Itunes will not recognise a device

i tunes will not recognise that i have inserted the ipod usb slot into the laptop, please help

Try this:
http://support.apple.com/kb/ts1538
or
http://support.apple.com/kb/ts1591

Similar Messages

  • HT201232 itunes will not recognise my device iphone 5s, pls can some one help???

    itunes will not recognise my device iphone 5s, pls can some one help???

    Hello Tantoh,
    Welcome to the Apple Support Communities!
    I understand that your iPhone is not being recognized by iTunes when you connect it. To help resolve this situation, please read over and work through the steps outlined in the attached article. 
    If you don't see your connected device in iTunes for Mac - Apple Support
    Have a great day,
    Joe

  • Stupid of me but i reset my ipod (not connected) now all it shows is a cable to itunes but computer and itunes will not recognise any device

    I formatted my ipod touch (stand alone) and of course now its empty and computer and or itunes wil not recognize device or drive. what to do?

    tmplHi pranoop,
    If you are having an issue with your iPod touch not being recognized by iTunes when connected to your Windows computer, I would suggest that you troubleshoot using the steps in this article - 
    iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
    Thanks for using Apple Support Communities.
    Sincerely,
    Brett L 

  • HT2729 I have purchased a new iPod Nano and have tried to set it up but itunes will not recognise it.  I have 5 other devices linked to my itunes account so is this the problem and what should I do?

    I have purchased a new iPod Nano and have tried repeatedly to set it up but iTunes will not recognise it.  I have 5 other devices connected to my itunes account so is this the problem and what can I do?

    There is no 5 device limit.  There is a 5 computer limit.
    Device not detected in iTunes

  • I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!

    I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!

    What happens when the iPod is plugged in?  anything?  any errors?
    Why is 50GB of music gone?  All music should exist on the computer.  Only a fool would rely on a single device which could easily be lost or stolen to store their content on.

  • My iphone screen has gone completely blank I have tried holding down both the sleep and home buttons and nothing has happened and I have tried to connect it to my laptop but itunes will not recognise, what can I do ?

    My iphone screen has gone completely blank I have tried holding down both the sleep and home buttons and nothing has happened and I have tried to connect it to my laptop but itunes will not recognise, what can I do ?

    have you tried charging the device ?
    if so and it still does not work you can try a Forced Recovery..
    by holding the HOME button down and plugging it into your computer at the same time..
    http://support.apple.com/kb/HT1808

  • HT201263 itunes will not recognise my encryption password even though it has been reset. cant restore to last backup?

    itunes will not recognise my encryption password even though it has been reset. cant restore to last backup?

    I'm not aware of a way to reset the password for an encrypted backup. If you have forgotten the password for an encrypted backup, your only alternative is to put the phone in recovery mode and restore it as a new device. Your data will be lost.

  • ITunes will not recognise my CD/DVD drive

    iTunes will not recognise my CD/DVD drive but other windows programs does

    Here's the info
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    System manufacturer System Product Name
    iTunes 10.2.2.12
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.0.25
    Apple Mobile Device Driver 1.55.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 0040B0400138AD20
    Current user is not an administrator.
    The current local date and time is 2011-05-02 23:12:22.
    iTunes is not running in safe mode.
    WebKit-accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 4600 Series
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.2.2.12 (x64) is currently running.
    iTunesHelper 10.2.2.12 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    B: HL-DT-ST DVDRAM GH22LS50, Rev TL03
    Audio CD in drive.
    Found 16 songs on CD, playing time 62:58 on Audio CD.
    Track 1, start time 00:02:33
    Track 2, start time 03:16:25
    Track 3, start time 07:08:50
    Track 4, start time 10:59:65
    Track 5, start time 15:38:50
    Track 6, start time 19:56:65
    Track 7, start time 24:21:48
    Track 8, start time 28:47:25
    Track 9, start time 32:04:43
    Track 10, start time 36:14:23
    Track 11, start time 40:20:10
    Track 12, start time 44:06:20
    Track 13, start time 47:14:20
    Track 14, start time 51:00:68
    Track 15, start time 56:10:15
    Track 16, start time 58:42:55
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 4 8 16 24 32 40 48.
    The drive CDRW speeds are: 4.
    The drive DVDR speeds are: 4.
    The drive DVDRW speeds are: 4.
    The diagnosits can see the drive under 'Optical drive detected' and passes all the tests but it does not show up under 'Devices' (on the left hand panel).  I've tried repair under Control Pane/Uninstall a program (twice) removed and re-installed iTunes.  I don't believe the problem lies with my drive OR Windows as the drive is visable in all my other programs (Windows Media Player, Windows Explorer, RealPlayer + all my other software that can access a drive.

