ITunes will not recognize my device (iPhone or iPad)
When conecting my iPhone or iPod, iTunes shows no device connected. I've tried following all the help in iTunes Help and nothing has worked. It was working fine one day and the next............. nothing. I down loaded two new Apps into iTunes the day before but not loaded to the phone. That's when I discovered the problem.
Any help would be appreciated. Thanks in advance!
What OSX version on the computer ?
What IOS versions on the devices?
iOS: Device not recognized in iTunes for Mac OS X
Similar Messages
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Itunes will not recognize either my iphone 5 or my ipad since I have downloaded the new Itunes upgrade on my Windows 8.1 system. I've uninstalled and reinstalled and none of that works. Can someone help with this?
I've uninstalled and reinstalled and none of that works.
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 -
Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps. The Apple Mobile Device driver is loaded and operating. The anti-virus software and firewall are not at fault (were uninstalled, and made no difference). The iTunes on my older machine running Vista does recognize the inoperative iPod (iTunes has detetced an iPod in recovery mode) and allows me to restore the device. Can anyone help to resolve this problem on the Windows 7 PC?
So yu tried all of this:
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
If you had then time for an appointment at ther Genius Bar of an Apple store. -
HT201232 itunes will not recognise my device iphone 5s, pls can some one help???
itunes will not recognise my device iphone 5s, pls can some one help???
Hello Tantoh,
Welcome to the Apple Support Communities!
I understand that your iPhone is not being recognized by iTunes when you connect it. To help resolve this situation, please read over and work through the steps outlined in the attached article.
If you don't see your connected device in iTunes for Mac - Apple Support
Have a great day,
Joe -
My USB ports will not recognize any devices, iPhone or external drives. Keyboard and printer work, any suggestions?
I'd start by looking in system profiler.
the blue Apple icon > About this Mac > More info...
goto the hardware section. Scroll down and click on USB
See what happens when you have the device plugged in & not plugged in.
Move keyboard & mouse around to verify that ports work. Plug device in a port that worked with keyboar or mouse. Keyboard usb ports are rather low power.
Perhaps device is taking too much power. Are devices power or unpowered? Try connecting devices to a usb hub.
Which mac do you have?
What iMac do you have?
Report system info
Blue apple > about this Mac
click on more info
click on hardware
do not copy your serial number -
HT1766 Itunes will not recognize my device
I got my iPhone 4 wet and it shut down and I am tryiny to restore it but iTunes on my iMac mid 2010 does not recognize my device. Help....It is charging and tells me to restore it using iTunes. I do not know if it is a CDMA or GSM. It tells me i cannot make calls with it till it is restored.
Try to put it in DFU Mode and see if it'll detect it that way:
-Plug your phone into the computer and open iTunes
-Hold down Power for 3 sec.
-Continue holding Power and press/hold down Home for 10 sec.
-Release Power and continue holding Home for another 8-10 sec.
ITunes will detect your phone is in DFU Mode and ask you to restore.
***FYI, In DFU Mode, your screen will be black. It is not the same as the Restore Image (iTunes w/ plug).
Let us know... -
Updating to iOS 5.1.1 computer or iTunes will not recognize the device
Ok I have tried everything possible short of going to the apple store. My computer will not recognize my Ipod and it will not show in iTunes. The computer makes a noise when I plug the device in but nothing happens. The iPod is stuck on the dfu screen and will not sync at all.. Please help me out here... The iPod has never been jailbroken and I really don't feel like paying apple to fix something that the screwed up.. any help would be greatly appreciated.
Things I have tried.
1.) USB Isolation (I have plugged the iPod into every port on my computer)
2.) Using Programs to kick it out of DFU.
