Itunes will not restore my iphone 6 plus
Ok so let me start from the beginning.
I purchased new iphone 6 plus in Nov and received it on Dec 12th, 2014. Three days after I took out of the package its been a problem ever since then. First issue was my phone froze on the lockscreen, I held the sleep button and the face button until it went off, turned it back on and the screen was tripping out going on and off and off constantly to the point i had to turn it off again. I turned it back on only for it to make it to the lockscreen and then shut off. So i had to put my phone into recovery mode and restore it via itunes. Everything worked fine, I restored it and it was good, then a few days later my photo app started crashing whenever i tried to scroll up. I then turned my phone off again and my phone wouldnt go passed the apple logo before it would shut off again by itself. I then had to restore it yet again it worked for a few days and then proceeded to act up again. So now, fast forward 2 months later and i haven't had to do a restore since the beginning of the month. Now my phone started acting strange again. I went into my photo app and scrolled up past a few pictures before it crashed and I tried again and again and again. Then i turned my phone off and then back on. It went to the apple logo and then shut back off. Now i have been connected to itunes for over 2 hours and itunes will not complete the software and restore. Im getting message saying "Error 3014". I have tried everything with this iphone. I've done the following with no solid results.
-I've completely wiped out the old software 8.1.2 when my phone was messed up in the beginning. Ive done this multiple times.I thought that maybe I caught a glitch while updating my iOS via OTA. so i reinstalled the new iOS via itunes and I still had an issue.
-I've completely wiped my phone clean from all apps and photos and created an entirely new backup. Still had an issue.
-Restored and updated my iOS via itunes.
-Updated my iOS to 8.1.3
As of now my phone is a complete brick. I've manually put it into recovery mode to be restored but itunes will update the software (But not install it on the phone) then get it ready to be restored only to lose communication with the iphone midway through the restore process. I've tried multiple times to update and restore my phone with no success. Th error message "3014" pops up. If anybody can suggest anything or has gone through this same issue I would love your help or insight on the problem. This phone has been a headache ever since I purchased it.
The lock screen passcode - 4-digit PIN.
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.
Similar Messages
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Hi, I have a new cell phone, I wanted to give my iphone to my father, instead of deleting the content on the iphone I have deleted the entire iphone. It starts up no more. iTunes will not recognize the iphone. How do I get my old data back onto the phone?
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Ok so bear with me here, it is somewhat of a long story.
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Any help would be greatly appreciated as I have over 1,400 pictures saved on my old phone (very important things to me) and a contact list of over 300 including important friends, coaches, teachers and workers.
Thank you very much, if it doesn't say my email on here try me at [email protected]
Thanks again
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Edit: The current phone is an iPhone 3G, not a 3Gs.ashleyfrg2,
you will need to restore your phone as a new device and NOT from backup. If you've been using your phone as recommended, you should have minimal data loss: Photos should have been imported to your computer right after taking them; contacts should be safe in a cloud service or on your computer. You CANNOT downgrade to 4.3.3. -
I attempted to upgrade my iPhone 4 to iOS 5.1.1. I selected 'back up' from the phone in the device menu and iTunes confirmed that the phone had been backed up. I then installed iOS 5.1.1 which wiped everything on the phone & now I am getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".
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"itunes could not restore the iphone because the password was incorrect" I know for a fact im using the correct password. and it has previously worked. is anyone else having this issue.
Hi, I also get the message "itunes could not restore the iphone because the password was incorrect" though I am never prompted to enter a password anywhere! Nor was the backup password encrypted to begin with! Really strange, any pointers will be greatly appriciated!
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iTunes will not display my iPhone on the device tab, message appears saying error in reading iPhone what can I do to correct this, I have tried everything suggested in apple support
- Try restoring on another computer.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
My Iphone 4 crashed and I lost my entire contact list. I restored it to original factory settings but in trying to restore my data from my laptop via Itunes.. this was the feedback: Itunes could not restore the Iphone Dr Johnny Siu Chong because the Iphone refused the request.
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Please advise what to do. I did not see any tutorials on Youtube to help me with this.
I look forward to an early response.Hey joshuafromisr,
If you resintall iTunes, it should fix the issue. The following document will go over how to remove iTunes fully and then reinstall. Depending on what version of Windows you're running you'll either follow the directions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
or here:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Best,
David -
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Disable your firewall/security software.
This is asked and answered everyday. Using the forum search bar on the right side of this page often will find an answer very quickly. -
Itunes will not recognize my iphone 5s and i need to reset to factory settings
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Hi CMC08,
Welcome to the Support Communities! The resource below will explain what to do if you forgot your passcode and need to restore your iPhone:
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
http://support.apple.com/en-us/ht1212
Erase and restore
If you can't remember your passcode, you'll need to erase your device, then use a backup to put your data and settings back on your device.
Recovery
Mode
Use these steps if you've synced your device with iTunes.
Use these steps if you have an iCloud account and have Find My iPhone turned on.
Use recovery mode if you can't sync or connect with iTunes and don't have an iCloud account.
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ITunes will not recognize my iPhone 5s
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TS4036 itunes could not restore the iphone because not enough free space is available on the iphone
On April 13, 2013 i plugged my phone in and itunes immediately started an upgrade on my iphone 4 operating system to ios 6.1.3. ONce it completed my phone was restored to factury settings. When i tried restore my backup to the phone, i got the following message
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I am so ****** because i can't figure out a way to at least get my photos from this back...its all lost
I spoke with an Apple rep that day named Jamie who was supposed to help me retrieve my data, but we couldn't figure it out and he asked me to call back in a day or so to get it done. When I called back, i left several messages and got no response. Now i try calling support and they want money before they will talk to me.
Somebody please help.
ThanksIf you restored your phone as new there should be plenty of free space on it. Check Settings>General>Usage to see how much free space you have.
Is your backup on your computer or in iCloud? -
On a windows 7, i finally got the Iphone4 setup so i can copy my pictures off of the phone. Know itunes will not detect the iphone to get it synced. how do i get it back to be seen by Itunes?
See earlier post by tt2
https://discussions.apple.com/message/7217190#7217190 -
I just replaced my iPhone 5 because of a cracked face. I backed up the old phone to iTunes. When I tried to restore my data off of iTunes to the new phone, I got an error message saying that iTunes could not restore the iPhone because not enough free space is available on the new iPhone. Now what?
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Have you tried all the steps here:
http://docs.info.apple.com/article.html?artnum=304508 -
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If it's corrupt, generally it would be lost.
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