ITunes will not work properly on windows PC
iTunes performance is slow and my devices will not synch properly after uninstalling and reinstalling the application 3 times on my windows PC. When I tried to update my phone, it took hours and failed to backup anything on my phone from July to now (Dec) and will not recognize my iPad.
Follow the directions of tt2 in https://discussions.apple.com/thread/5822086
Similar Messages
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The latest iTunes can't access my windows (including Vista 32 & 64bit, nor Windows 7 64 bit and 32 bit versions) "Runtime" library. I've tried reloading the windows suggested .dll as well as doing a system restore and also downloaded the iTunes update and load it manually, but nothing will work. Is Apple aware of the problem and planning to release a fix, or do I have to abandon iTunes and my iPod?
Hello there, Enantiomer.
The following Knowledge Base article provides some recommendations for troubleshooting:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
ITunes 10 Not Working Properly on Windows 7 64-bit
Hello all.
I had installed iTunes 10 for Windows 7 64-bit on my Windows 7 64-bit system. After that, my computer would not recognize my iPhone at all, so I uninstalled everything Apple on my computer and reinstalled iTunes 10. Now after reinstallation, my computer recognizes my phone again, but when I open up iTunes, I get this message:
This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes.
The version of iTunes I have installed IS the 64-bit version (installer name iTunes64Setup.exe from the Apple site). How come iTunes 10 thinks it is not 64-bit and how can I resolve it?
Thanks in advance for any help.
Edit: Just did another install/reinstall, now my phone is back to being completely unrecognized by my computer. I've tried all the suggestions I could find on the Apple site, disabling AV, running as administrator, manually starting Apple Mobile Service, and when I try to update drivers though driver manager, I get an access denied message.
Message was edited by: rwaiteI spent some time on the phone this morning with Apple. Here's a link they sent me: http://support.apple.com/kb/HT1923
It's more than just uninstalling Itunes; there are 5 other apps that have to be uninstalled and in specific order. This particular Knowledge Base article applies to Windows Vista or Windows 7. For other Windows versions you'd have to look up the article for Windows XP.
Hope this helps. -
I have tried several times to load version 11.4 and keep getting an error code2324, now I cannot sync any of my apple products. I set my machine to a previous recover date, now iTunes will not work at all. I get a message stating I do not have the administrator rights to download. Any thoughts on this issue?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
After doing a widows update itunes will not work at all
after doing a widows update itunes will not work at all
hiya!
I get the itunes has encounterd a problem and needs to close, sorry for the inconvenience error, no specific error number. I do not have QT installed,
not having QT installed is what will be causing your itunes error message at the moment. let's try a careful standalone QT 7.1 install.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b -
Hello Team,
I have upgraded My leopard to Mountain lion 10.7 via snow leapeard. Now My itunes is not working properly nor I able to install google chrome successfully. Please help me in this occasion.
Also, I am not being able to upgrade Mac OS X 10.7 to 10.7.4 or letest for lion.
I am facing following messages when I open itunes ( I down loaded and install new for 10.7)
Process: iTunes [463]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.7 (10.7)
Build Info: iTunes-10702101~1
Code Type: X86-64 (Native)
Parent Process: launchd [273]
Date/Time: 2012-10-22 23:33:07.226 +0200
OS Version: Mac OS X 10.7 (11A390)
Report Version: 8
Interval Since Last Report: 4918 sec
Crashes Since Last Report: 2
Per-App Crashes Since Last Report: 2
Anonymous UUID: 3DE933E2-7A48-4840-91F4-7DC466ED9C26
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
@executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
Referenced from: /Applications/iTunes.app/Contents/MacOS/iTunes
Reason: unsafe use of @executable_path in /Applications/iTunes.app/Contents/MacOS/iTunes with restricted binary
Binary Images:
0x102a96000 - 0x103c36fff com.apple.iTunes (10.7 - 10.7) <0CC47E12-134F-A9E1-7E4F-3EAC797C3050> /Applications/iTunes.app/Contents/MacOS/iTunes
0x7fff62696000 - 0x7fff626cb1ff dyld (195 - ???) <71093406-21CF-3DBE-A001-802259ED5300> /usr/lib/dyld
Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f1
Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503131325336344350362D59352020
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503131325336344350362D59352020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.5)
Bluetooth: Version 2.5.0b13, 2 service, 12 devices, 2 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHY2160BH, 160.04 GB
Parallel ATA Device: MATSHITADVD-R UJ-867
USB Device: Built-in iSight, apple_vendor_id, 0x8501, 0xfd400000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52f, 0x1d100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8205, 0x1a100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x022a, 0x5d200000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
And Google chrome just keep loading the page for hours and nothing is appear on its browser. But safari and firefox working absolutly fine.
In addition, I have reboot computer as well but it never worked. Please help me in this occasion.
Eagerly waiting for your response on this issue.
Best Regards,You need to upgrade your copy of MS Office. You're using a version that is 8 years old (at least). You can buy Office 2011, which will work. You could also get a copy of Pages from the App Store, which is cheaper and will open Word files (though not perfectly). Or you could get a free Office clone, like OpenOffice or LibreOffice.
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Itunes will not open in my windows 8 laptop
Itunes will not open on my windows 8 computer..can someone please help?
