Itunes will not respond

my sister has an about two year old macbook, her itunes has been working fine through out the two years but today suddenly would not respond the icon was in the dock but when it was clicked on nothing would open
please help?!?!

It just occurred to me that I haven't yet checked this...
What version of Mac OS X is installed on this iMac?
Click your Apple menu and choose About This Mac
What are the three numbers listed next to "version"?
I'm assuming you're trying to launch iTunes from its icon in the dock.
Drag the iTunes icon out of the dock, so that it disappears
Open the Applications folder, double click iTunes, and let us know what happens.
Since we've reinstalled iTunes, check and see if the iTunes preferences file is there.
Go to: /User/Library/Preferences/
Look for com.apple.itunes.plist and com.apple.ituneshelper.plist
If they are there this time, delete them, and try double-clicking iTunes from Applications again
CG

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