Itunes will not unistall??

Itunes will not unistall it says i must contact my itunes support group and then i dont know what to do?

Uninstalling and reinstalling iTunes shoulddn't touch your content or playlists.
That being said, It's still always a good idea to maintain a current backup in case of disasters (of any sort).

Similar Messages

  • I have windows 7 64 bit but the new itunes will not install because it can't find itunes64.msi.  I have searxhed evertwhere on my pc. In addition, I can't uninstall the itunes and reinstall for the same reason.

    I have windows 7 64 bit but the new itunes will not install because it can't find itunes64.msi.  I have searched evertwhere on my pc. In addition, I can't uninstall the itunes and reinstall for the same reason. I can't upgrade for my icloud account.

    Try the following steps:
    1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
    2. You should remove all instances of iTunes and the rest of the components listed below:
    it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
    Use the Control Panel to uninstall iTunes and related software components in the following order:
    iTunes
    QuickTime
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
    3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

  • ITunes will not open on Windows 8 computer

    iTunes will not open on my windows 8 comuter. I have unistalled and reinstalled. iTunes will load but not open. Help?

    Hi ryanlandon,
    Thanks for visiting Apple Support Communities.
    If iTunes does not launch on your PC, I'd recommend trying the troubleshooting method from this article:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Best Regards,
    Jeremy

  • Itunes will not open and error msg states invalid characters

    Itunes will not open nor can I unistall and re download the software. error message states "the Program files contain an invalid character"
    All other programs, including quicktime run fine. Please advise.

    A bit odd. That's usually an installation error. So if it is going off when you try to launch iTunes, it must be happening when the iTunes Setup Assistant runs (that involves running an installer routine).
    What is the drive letter of the drive on which you have the iTunes Program files installed? If it's a high letter (higher than C: ), has the drive letter of that drive changed recently?
    (Checking on this because a drive letter change out from under the program files can confuse the registry, and produce similar messages.)

  • HT1688 itunes will not recognize iphone

    got message to unistall and reinstall 64-bit itunes. I have done this several times and Itunes will not recognize my iphone. I have tried this several times over the past few weeks and same results. highly annoyed and ready to unistall permanantly. Computer is windows.

    See:
    iPhone not recognized in iTunes for Mac
    iPhone not recognized in iTunes for Windows

  • HT1351 Some of the songs I bought from iTunes will not sync to my iPhone.  They show up on my phone, but the letters look faed and I can't play them.  How do I fix this?  I tried restoring my iPhone and it didn't work.

    Some of the songs I bought from iTunes will not sync to my iPhone.  They show up on my phone, but the letters look faed and I can't play them.  How do I fix this?  I tried restoring my iPhone and it didn't work.

    Sorry, I meant the letters look "faded" not faed.

  • My Itunes will not open, please help

    I am running version 10.7.0.21 - since upgrade itunes will not open.  I have visited the support site and done many things to get this working - taken hours of my time I do not have, including setting up a new user and same result.
    My PC is running Windows 7.  I need my itunes as I have 4 ipods and 3 iphones - I need to back up a phone as I have just upgraded,
    One error I seem to have caught is as follows:
    Problem Event Name     BEX
    Application     itunes.exe
    Version     10.7.0.21
    timestamp     504d85d9
    Fault Module Name Quicktime.qts_unloaded
    Fault Module Version     0.0.0.0.
    If someone has some suggestions, it would be much appreciated.

    You're posting in the wrong area. This is the Mac OS X Lion area.
    Post in the iTunes area.

  • I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!

    I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!

    What happens when the iPod is plugged in?  anything?  any errors?
    Why is 50GB of music gone?  All music should exist on the computer.  Only a fool would rely on a single device which could easily be lost or stolen to store their content on.

  • My itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible

    my itunes will not open at all. it occasionally will open but when i plug my iphone into it the program freezes and crashes. please help as soon as possible

    i think i might have a solution... i have windows vista and after i installed to latest itunes update everytime i tried to open it it would freeze. I tried everything, including uninstalling itunes and all of its components and reinstalled it numerous times. So i went to the itunes folder in my folders, not on itunes, and i deleted my itunes library and playlists. After that it worked just fine, all of my music was deleted but luckily i had my files saved elsewhere.
    I hope this helped! I know its frustrating and APPLE/ITUNES NEED TO FIX THE PROBLEM!!!!

