?

It sounds as though you have a problem with your installer files and need to use the Miscrosoft Installer cleanup utility:
Download a fresh copy of iTunes and the stand alone version of Quicktime
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
http://docs.info.apple.com/article.html?artnum=93698
If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.

ITunes will not open on my Windows 7 computer. I've uninstalled it and reinstalled it, but it still won't open?

iTunes will not open on my Windows 7 computer. I've uninstalled it and reinstalled it, but it still won't open. I'm trying to synch my iPad and iPhone, which I haven't done for awhile, but right now I'm having no luck. I'm sure there is a switch I need to turn on or off, but have no idea where to find it. Can someone help?

In the course of your troubleshooting to date, have you worked through the following document?
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

I just downloaded and installed the new iTunes on a Toshiba Satelite of some age. It was just completely reformated and updated with XP. iTunes will not open. The terms page comes up and when I agree it disappears. I have uninstalled and reinstalled.

I just downloaded and installed the new iTunes on a Toshiba Satelite of some age. It was just completely reformated and updated with XP. iTunes will not open. The terms page comes up and when I agree it disappears. I have uninstalled and reinstalled.

Perhaps something here will help:
http://support.apple.com/kb/TS1421
Regards.

My itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible

my itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible

i think i might have a solution... i have windows vista and after i installed to latest itunes update everytime i tried to open it it would freeze. I tried everything, including uninstalling itunes and all of its components and reinstalled it numerous times. So i went to the itunes folder in my folders, not on itunes, and i deleted my itunes library and playlists. After that it worked just fine, all of my music was deleted but luckily i had my files saved elsewhere.
I hope this helped! I know its frustrating and APPLE/ITUNES NEED TO FIX THE PROBLEM!!!!

TS1717 Started a software update this morning which didn't work. Now Itunes will not open at all. I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

Started a Itunes software update this morning which didn't work. Now Itunes will not open at all. I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

There are a couple of options that I know of to fix the issue.
One is listed in this thread - https://discussions.apple.com/message/24606478#24606478 - and involves uninstalling iTunes and related components and then re-installing iTunes. You will need to read the instructions in the thread to see the correct uninstall order.
Second option is use System Restore to set your system back to a date prior to the iTunes update. I did this before finding the thread mentioned above.
Not sure exactly what the problem is but I know, after a search, that MSVCR80.dll was indeed already installed on my computer.
Message was edited by: karivers

Itunes will not open- "iTunes has encountered a problem and needs to close"

My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.

What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?

My itunes will not open when I click on the icon. An system error appears. "the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem." Any ideas on how to resolve, I have tried installing

My itunes will not open, it displays an error that MSVCR80.dll is missing. I tried reinstalling itunes but it fails because the service is not able to start.

Same thing happened to me. I ended up completely uninstalling itunes then downloaded it again from http://www.apple.com/itunes/. If you're using firefox, for some reason itunes will not download and I don't know if using googlechrome will also have problems,so just to be sure that it will work on your first try, use internet explorer when you download itunes. Good LUCK!!

Accidentally deleted bonjour from my computer. iTunes will not open. Help Please.

Accidentally deleted Bonjour from my computer. iTunes will not open. Running Windows XP. Help please.

Uninstalling and then reinstalling your iTunes should also get your Bonjour reinstalled.
For the reinstall, use an installer downloaded from the Apple website:
http://www.apple.com/itunes/download/
... or you could get it back via your Apple Software Update for Windows.
If you'd prefer not to uninstall iTunes, try the following procedure.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the Bonjour.msi (or Bonjour64.msi) to do a standalone Bonjour install.

TS1717 iTunes will not open- please help!

My iTunes will not open. I've tried uninstalling and reinstalling, but the same message keeps showing up when I try to open iTunes. The error reads "C\Windows\system32\dssenh.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support."
Please Help!!!

Taken at face value, you're having trouble with one of the Windows OS dlls associated with Cryptographic Services.
I'd first try the fixit from the following Microsoft document. (One of the things it does is reregister your copy of the dssenh.dll file.)
You cannot install some updates or programs
... but if you still get the issue, I'd try an sfc /scannow as per the instructions in the following document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

HT201413 suddenly itunes will not open and I get a message that the "Data Execution Prevention" is blocking itunes from opening....why????

itunes will not open and I get a message that the "Data Execution Prevention (DEP)" feature in Windows is preventing it from opening. (this is after I've been using itunes for years???? If I try to manually deselect itunes from the DEP filter, of course I get a message that itunes cannot operate without the DEP active...another Catch 22 from the evil program designers....

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

ITunes will not open AND iTunes.exe will not LEAVE Task Manager

Hello,
I am also having the same issue with everyone else in that iTunes will not open. This happened to me about two weeks ago and I uninstalled and reinstalled the version that came with my iPod. I figured that after a couple of weeks Apple would have figured out the glitch and fixed it. Wrong. B was asking another user if iTunes.exe was appearing and then disappearing in the Task Manager. I am having the oposite issue in that I cannot End Task in the Task Manager on iTunes.exe. What is up? Can anyone help me? Thanks for the support!

hi bummed! (you do realise that you're stuck with that alias for the forseeable future, don't you?)
B was asking another user if iTunes.exe was appearing and then disappearing in the Task Manager. I am having the oposite issue in that I cannot End Task in the Task Manager on iTunes.exe. What is up?
hmmm. if that's going on, then we'd better check up on these two possibilities first:
http://docs.info.apple.com/article.html?artnum=302775
http://docs.info.apple.com/article.html?artnum=302386
keep us posted.
love, b

My iTunes will not open and comes up withh error 10013, not sure why, clean comp and have tried reinst

My ITunes will not open and gives me error 10013, older macbook but just reformatted....HELP PLEASE!!!

i had problems like this back when i installed iTunes 7.2. I had to uninstall 7.2, go onto the internet and get iTunes 7.1. have no clue if it will work for u though.

ITunes will not open or uninstall!!!!

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