Itunes will not open, uninstall or install, Itunes will not open, uninstall or install
Eversince I got the itunes message to upgrade my itunes my itunes has stopped working. I cannot open itunes, I can't uninstall it and I cant install a new itunes setup. What is going on?!
Everytime I click itunes to open I get this message: "Windows cannot access the specified device, path, or file. You may not have the appropriatepermissions to access the item."
Ok so my next step is to check the permissions for the actual program and I have all administrator permissions linked to my account!
So then I thought maybe I should just uninstall it and start over... Go to control panel, uninstall itunes.... I get this message from itunes "The installer has insufficient privileges to modify this file: C:\program files\itunes\acknowledgements.rtf" ... Weird... So I go to that address and try and delete or open the file... I get a message saying I have no permission to do so... so I guess I have to see if I can change the permissions right?! Still same thing... I have all admin permission for this file AND for all of my itunes file! :/
Fine... let me see if I can install itunes instead... Go to the itunes website... enter email... download setup... open setup... I get the same message "Windows cannot access the specified device, path, or file. You may not have the appropriatepermissions to access the item."
Can ANYONE help?! What am I doing wrong here?
Did anyone get back to you on the issue?
Similar Messages
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I was one this site for 20+ Days and found a fix for 10.2.1 when it failed. I Uninstalled all, following other attempts that failed, then installed latest Version from Apple iTunes 10.2.12. I then uninstalled Apple Mobile Device Support (AMDS) and installed AMDS from the older 10.0 version of iTunes. Success it worked. Today, I am now back to old problem, iTnes takes very long time to open and fails to see my device when connected (iPhone). I really only have iTunes for my iPhone no extensive library a few hundred CD's in music location and no podcasts. I have less than 6 moveis and want to update them now. I am willing to lose all in iTunes library if need be just to get computer to see G3 iPhone with iOS 4.2 and let me synch once again. I like security of backup too. It older iTunes may now not support, that too is OK. I still want to get the 3GS (no 4G desires, yet) and do not care if any of it is the latest from Apple as long as it works.
Hi Erik,
Your basic suggestion actually worked for me. But this is what I did for others who are having issues removing/installing etc.
1. Download the latest iTunes 8.2. You should end up with a file iTunesSetup.
2. If you dont already have WinRAR, download free copy from http://www.rarlab.com/ and install.
3. Right click on iTunesSetup and choose "Extract" to somewhere you know. eg C:\itunetemp
4. Open up folder where you extracted iTunesSetup and double-click applemobiledevicesupport.msi
5. It should ask you if you want to repair or remove... choose remove.
6. REBOOT your PC.
7. Go back to where you extracted iTunesSetup and double-click applemobiledevicesupport.msi and go through the install.
8. Plug in your iPhone.
If all is well iTunes should automatically start and start syncing your iPhone.
Goodluck all!
Cheers. -
when opening itunes i got the following message: "Apple Application Support was not found. Apple Application Support is required to run itunes. please uninstall itunes, then install itunes again Error 2 (Windows Error 2)." if i do this will i lose my music library?
Hi texasslagle,
It sounds like you are having issues installing iTunes on your Windows 7 PC, a frustrating situation I am sure.
There is an article that you may want to use to try to complete your install here -
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/ts5376
Thanks for using Apple Support Communities.
Best,
Brett L -
I just downloaded and installed the new iTunes on a Toshiba Satelite of some age. It was just completely reformated and updated with XP. iTunes will not open. The terms page comes up and when I agree it disappears. I have uninstalled and reinstalled.
Perhaps something here will help:
http://support.apple.com/kb/TS1421
Regards. -
ITunes will not open, install or uninstall
When I attempt to open iTunes a window pops up saying "please wait while Windows is configuring iTunes" then it says "error writing to file C:\Program Files\itunes\itunes.resources\itunes.dll verify that you have access to that directory".
I also tried to download the new version of iTunes and install it at least five times, but it won’t finish the installation. It says "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. Error code 2330. It says the same thing when I try to uninstall iTunes.
