ITunes will not start up, FAQ did not work
Hi, I have a problem with starting up iTunes. I first double clicked on the icon on my desktop and then it comes out with an error message, "iTunes has encountered a problem and needs to close." When I click on the error report it says, "AppName: itunes.exe AppVer: 7.3.2.6 ModName: unknown
ModVer: 0.0.0.0 Offset: 10001040"
I have no idea what it means but I tried restarting my computer which didn't work; as well as reinstalling, which also didn't work. Then I went here and found the troubleshooting start up instructions. I opened up Quicktime on the Control Panel, clicked "Audio" and a red error message came up saying, "Buffer overrun detected!" Programme: C:\WINDOWS\system32\rundll32.exe, A buffer overrun has been detected which has corrupted the programme's internal state. The programme cannot safely continue execution and must now be terminated."
I have no idea what it means but I sense that something isn't right. Can someone please help me?
Thanks,
Linda
Yes, the storm codec is known to cause buffer overrun problems with Quicktime.
You need to remove the storm codec.
Then download the stand alone version of Quicktime (The one without iTunes):
http://www.apple.com/quicktime/download/
Then remove Quicktime using the method here (just Quicktime not the other programs):
http://docs.info.apple.com/article.html?artnum=93698
Restart your computer and install the stand alone Quicktime.
If either the uninstall or install of Quicktime fails we will need to do some further cleanup so let me know how you get on.
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