ITunes will not play songs on NAS drive

I have a WD My Cloud NAS drive with all my music. I've been playing the music through iTunes for the last year or so on my Windows 7 Professional PC. I just upgraded to iTunes 12.1.0.71 and now iTunes will not play any of my music. iTunes still sees all the music on my NAS drive but clicking the play button does nothing. Only way I can get anything to play is to import the albums/songs into my playlist in iTunes, something I really don't want to do.

Hi Josh,
I have exactly the same issue. I also have many songs I purchased on iTunes that will not download. It seems random. I have 3 recently purchased albums that only half the tracks on one album will download, most on another, but only 2 on another. It's annoying! I keep tapping download and they just give up saying Cant connect to iTunes'. Even though it is.
Regardless, I have too exactly the symptoms you described, but had them periodically before today. Again, not sure if its related, but have you recently got an Apple TV?

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ITunes will not play songs

iTunes will not play any songs from my library. When I click on the song to play the title appears in the box as if it is going to play but the the bar does not move and then the title disappears and a bunch of lines appear.
When I play a video, movie or TV program the video plays fine, but no audio comes out.
Audio and video work fine in any other application and all the system sounds work fine. I can also play audio and video fine using Windows Media Player.
I have shut-down and restarted several times and even let the computer stay shut-down overnight, but to no avail. I have upgraded to the newest version of iTunes and QuickTime. I have also made sure I have the most current version of all audio and video drivers for my laptop. I have also update Vista to Service Pack 1. I also noticed that MS Silverlight also loaded, so not sure if this could be causing my problems.
Any help that anybody can provide would be greatly appreciated.

Finally was able to fix the problem. Here is what I had to do:
1. Uninstall MS Silverlight
2. Install all new Audio and Video drivers (even though they were already the newest versions I had to re-install them).
3. Installed newest MS Windows Vista upgrade.
4. Restarted computer
5. Made sure all my audio settings were set to use the proper speakers.
Now everything is working fine.

ITunes will not play songs, only videos

When i restart my black MacBook, iTunes will play everything. But once i put it to sleep and then open it again, iTunes will only play my videos. When i try to play a song, it says its playing but its time stays at 0 seconds.

This has happened to me on and off since version 8. It's very frustrating and usually requires several restarts before any music will play. It just sits at 0:00, videos will play but no audio.
Anyone have a solution?

ITunes will not play songs, music anything

I've got Mountain Lion and iTunes 10.7 and it will (no longer) play any music. The diamond does not may/progress and nothing happens.
I already re-installed iTunes, rebooted several times. Also no previews from the iTunes store play.
No error messages are shown.
Can anyone help?

I had the same issue. If it is due to some other application locking the audio driver, you could change that in
control panel > sound > playback > speakers and headphones > properties > Advanced > Exclusive mode >
Uncheck Allow applications to take exclusive control

Itunes will not play a number of songs in my library as they were purchased a long while ago using an email address and ISP that I no longer use. Any ideas?

Itunes will not play a number of songs in my library as they were purchased a long while ago using an email address and ISP that I no longer use. When I try and play them I get the message "this computer is not authorised to play this song, authorise your computer now". Any ideas?

Hello, quckvic.
Thank you for visiting Apple Support Communities.
You will need to reset your Apple ID password via the steps in the first article below. Take a look at the option that refers to answering the security questions. Since you do not have access to the email account and if you are unable to answer the security questions, see the second article.
If you forgot your Apple ID password
http://support.apple.com/en-us/HT201487
Contact Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

HT201401 I got a 3G phone and recently I downloaded the new version for my phone and every since some of my songs that i downloaded thru itunes will not play in it's entirety

I have a IPHONE 3G and recently I downloaded the latest version for my phone and since some of my songs that I downloaded thru itunes will not play in it's entirety

I have a IPHONE 3G and recently I downloaded the latest version for my phone and since some of my songs that I downloaded thru itunes will not play in it's entirety

ITunes will not play music, songs stuck at 0:00

I know this is a frequent question as I've spent three hours searching through the support discussions here as well as elsewhere online, but none of the possible solutions I found posted worked for me.
The problem, if you're unfamiliar with it, is that iTunes will not play any music (either songs I've ripped or songs I've bought off of the iTunes Store).
I've tried updating iTunes and Quicktime, uninstalling and then reinstalling both, updating my audio drivers, playing with the preferences of both iTunes and Quicktime, made both programs the defaults for all associated file types, and rebooted countless times.
I'm on a 3-month old Dell Inspiron running Windows 7 if that makes a difference.
Any new suggestions anyone has or something random you may have tried that solved a similar problem would be greatly appreciated.
Thanks!