3.) Reinstalling all Apple related software
4.) Stopping and restarting the mobile device driver
5.) Screaming at the top of my lungs!!!ok well I figured it out heres the link http://support.apple.com/kb/TS1538http://
I had to install the driver from the mobile device support folder to the parent usb composite device in device manager. -
ITunes will not recognize my new iPhone 4
I just got an iPhone 4 from Best Buy today. Everything has worked fine throughout the day until I tried adding my music on to my phone. I have an iPod Nano that has worked fine with my computer in the past, always synced smoothly when needed. When I try syncing and adding music from my iTunes to my iPhone, iTunes does not recognize my iPhone at all. It does not show up under 'Devices' in iTunes. My 'Computer' (Windows 7) recognizes the iPhone as a device, but nothing in iTunes. I've updated my iPhone software, uninstalled all Apple programs, and reinstalled all of them back on to my computer, with no luck.
Mac OS X 10.5 Leopard installation system requirements
http://support.apple.com/kb/TA24950
Leopard is no longer available at the Apple Store but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
If you can't obtain a retail install DVD from Apple, look on eBay or Google the installer part numbers to possibly find at an on-line store. Here's what to look for:
MB427Z/A Leopard 10.5.1 install DVD
MB576Z/A Leopard 10.5.4 install DVD
MB021Z/A Leopard 10.5.6 install DVD (single user)
MB022Z/A Leopard 10.5.6 install DVD (5-user family pack)
Installing Mac OS X 10.5 Leopard
http://support.apple.com/kb/HT1544
Mac OS X 10.5 Leopard Installation and Setup Guide
http://manuals.info.apple.com/en/leopard_install-setup.pdf
After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
Cheers, Tom -
Yesterday my autistic daughter was using my phone, as she often does. Some things got deleted. I went to do a restore and it showed the last backup was 4/1/14. My phone auto synced at 10:51 AM on 4/3/14. I had to leave, and when I came back itunes no longer recognized my phone. Its charging, it can import pictures, but nothing on itunes works. I wanted to do a restore, but now I only see the 10:51 backup, which is after selected items were deleted.
My questions: How can I make Itunes recognize my iphone (running windows 8) How can I find the backup from 4/1/14, as it has the most current information?
Any help would be appreciated.
Regards,
ShellyHello Shelly700,
The following article provides details and troubleshooting steps that can help get your iPhone to reappear in iTunes.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen -
HT1212 iTunes will not recognize my disabled iPhone 4s. Please help I really need my phone
Forgot my password now my phone is disabled. Im trying to do a factory reset through iTunes but iTunes isnt recognizing my phone at all. desperate fpr help!!!
iOS: Device not recognised in iTunes
Windows: http://support.apple.com/kb/TS1538 -
TS4006 itunes will not recognize when I connect my ipad
Itunes has stopped recognizing myipad when i connect to my PC
That support document was for if the iPhone was not recognized by iTunes. You say now that it is, and that is why you do not see a solution.
I'm not sure about the setting for opening iTunes, because I have automatic syncing turned off. That can be especially important if you are having issues with the phone. An automatic sync can delete things when syncing with an empty calendar, or contacts list. I've always opened my iTunes manually, but you can also uninstall iTunes and reinstall it. If you are using Windows, you need to do this by following this support document exactly. http://support.apple.com/kb/HT1923 -
I have a Samsung tablet and iTunes will not recognize device to synch
I have recently purchased a movie to download and synch to my Samsung tablet. iTunes will not recognize the device. Everytime I try to bring up movie it wants to keep downloading it. Any suggestions?
Itunes does not sync to non Apple devices.
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Just downloaded 7.2 into my Iphone 5 what a mess. Dropped called no audible notifications for email or text messages. Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize the phone. I have gone thur the steps for windows 7 and still nothing??? I have downloaded the newest version I itunes too.
Hi Midwestboy,
If your iPhone isn't being recognized by iTunes on your Windows machine, you may find the following article helpful:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Regards,
- Brenden -
How do I sync my iPhone 5 to my new PC? iTunes will not recognize it even when plugged in the USB port. Settings>General>iTunes wifi sync is still my old laptop. Any help is appreciated.
See also Recover your iTunes library from your iPod or iOS device.
tt2 -
Hi, I have a new cell phone, I wanted to give my iphone to my father, instead of deleting the content on the iphone I have deleted the entire iphone. It starts up no more. iTunes will not recognize the iphone. How do I get my old data back onto the phone?
Place the device in DFU mode (google it) and restore as new.
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