ITunes will not recognize my iPad or iPhone.

iTunes will not recognize my iPad or my iPhone.  However, it will recognize several older iPods.  I am working in Windows 8.  Help.  I have tried everything I could find and even uninstalled and reinstalled iTunes. 
I really think that my PC is not recognizing these correctly.  When I plug in my iPad it opens directly as an external storage device.  This was working properly a week ago.  What happened? 

Everytime I try i get an error message that states that itunes has been installed incorrectly.
What's the precise text of that message, please? (There's a few different ones I can think of that you might be getting.)

Similar Messages

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    Have you tried here >  http://support.apple.com/kb/TS1538
    If so...
    Try a Restart of your Computer and this Reset for the iPad...
    Reset  ( No Data will be Lost )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons..

  • My itunes will not recognize my brand new iphone 5s?

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    http://support.apple.com/kb/ts1538

  • ITunes will not recognize or sync my iPhone (or other devices)

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    take a look @ this discussion: http://discussions.apple.com/message.jspa?messageID=12104800#12104800.
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  • Itunes will not recognize my ipad mini please help.

    I am trying to sinc music from itunes to my Ipad and my PC will not even recognize my Ipad.

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  • I just recently updated my itunes to latest version and also updated to ios5.  Now itunes will not recognize my ipad.  What do I do now?  I tried to backup to itunes and icloud but it won't recognize the ipad.

    After updating itunes to latest version and ios5, my itunes will no longer recognize my ipad.  I tried to restore from backup on itunes and icloud without success.  Help!!

    http://support.apple.com/kb/TS3274 check this first

  • ITunes will not recognize my ipad

    ITunes doesn't recognize my new iPad, but it recognizes every other thing...  Please help:(

    Hi there,
    I've linked to an Apple Support document which explains solutions, just scroll to  your issue:
    iPad Troubleshooting
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    Nathan

  • My new Ipad mini has the same name as my old Ipad. Now Itunes will not recognize either Ipad. Do I need to reset both or just the new one? How do I get them to have different names?

    My new Ipad named itself the same as my old Ipad. Now neither will be recognized in Itunes. Should I reset new Ipad to factory settings and start over? How do I name it what I want?

    To rename them go to Settings>General>About>Name.
    Don't start all over again. There are solutions for devices that are not being seen in iTunes. Try those suggestions first.
    http://support.apple.com/kb/ts1538

  • Itunes will not recognize my iphone

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    See The Troubleshooting Tips in this Link:
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    Particularly this one
    http://support.apple.com/kb/TS3125

  • Itunes will not recognize either my iphone or ipad any more since I've downloaded their latest update. I'm working with a Windows 8.1 computer. Can someone help please?

    Itunes will not recognize either my iphone 5 or my ipad since I have downloaded the new Itunes upgrade on my Windows 8.1 system. I've uninstalled and reinstalled and none of that works. Can someone help with this?

    I've uninstalled and reinstalled and none of that works.
    Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

  • Forgot the passcode to my ipad. When I went to restore it, it asked me if I wanted to update the software so I said yes. It then went into recovery mode, I'm guessing, with the connect to iTunes showing on the screen. Now iTunes will not recognize it??

    Forgot the passcode to my ipad. When I went to restore it, it asked me if I wanted to update the software so I said yes. It then went into recovery mode, I'm guessing, with the connect to iTunes showing on the screen. Now iTunes will not recognize it so I have no idea how to get it back! Help!!

    Then you will need to try restoring it once more:
    Placing your device into recovery (DFU) mode:
    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
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       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
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                  * If you cannot turn off the device using the slider, press and hold the
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                    release the Sleep/Wake and Home buttons.
      3. While pressing and holding the Home button, reconnect the USB cable to the
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      4. Continue holding the Home button until you see the "Connect to iTunes" screen.
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      5. If necessary, open iTunes. You should see the following "recovery mode" alert:
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    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    Additional Information:
    If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
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  • Itunes will not recognize my iphone 5s and i need to reset to factory settings

    itunes will not recognize my iphone 5s and i need to reset to factory setting because the phone is locked and cant remember passcode

    Hi CMC08,
    Welcome to the Support Communities!  The resource below will explain what to do if you forgot your passcode and need to restore your iPhone:
    Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
    http://support.apple.com/en-us/ht1212
    Erase and restore
    If you can't remember your passcode, you'll need to erase your device, then use a backup to put your data and settings back on your device.
    Recovery
    Mode
    Use these steps if you've synced your device with iTunes.
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    Use recovery mode if you can't sync or connect with iTunes and don't have an iCloud account.
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  • My iTunes will not recognize my iPhone after iTunes was updated.

    my iTunes will not recognize my iPhone after iTunes was updated. what does that mean?
    <Re-Titled By Host>

    Hello mzshay2u2,
    Thanks for using Apple Support Communities.
    From your post I understand that you're unable to locate your iPhone within iTunes 12 on your Mac.  First, I'd like you to take a look at the screenshot below, as iTunes 12 changed the navigation of your Library.
    Sync your iPhone, iPad and iPod with iTunes using USB
    If you do not see your iPhone's icon there, then continue on to the link below.
    iOS: Device not recognized in iTunes for OS X
    Cheers,
    Alex H.

  • HT1386 Just downloaded 7.2 into my Iphone 5 what a mess.  Dropped called no audible notifications for email or text messages.  Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize th

    Just downloaded 7.2 into my Iphone 5 what a mess.  Dropped called no audible notifications for email or text messages.  Went to the apple store and reset phone to original specs. Now trying to restore apps and music and itunes will not recognize the phone.  I have gone thur the steps for windows 7 and still nothing???  I have downloaded the newest version I itunes too. 

    Hi Midwestboy,
    If your iPhone isn't being recognized by iTunes on your Windows machine, you may find the following article helpful:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Regards,
    - Brenden

  • How do I sync my iPhone 5 to my new PC? iTunes will not recognize it even when plugged in the USB port. Settings General iTunes wifi sync is still my old laptop. Any help is appreciated.

    How do I sync my iPhone 5 to my new PC? iTunes will not recognize it even when plugged in the USB port. Settings>General>iTunes wifi sync is still my old laptop. Any help is appreciated.

    See also Recover your iTunes library from your iPod or iOS device.
    tt2

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