I'm afraid the problem is more widespread than just iTunes and the update didn't fix it. There's a thread out there about users not getting any sound/audio in Lion after wake from sleep or just having it idle for a long while.
Hopefully, Mac OS X 10.7.2 will fix the issue.
Thanks!

ITunes says computer not authorized. When I try to authorize computer it says it is already authorized but will not play song

iTunes says computer not authorized. When I try to authorize computer it says it is already authorized but will not play song. Note. Library was moved from PC to MAC. I am signed in to Itunes with the Apple ID created on the old computer which is different than the Apple ID used to set up the MAC.

I'm experiencing the same thing under iTunes 11.1.1:
iTunes says the computer is not authorized, prompts me to authorize
I enter my credentials, iTunes says computer is already authorized
When I attempt to play song, iTunes starts at bullet point 1 above over again.
My attempted fixes:
I tried everything in this support document, to no avail: http://support.apple.com/kb/TS1389 (Note: I cannot find a SC Info folder on my Mac)
Deauthorize and then reauthorize computer
Delete song and try to redownload from iTunes store - there's only a button that says 'purchased' with no option to redownload it
Note: I am using only one iTunes account, and I double checked the song info - I'm authorizing the correct account - 12 songs from the same album purchased at the same time play fine. As does the song in question - from the finder. Only iTunes stubbornly refuses to play it.
The most odd thing is that iTunes music is DRM free - the song in question was purchased only a few months ago. Thus there's no need to authorize the computer to play it.
I was hoping that iTunes 11.1.1 would cure it - no dice.

ITunes will not recognise my CD/DVD drive

iTunes will not recognise my CD/DVD drive but other windows programs does

Here's the info
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.2.2.12
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0040B0400138AD20
Current user is not an administrator.
The current local date and time is 2011-05-02 23:12:22.
iTunes is not running in safe mode.
WebKit-accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4600 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.12 (x64) is currently running.
iTunesHelper 10.2.2.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
B: HL-DT-ST DVDRAM GH22LS50, Rev TL03
Audio CD in drive.
Found 16 songs on CD, playing time 62:58 on Audio CD.
Track 1, start time 00:02:33
Track 2, start time 03:16:25
Track 3, start time 07:08:50
Track 4, start time 10:59:65
Track 5, start time 15:38:50
Track 6, start time 19:56:65
Track 7, start time 24:21:48
Track 8, start time 28:47:25
Track 9, start time 32:04:43
Track 10, start time 36:14:23
Track 11, start time 40:20:10
Track 12, start time 44:06:20
Track 13, start time 47:14:20
Track 14, start time 51:00:68
Track 15, start time 56:10:15
Track 16, start time 58:42:55
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24 32 40 48.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
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My problem has to do with playing my music on iTunes on my PC separate of my iPod.
I will start a song sequence in shuffle or not in shuffle mode and after two or three, maybe four songs iTunes will cease playing songs. I will try another song in iTunes. Nothing starts. I played a music video successfully but when I went back to my song list, nothing played. I finally had to exit iTunes and launch it again for the music to play.
So, what's up? Does anyone know?
Thanks in advance. . .
Dell Latitude D620 Windows XP Service Pack 2

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I have a ipod classic and my itunes will not download songs I have brought help

Are you sure the error message/prompt isn't referring to the amount of disk space available on your PC's internal hard drive? If you head to Start -> My Computer. How much space is free on your C: drive?
Maybe it would help if you could post a small screen shot of the error.
B-rock