  • After updating to windows 8.1 iTunes will not play video

    I recently updated to Windows 8.1 but since i have my iTunes will not play video i previously downloaded from the iTunes store. The video will play in QuickTime without issue though, please help

    sorry it's not my apple id. it's my icloud email/account. after i updated to ios 8.1.2 my icloud acct on my phone is wrong. it's using my old college email address instead of my current icloud account email. my old college email address *used* to be my apple id, but i changed my apple id to my gmail account a few months back. anyway i can't "sign out" or delete the icloud account bc it thinks my college email address is my icloud account and it  keeps asking for the password. so i'll type in the current password for my icloud account and it says it's wrong and i need to retry or change the password, which i've already done twice and nothing changes. probably bc its asking for the password associated with the college email address it thinks is my icloud acct.
    i can access icloud on my desktop without a problem...   make any sense?  do i have to restore my phone now or is there a solution?  i've wasted the last 2 days trying to figure this out. i can't send or receive emails on my iphone bc of this. which really ***** for work.

  • Itunes will not allow me to add newly purchased songs to my ipod classic, i have no problems with adding free podcasts but anything that i have purchasedd when i drag it over to ipod the little red circle with line through it stops me. what has gone wrong

    i just started using this netbook for itunes at first it wouldnt let me purchase anything just free podcasts etc but i got that sorted it was just a matter of resetting the security questions because i hadnt made a purchased from this computer before. now it is allowing me to purchase no problem but itunes will not let me add my purchases to my ipod classic??? i can add all the free podcasts i want but anything that has been purchased is blocked from being added.my ipod show up in itunes but only as a summary thing i cant actually look through my music on the ipod in itunes on this computer

    You might want to check your process for moving your iTunes music against this: http://support.apple.com/kb/HT4527.

  • HT5654 Just tried 3 times to update iTunes on my PC running Vista.  There was an error.  It stopped the installation.  Now iTunes will not start at all.  The error message tells me to reinstall which I tried but did not work.  What should I do?

    Just tried 3 times to update iTunes on my PC running Vista.  There was an error.  It stopped the installation.  Now iTunes will not start at all.  The error message tells me to reinstall which I tried but did not work.  What should I do?

    Hello, Jdragone. 
    Thanks for the question.  Start with completely uninstalling iTunes and all of it's components in the order specified in the article below.  Once this is done, download and install iTunes.
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/HT1923
    If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
    "The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
    http://support.apple.com/kb/TS3704
    Cheers,
    Jason H.

  • TS1717 Started a software update this morning which didn't work.  Now Itunes will not open at all.  I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

    Started a Itunes software update this morning which didn't work.  Now Itunes will not open at all.  I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

    There are a couple of options that I know of to fix the issue.
    One is listed in this thread - https://discussions.apple.com/message/24606478#24606478 - and involves uninstalling iTunes and related components and then re-installing iTunes.  You will need to read the instructions in the thread to see the correct uninstall order.
    Second option is use System Restore to set your system back to a date prior to the iTunes update.  I did this before finding the thread mentioned above.
    Not sure exactly what the problem is but I know, after a search, that MSVCR80.dll was indeed already installed on my computer. 
    Message was edited by: karivers

  • Tried downloading itunes version 11.4 and received an error code 2324. Now itunes will not work at all and I cannot sync my phone, ipad or ipod. How should I proceed?

    I have tried several times to load version 11.4 and keep getting an error code2324, now I cannot sync any of my apple products. I set my machine to a previous recover date,  now iTunes will not work at all. I get a message stating I do not have the administrator rights to download. Any thoughts on this issue?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • After doing a widows update itunes will not work at all

    after doing a widows update itunes will not work at all

    hiya!
    I get the itunes has encounterd a problem and needs to close, sorry for the inconvenience error, no specific error number. I do not have QT installed,
    not having QT installed is what will be causing your itunes error message at the moment. let's try a careful standalone QT 7.1 install.
    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.1 Standalone Installer
    if that install goes through okay, does your itunes launch properly again?
    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
    love, b

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