ITunes will not start the install

Question

I have bought a new Acer Aspire laptop and want to install iTunes. I can download the app ok but when I run it it opens the Windows Installer screen then just sits there with the message "Preparing to install". I have tried with iTunes 8.2 and 9 and it's the same. I have also ensured I have administrator rights in program files and ran the setup as the administrator. Any help appreciated

Answer 1

I had the same problem. Normally, this setup file extracts 8 msi file in your temp. directory. (like C:\DOCUME~1\Rony\LOCALS~1\Temp\IXP247.TMP\)
In this directory you will find 8 different msi files. Doubleclick the file iTunes.msi.
This will start the installation of iTunes. It also will start itself the other msi files. (like QuickTime and so on.)
I my case, this worked perfectly.
You can also look the dir. "C:\Documents and Settings\[your user]\Local Settings\Temp" for a log file like iTunesSetup10E8.log. The filename depends on "something" but you should find it. Open it with notepad and you'll see the log of the installation.
In my case the last line that was logged was: Executing: "C:\WINDOWS\system32\msiexec.exe" /i "C:\DOCUME~1\Rony\LOCALS~1\Temp\IXP802.TMP\iTunes.msi"
Meaning the Windows Installer should execute the iTunes.msi. (but it did not and slowed down the performance of my computer.)
If this is the case, you can use the solution I described above.