ITunes will not open, tried everything- unusual case
I had a older version of itunes working perfectly on my computer. Then I bought a slvr l7 and loaded the newer version of itunes. Now it wont open and displays the typical iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. Below is the error signature. I have the service pack 2 installed but I have my firewall turned off completely. I have tried both the cd version and downloading and installing the version off this site. Both yield the same results. Thanks in advance for any responses.
Error signature
AppName: itunes.exe AppVer: 6.0.1.3 ModName: quicktime.qts
ModVer: 7.0.4.80 Offset: 000346f0
Itunes has encountered a problem and needs to close
the first thing that i check for when people report getting that message when they try to launch their itunes is a broken or missing QuickTime. (itunes needs a fully functional QT in order to work properly.)
try to open your QuickTime. does it launch properly? or do you get an error message, or some other peculiar behavior, or find that it isn’t on your PC at all?
if you get an error message (or peculiar behavior, or find that it’s missing), the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Installers … get the one that doesn’t mention itunes 6
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
Similar Messages
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Itunes will not sync - tried everything!
Please help! After several years of working without an issue, I tried to sync my itunes library to my ipod recently (the only changes were that I edited existing playlists, no new music was added or deleted).
The issue appeared as follows:
- Firstly I saw error 69. I removed all music that appeared to be an error (given that no songs had given this error beforehand, I don’t understand why all of a sudden itunes wouldn’t allow my
Please help! After several years of working without an issue, I tried to sync my itunes library to my ipod recently (the only changes were that I edited existing playlists, no new music was added or deleted).
The issue appeared as follows:
- Firstly I saw error 69. I removed all music that appeared to be an error (given that no songs had given this error beforehand, I don’t understand why all of a sudden itunes wouldn’t allow my ipod to sync with songs it had previously synced)
- Once I had removed these songs, I attempted again to sync, but itunes now just freezes mid sync (sometimes on a song, sometimes not). I cannot click on anything in itunes when it freezes, I just have to shut it down via task manager. Sometimes itunes will sync a song without an issue (and progress further in syncing, then freeze later), and sometimes it will freeze on that same song it previously had no issue with, stating “error 69”
- I uninstalled and reinstalled itunes. The issue remained.
- I uninstalled and reinstalled my entire music library. The issue remained. I created new music libraries that do not have any songs from my previous music library. The issue remained.
- I have attempted to sync another ipod, which previously worked. It experiences the same issue now. Both ipods now, every time I attempt to sync, request me to restore defaults and scan and fix issues with the ipods. Sometimes I do so, but it makes no difference.
- In summary: itunes will not sync even if uninstalled and reinstalled. I have tried syncing two different ipods, both of which synced without issue previously, but neither will sync now. I have tried uninstalling, reinstalling and creating a new music library, but itunes still will not sync.
ipod to sync with songs it had previously synced)
- Once I had removed these songs, I attempted again to sync, but itunes now just freezes mid sync (sometimes on a song, sometimes not). I cannot click on anything in itunes when it freezes, I just have to shut it down via task manager. Sometimes itunes will sync a song without an issue (and progress further in syncing, then freeze later), and sometimes it will freeze on that same song it previously had no issue with, stating “error 69”
- I uninstalled and reinstalled itunes. The issue remained.
- I uninstalled and reinstalled my entire music library. The issue remained. I created new music libraries that do not have any songs from my previous music library. The issue remained.
- I have attempted to sync another ipod, which previously worked. It experiences the same issue now. Both ipods now, every time I attempt to sync, request me to restore defaults and scan and fix issues with the ipods. Sometimes I do so, but it makes no difference.
- In summary: itunes will not sync even if uninstalled and reinstalled. I have tried syncing two different ipods, both of which synced without issue previously, but neither will sync now. I have tried uninstalling, reinstalling and creating a new music library, but itunes still will not sync.Hi victorian1978,
It sounds like you have been on the right track in troubleshooting this issue. You may want to double-check that you are completely removing all the iTunes files when uninstalling/reinstalling, and make sure you test with only a limited amount of data initially (perhaps a single song). You may find the following article helpful:
Apple Support: Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Regards,
- Brenden -
Itunes will not open though everything has been tried
i don't think my problem is atypical, but i've tried everthing possible with no luck. when i try to open i tunes a message stating " i tunes has encountered a problem and needs to close" pops up. i've uninstalled and installed dozens of times yet nothing changes. I've also removed norton antivirus and scanned my computer with ewido anti-malware. it fixed any errors. for some reason my quicktime doesn't appea to be installed, i've tried to intstall it and yet it only prompts me to uninstall
it. I've had my ipod for a week and i haven't been able to use it, i'd really appreciate someone's help.
toshiba Windows XPkatrina posted this. i did everything, but what worked was the misconfig. thanks again katrina.
top fixes for a new iTunes install/upgrade are
- turning off security software such as Norton before the install as Apple suggests
- installing QuickTime standalone, not regular
http://www.apple.com/quicktime/download/standalone.html
- setting up Norton to allow iTunes
- scanning for malware with ewido (Free at www.ewido.net/en/)
- last but not least, using MSCONFIG to find Windows conflicts
http://docs.info.apple.com/article.html?artnum=302538
Post back with any questions or your solution. -
Hello,
I need help! My itunes will not open in Windows Vista. I have tried everything suggested by the apple website. Even when I open itunes in safe mode, it still will not allow me to continue. I am assuming when it says something about Plug-ins that has something to do with the problem. Can anyone help me?Thanks King_Penguin for taking time to read and reply.