After updating to windows 8.1 iTunes will not play video

I recently updated to Windows 8.1 but since i have my iTunes will not play video i previously downloaded from the iTunes store. The video will play in QuickTime without issue though, please help

sorry it's not my apple id. it's my icloud email/account. after i updated to ios 8.1.2 my icloud acct on my phone is wrong. it's using my old college email address instead of my current icloud account email. my old college email address *used* to be my apple id, but i changed my apple id to my gmail account a few months back. anyway i can't "sign out" or delete the icloud account bc it thinks my college email address is my icloud account and it keeps asking for the password. so i'll type in the current password for my icloud account and it says it's wrong and i need to retry or change the password, which i've already done twice and nothing changes. probably bc its asking for the password associated with the college email address it thinks is my icloud acct.
i can access icloud on my desktop without a problem... make any sense? do i have to restore my phone now or is there a solution? i've wasted the last 2 days trying to figure this out. i can't send or receive emails on my iphone bc of this. which really ***** for work.

ITunes Will Not Recognize My CD/DVD Drive In My Windows Vista PC.

All,
I was forced to migrate to a new PC for work. It is running Windows Vista Enterprise. Since receiving the PC, iTunes will not recognize my CD/DVD Drive. I receive the following error message:
"Warning, The registry settings used by the iTunes drivers for importing and burning CD's and DVD's are missing....." etc.
I have completed the following troubleshooting steps with no success:
1. Deleted upper and lower filters in the registry per the Microsoft fix from their web site.
2. Completely uninstalled and reinstalled iTunes/Quicktime/Etc.
3. Uninstalled and reinstalled the CD/DVD Drive
4. Verified that other programs recognize and can burn to my CD/DVD drive. I have Windows Media Player and Roxio Creator Basic installed.
5. Verified that Windows Vista recognizes my CD/DVD drive.
6. Installed the GEAR driver recommended on the Apple Support page for this issue.
All of my music in is iTunes and I prefer to burn my CD's via iTunes. I have read that several people are having this issue.
Does anyone have a solution? There has to be a fix out there somewhere.
I can downgrade to XP but it will take an "Act Of Congress" for my corporate IT group to send me the XP downgrade CD.
Any solutions or recommendations are great appreciated.

All,
I was forced to migrate to a new PC for work. It is running Windows Vista Enterprise. Since receiving the PC, iTunes will not recognize my CD/DVD Drive. I receive the following error message:
"Warning, The registry settings used by the iTunes drivers for importing and burning CD's and DVD's are missing....." etc.
I have completed the following troubleshooting steps with no success:
1. Deleted upper and lower filters in the registry per the Microsoft fix from their web site.
2. Completely uninstalled and reinstalled iTunes/Quicktime/Etc.
3. Uninstalled and reinstalled the CD/DVD Drive
4. Verified that other programs recognize and can burn to my CD/DVD drive. I have Windows Media Player and Roxio Creator Basic installed.
5. Verified that Windows Vista recognizes my CD/DVD drive.
6. Installed the GEAR driver recommended on the Apple Support page for this issue.
All of my music in is iTunes and I prefer to burn my CD's via iTunes. I have read that several people are having this issue.
Does anyone have a solution? There has to be a fix out there somewhere.
I can downgrade to XP but it will take an "Act Of Congress" for my corporate IT group to send me the XP downgrade CD.
Any solutions or recommendations are great appreciated.

Itunes will not play if Chrome is running

I recently installed iTunes 12.1 on a Toshiba Satellite running win 8.1. Problem is that when Goggle Chrome is running iTunes will not play. My library is there and the progress bar shows at the top of the screen but it stays at 0:00. If I close Goggle Chrome, and restart iTunes it works fine. Chrome is the 64 bit version up to the latest revision. This is a brand new install so all software is current and patched. Any Ideas Why?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
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tt2

I have just upgraded to the latest version of OSX as invited by Apple. Since then iTunes will not play and my volume controls have stopped working - in Preferences the sound controller is not able to find any input or output devices. What is going on?

I have just upgraded to the latest version of OSX as invited by Apple. Since then iTunes will not play and my volume controls have stopped working - in Preferences the sound controller is not able to find any input or output devices. What is going on?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
There will be no audio output in safe mode. The question to be answered by the test is whether any devices are listed in the Sound preference pane. After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

ITunes will not play songs on NAS drive

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