  • I have Windows 8.1 and Itunes will not recognise either my Ipad, Ipone or Ipod

    I have Windows 8.1 and Itunes will not recognise my Ipad, Iphone or Ipod even though it did so in Windows 7

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or by right-clicking the downloaded installer and selecting Run as Administrator.
    See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Itunes will not recognise music on my ipod?

    I have recently encoutnered a problem with my 5th generation 60gb ipod which I'm hoping someone can help me with?
    When I plug my ipod into my computer and open itunes, it recognises that the ipod is plugged in, but asks me to set-up the ipod, like it is the first time I have used this ipod. Also it does not recognise any of the 5,000 or so songs on the ipod.
    When my ipod is not plugged into my computer all 5,000 songs still appear on it and play with no problems.
    For some reason itunes will not recognise the songs on my ipod - even though I have added them all with this software and about a third of them on this computer.
    If I choose to proceed with the set-up of my ipod, I am afriad I will lose all 5,000 songs off my ipod.
    Can anyone offer a suggestion - as it is, I either wipe my ipod or concede that I can't add any more songs to it, even though it is only half full.
    Oh yeah, I have added all files to my ipod manually.
    Thanks!

    When I plug my ipod into my computer and open itunes, it recognises that the ipod is plugged in, but asks me to set-up the ipod, like it is the first time I have used this ipod. Also it does not recognise any of the 5,000 or so songs on the ipod.
    With those symptoms, it's probably worth checking to see if you're getting a Windows drive letter confusion. For troubleshooting advice on that, see the following document:
    Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear

  • My ipod touch just shows the charge symbol on the screen and i checked whether there is a problem in the charger but it works perfectly on my iphone 4 and when my ipod is connected to the computer itunes is not recognising my device pls help me

    my ipod touch just shows the charge symbol on the screen and i checked whether there is a problem in the charger but it works perfectly on my iphone 4 and when my ipod is connected to the computer itunes is not recognising my device pls help me

    tmplHi pranoop,
    If you are having an issue with your iPod touch not being recognized by iTunes when connected to your Windows computer, I would suggest that you troubleshoot using the steps in this article - 
    iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
    Thanks for using Apple Support Communities.
    Sincerely,
    Brett L 

  • Itunes will not recognise my ipad2

    only a few hours old, had an older version of itunes and the ipad showed up in that, updated itunes in order to update the ipad and now it just wont connect to itunes, absolutely typical if u ask me, i was expecting some sort of a problem with apple and i got it....
    they just make everything so difficult and charge you a pile of money for the pleasure...so how am i supposed to update/sync my ipad now, my daughters worked fine as she had no older version of itunes on her pc, she downloaded the latest version and it just worked, i tried to update the ipad to ios5 and was told i had to update itunes first in order to do so, i had to use the 64 bit version and now itunes will not recognise my ipod or ipad, itunes is the only way we can transfer to our apple products and it is not working,, what a joke

    if it was that easy to sort then i wouldnt be on here asking for help, its the new version of itunes that is the problem

  • I have legally purchased and downloaded FLAC music files online, but iTunes will not recognise them.  What can I do?

    I have legally purchased and downloaded FLAC music files online, but iTunes will not recognise them.  I'm working on a PC. Can anybody help, please?

    Hi anniepat,
    FLAC files do not run on iTunes. See this article for how to convert your FLAC files to iTunes compatible format:
    http://www.bigasoft.com/articles/how-to-import-flac-to-itunes.html
    Cheers,
    GB

  • Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps.

    Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps. The Apple Mobile Device driver is loaded and operating. The anti-virus software and firewall are not at fault (were uninstalled, and made no difference). The iTunes on my older machine running Vista does recognize the inoperative iPod (iTunes has detetced an iPod in recovery mode) and allows me to restore the device. Can anyone help to resolve this problem on the Windows 7 PC?

    So yu tried all of this:
    Error 1600, 1601, 1602: Try the following steps to resolve this error:
    Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
    Follow the steps listed for Error 1604.
    This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
    Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for error 1604.
    When prompted, click OK.
    Close and reopen iTunes while iPhone remains connected.
    iPhone should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    If you had then time for an appointment at ther Genius Bar of an Apple store.

  • My macbook will not recognise USB devices, Help!

    My macbook pro with OS Yosemite will not recognise USB devices such as tom toms, digital voice recorders or cameras.  I find this frustrating as I can not update or download to my macbook.  Any ideas on what I can do? 

    Have you checked the settings in FINDER PREFERENCES?
    Have you checked with the respective vendors to determine compatibility with your MBP?
    Ciao.

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