I just purchased this movie on Thursday, May 15, so just a few days ago. I have never had any trouble whatsoever since I have been in Vietnam. I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase.
Sorry, I don't quite understand what you mean by studios and different versions. Could you please explain?
I checked my purchased list in my purchase history under my account and there are no hidden items. -
My itunes will not open, it displays an error that MSVCR80.dll is missing. I tried reinstalling itunes but it fails because the service is not able to start.
Same thing happened to me. I ended up completely uninstalling itunes then downloaded it again from http://www.apple.com/itunes/. If you're using firefox, for some reason itunes will not download and I don't know if using googlechrome will also have problems,so just to be sure that it will work on your first try, use internet explorer when you download itunes. Good LUCK!!
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after an update itunes will not open. there is a missing msvcr80.dll i tried to re install itunes and now it says check system services. I have full admin to pc
turingtest2 post 01/2014: MSVCR80.dll missing, cannot install iTunes - https://discussions.apple.com/message/24618776
iTunes for Windows: Missing MSVCR80.dll - https://sites.google.com/site/appleclubfhs/support/advice-and-articles/itunes-wi ndows-missing-msvcr80-dll - install as administrator. -
I have a laptop using OSX 10.5.8, iTunes v. 10.6.3 and Quicktime 7.7. iTunes will not open. It says it requires QuickTime 7.5.5 or later. I've tried reinstalling each of them. No success. Don't know what to try next.
QuickTime 7.5.5 for Leopard - http://support.apple.com/kb/DL27
QuickTime 7.7 for Leopard - http://support.apple.com/kb/dl761
= New version of Quicktime installed but application reports it needs to have that version installed =
Open Application > Utilities > System Profiler and check the Quicktime version in Frameworks vs. the version in Applications. One person had re-installed their operating system. It had kept the newer Player application but had reverted to an earlier version of the underlying support framework files which many applications utilize. Re-installing Quicktime 7.7 took care of the problem. Do this manually, not with Software Update.
Installation get stuck at "configuring installation" - https://discussions.apple.com/thread/2592979?threadID=2592979 - uninstall Quicktime before installing. -
My itunes will not open at all - I repeatedly get the message"itunes library is corrupted...not installed correctly...please reinstall itunes" I have tried opening all my itunes folders but nothing will even open.
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
just bought a new pc and itunes will not open. I have tried thto repair and reinstall but still no itunes
Best route here is to uninstall iTunes completely using the Windows Control Panel.
Make sure you know exactly which version of Win 7 you're running.
Restart your computer from cold (with no iTunes).
Go to Apple website and download the correct version for your operating system. Install following Apple prompts.
Once installed, close iTunes.
Restart your computer from cold (with new iTunes).
Start iTunes - all should be operating well! Good luck ... -
I have tried to install the latest version of itunes to my PC on Windows Vista & I keep getting - "Runtime Error!" R6034 & itunes will not open.
I have tried re-installing itunes but it is the same.....any advice?Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
My itunes will not open on my laptop I have windows 7
Remove SC Info.sidb file
(This applies to Win7 or Vista)
From the Start menu, click Computer.
In the Organize menu, click Folder and Search Options.
Click the View tab.
In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected.
Click OK.
Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed: C:\Program Data\Apple Computer\iTunes\SC Info
Right-click the SC Info.sidb file shown and on the shortcut menu, click Delete.
Right-click the SC Info.sidd file shown and on the shortcut menu, click Delete.
Restart the computer and open iTunes. -
My ITunes will not open and gives me error 10013, older macbook but just reformatted....HELP PLEASE!!!
i had problems like this back when i installed iTunes 7.2. I had to uninstall 7.2, go onto the internet and get iTunes 7.1. have no clue if it will work for u though.
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Itunes will not open, it says R6034 an application has made an attempt to load C runtime library incorrectly, then it says service apple mobil device failed to start
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Itunes will not open from my desk top. It just says "This version of Itunes has not been correctly localized for this language. Please run the English version". How can I change versions or whatever if unable to open at all? TIA
Let's try a repair install of iTunes.
Restart the PC first.
If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".
If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", and click "Change". Select "Repair" and click "Next" as per the following screenshot:
Can you launch your iTunes now? -
my itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible
i think i might have a solution... i have windows vista and after i installed to latest itunes update everytime i tried to open it it would freeze. I tried everything, including uninstalling itunes and all of its components and reinstalled it numerous times. So i went to the itunes folder in my folders, not on itunes, and i deleted my itunes library and playlists. After that it worked just fine, all of my music was deleted but luckily i had my files saved elsewhere.
I hope this helped! I know its frustrating and APPLE/ITUNES NEED TO FIX THE PROBLEM!!!!
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