This just started happening recently out of the blue. Someone please help me out this is driving me crazy!!This article from the apple support website might help
http://docs.info.apple.com/article.html?artnum=93976
Also, make sure you are in the original administrator account on your computer. -
Title pretty much sums it up. I'm getting very frustrated. I've tried turning off the compatability of my Quicktime, and nothing is changed. Can anyone figure out the problem? I can't find an answer anywhere.
Yea i got that same message to Quicktime failed to initialize (error-2096) Quicktime is required to run itunes.Please reinstall itunes, which i did so many times which did'nt work and so i started reading some of the articles on this site. there was one article i read which says right click on quicktimeplayer and click on properties then click compatibilty tab and deselect checkbox or boxes but i only deseleted one box which reads windows vista .windows 2000 or 95 or whatever so i did that opened up itunes again and still i got the same error message then i started thinkin i wonder if i should do the same thing on the itunes player click on properties, click compatibilty tab then deselect box so i did. Open up itunes hey hey presto it open up alrighty only problem i lost all my music but lucklie at backed them up on another hardrive, on my ipod & Cds...Hopefully this will help you out or anyone else...
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I installed itunes on my pc and it will not open?
I installed itunes on my pc, we have ie8 ans it will not open. i tried to uninstall and reinstall, whats next?
First try updating to iTunes 11.1.5.5, using an installer downloaded from the Apple website:
http://www.apple.com/itunes/download/
If you still get the errors after that, try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
I was unable to open iTunes and got a message error 7 (windows 126) so I tried to uninstall and download latest itunes 10. When I tried to remove old version of itunes I got the message... The feature you are trying to remove is on a network resource that is unavailable and when I try to download iTunes 10 the message reads.... The installation source for this product is not aailable. Verify that the source exists and that you can access it. Can anyone help?
A msi file is short for microsoft installer. It normally is for installation, removal, and maintenance for a program. So iTunes.msi would be used for the updating of the program. For some reason it isnt finding this so we can't update, install, or remove it.
From what I have seen windows installer cleanup utility solved related problems before.
I found this forum about removing and installing a new iTunes. It was about someone who was trying to isntall iTunes, and was looking for msi file and asked for help. Using this should allow you to be able to install iTunes. It won't give you the msi file but will allow you to isntall iTunes over again.
This was what was said.
Another option in case you can't get an msi. (Or even if you can ... the msi's mentioned in the messages may be damaged rather than missing.)
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Restart the PC, and try another iTunes install. Does it go through properly this time? -
ITunes installed - will not open
I am experiencing the same problem as a majority of users on this post. iTunes worked without a hitch until I installed Version 6 two weeks ago. Now, I can install iTunes and it allows me to complete the install. However, when I go to open iTunes, I receive the error message window:
"iTunes has encountered a problem and needs to close.
We are sorry for the inconvenience. Please tell
Microsoft about this problem." I have the option
to "Send Error Report" or "Don't Send."
I have followed every helpful tip that has been posted over the past two weeks to no avail. These include:
- uninstalled iTunes and downloaded and installed iTunes
and Quicktime individually;
- turned off Anit-Virus software (McAfee) and
uninstalled, dowloaded and re-installed iTunes and
Quicktime together and separately;
- run MSCONFIG and tried operating only with qttask and
iTunes helper checked;
- run MSCONFIG and tried operating with only iTunes
helper checked;
- run MSCONFIG and tried operating with iTunes helper
NOT checked;
- run McAfee and SpyBot repeatedly;
- run EWIDO virus/adware/Malware scan;
- and all combinations of the above-listed actions.
None of these have worked. I am at a loss for what to do next. Obviously there are many iPod users out here who are experiencing the same exact issues.
Several posts indicate that calling Apple does no good.
Someone please help - my patience level is beyond shot.
Rencehmmmm...what a headache,eh? I want to try a few things in your case. First, I want you to uninstall the iTunes. If you need to run the Microsoft Installer CleanUp Utility to get all the remnants out. Somewhere along the line something in the install is all kinked up, so to speak.
I dont know if you tried this, but...
. Make sure you have that file called "mapi32.dll" found in your Windows/system 32 folder.