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
iTunes will not open on my Windows 7 computer. I've uninstalled it and reinstalled it, but it still won't open. I'm trying to synch my iPad and iPhone, which I haven't done for awhile, but right now I'm having no luck. I'm sure there is a switch I need to turn on or off, but have no idea where to find it. Can someone help?
In the course of your troubleshooting to date, have you worked through the following document?
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues -
ITunes / iPhone not working properly after newest update...
iTunes is not working properly after the newest update... It dosen't see my iPhone, the program acts very sluggish, and has trouble loading the Store. Anyone have a solution or an explanation? I have tried the suggestions found in other threads ie. restart, re-download, charge phone, restart phone and so on. Nothing works. Everything was working fine until iTunes and the new ios were installed. After that it all went to crap. Thanks, Randy...
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Music/iTunes Match not working properly since update to iOS 7
Music/iTunes Match not working properly since update to iOS 7
Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your settings
You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
Here is a link to their contacts with most of the information below.
http://www.apple.com/contact/ -
Does anyone else have a problem in iTunes where they download a movie trailer and then they get a message saying iTunes is not working properly and it shuts off iTunes?
Hello Suzanne,
Thank you for providing the details of iTunes unexpectedly quitting. You have taken some really good troubleshooting steps already. I found an article with additional steps you can take to further isolate and troubleshoot an issue like the one you described:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M. -
My garage band will not work properly with new lion upgrade..HELP
My garage band will not work properly with new lion upgrade..HELP
I have tried to open old session i have done in garage band and many of the effects and instruments I have used will not show up. The system seems to have a bug.If the graphical user interface looks broken, that is quite often a problem of corrupted user preferences - have you tried to remove the preferences file, as described in the FAQ
http://www.bulletsandbones.com/GB/FAQPages/OddBallProbs.html
Here is again the short version:
Quit GarageBand, if it is running.
Open your User Library in the Finder. It is hidden in MacOS X Lion, so use the Finder's "Go" menu:
Finder > GO hold down the "Options" key, until the library appears in the menu, select it.
In the window that opens, open the folder "Preferences" and remove the file:com.apple.garageband.plist and com.apple.garageband.plist.lockfile
Then try again to run GarageBand and download the loops.
The preferences file stores all you user settings that you set using the "Preferences" panel in GarageBand, also the layout of the GarageBand window and the location of your recent projects. You will have to enter these settings again after removing the file.
Regards
Léonie -
hi, my itunes will not work. I get a message saying it is out of date. But I have uninstalled and reinstalled itunes and I get the same message?
When uninstalling iTunes on your windows computer, there is a specific way it must be done in order to completely uninstall all components of the software. Ensure you follow the article for your correct OS.
Did you do this when uninstalling??
Windows XP - http://support.apple.com/kb/HT1925.
Windows Vista or Windows 7 - http://support.apple.com/kb/HT1923. -
Flash player does not work properly on Windows 7 32 bits
Hello,
My flash player does not work properly on Windows 7 32 bits with Firfox and IE8 (lasts versions).
My Flash player version : 10.0.45.2, but I tried with version 9 too, with same problems.
I have tried to uninstall, reboot, reinstall several times, ... witch did not worked.
In fact, it works correctly on some sites, like youtube, but not on some others like :
http://www.dailymotion.com/ => black screen instead of videos, right click gives flash context menu
http://www.canalplus.fr/ => videos does not load, right click gives flash context menu
http://www.myspace.com/ => no audio player, right click gives flash context menu
some games in http://www.kongregate.com/ => black screen instead of games, right click gives flash context menu
I have no problem with shockwave in http://www.adobe.com/shockwave/welcome/
No problem too with flash player on http://www.adobe.com/software/flash/about/
But in the Global Privacy Settings panel (http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.htm l), I cannot change any settings :
I cannot check boxes,
My changes are not saved.
In most of flash animations, videos, ...,
when I click on parameters, I cannot do anything, even closing.
when I am in full screen mode, the message "press escape to exit...." does not disappear.
Last thing, all those problems was not there when I was on Windows XP, few weeks ago, and appear with my registered Windows 7 premium familly edition, with the same hardware configuration...
Thank you for your helpHi eidnolb
Thanks for your answer.
This is what I have :
Verify user permissions
I have an administrator account.
I tried (uninstall, install and run) with super-administrator account for same results
Install the most current version.
I am running the latest version (10.0.45.2)
Run the Clean Installer to Fix 3rd Party Flash Player Cleaners
I did not "clean" my computer.
Troubleshoot Pop-up blockers
I have no Pop-up or esle blocker software.
Ensure that Internet utilities do not block Flash Player
I tried (uninstall, install and run) without Avast.
I have windows 7 firewall. I do not know where I can allow ActiveX controls and Flash (SWF) content. I do not see anything relative to ActiveX an Flash in allowed program list.
Fix machine crashes when displaying Flash content
I have no freez or crash.
Using IE, Shockwave Flash Object is Enabled and vs 10.0.45.2
Using FF, I have SWF vs 10.0.45.2 and it is Enabled
I really do not understand !!
Thanks,
Ju' -
TS1292 My iTunes will not work at all I've had 7 different people try it and its still not working
My iTunes will not work at all I've had 7 different people try it and its still not working
Cconnect it to your computer with the latest version of iTunes installed.
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