If you cant find it let me know, I can guide you through it.
Next, make sure All these are started: TCP/IP NetBIOS Helper, Windows Management Instrument, and WMI Performance Adapter.
How to do this: Click on the Start Menu;Right Click on my computer and then choose manage in that menu. In the left hand panel click "services and applications" and double click services. Find those files and then click them and see if they say started and automatic
Next, download the standalone Version of Quicktime, with your antivirus stuff turned off.
Then Restart and download your iTunes with the antivirus turned off. Then restart and it should work.
Also, I would try a program called CCleaner which will clean out your registry. Its a free program. It seems like many are having iTunes issues due to registry problems. I would download that first before proceeding to the other steps. Make sure you let CCleaner back up your registry before you proceed, that way, if there is an error and the system becomes unstable, your registry is backed up. Let me know if this helps in any way. -
I have downloaded the latest Itunes update, but it will not install and I receive a message 'apple mobile device failed to start'. I have uninstalled and reinstalled itunes but still have the same problem!
Hi there willjay3976,
You may find the troubleshooting steps in the article below helpful.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W. -
when i go to open up itunes this message appears "This copy if itunes is corrupted or not installed properly" If i remove itunes will i lose all my bac ups?
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
Itunes will not open/ cannot uninstall quicktime
Since restoring my PC following installation of replacement harddrive, I cannot get into itunes. It says itunes has encountered problem and needs to close. I have tried uninstalling and reinstalling, but it will not let me uninstall Quicktunes. I get a DLL function call crashed error. Can anyone help? Thanks/
Emma,
I was able to get my iTunes working again - I can't remember the exact order of my steps as I was at my wits end, but I did have luck when I followed the Windows Troubleshooting tips for "Clean up iTunes installer files on the computer" http://docs.info.apple.com/article.html?artnum=93976
I believe that I did the following steps:
-I installed the Windows Installer Cleanup Utility then opened it via Start/All Programs/Windows Install Cleanup. (see more detailed instructions in the article referenced above.)
- I selected iTunes from the list and clicked Remove
- I also selected QuickTime from the list and clicked Remove.
- I restarted my PC after exiting Windows Installer Cleanup
- I checked for QuickTime and iTunes in my Control Panel/Add Remove Programs and removed them if they existed
- I may have restarted my PC again at this point
- I then downloaded standalone versions of QuickTime (I did this before iTunes) and iTunes. I found the links to the standalone versions of these applications on the same document with the Clean up iTunes Installer files instructions.
- I did another re-start of my PC
After doing this, my iTunes miraculously worked again and all of my song files were intact from the restore that I did after clearing my hard drive.
I urge you to try this at your own risk... it worked for me, but I'm not an expert. Maybe someone else will see this and can confirm that this is a good fix for you too. I'm sure if you're as frustrated as I was, you are willing to try almost anything!
Good luck!
Stasia -
My itunes will not open at all - I repeatedly get the message"itunes library is corrupted...not installed correctly...please reinstall itunes" I have tried opening all my itunes folders but nothing will even open.
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
i tunes will not update it says before i open itunes it wasent installed correctly but i dont want to lose everything i have how do i fix this?
It looks like you may have to reinstall itunes.
There are multiple things you should uninstall (and in a certain order) according to apple.
Also, even thought your music and itunes library information should not be affected in the uninstall, I would strongly recomend backing it up. Go to where you keep your music files and make sure you back up everything in the folders "itunes" and "itunes music".
The directions for the reinstall are here: http://support.apple.com/kb/HT1925 They include what to uninstall and in what order. This is for itunes 9 and earlier, but I think it is the same for itunes 10. -
I tried to update my Itunes to the news version and now it will not open it says it was installed incorrectly I need to know what to do so I don't lose all my music
try with this one
uninstall all the apple application S/w like Quicktime, Bonjour,
apple Device Support, Apple Auto update, Itunes etc from your pc,
Reboot it
Now download a fresh itunes from apple and try installing
Reboot it
If you are having Problem in uninstalling any of the apple application
try 'revo uninstaller' and uninstall all the apple applications
mentioned above
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