ITunes won't allow me to access my previous purchases to download an older album.

iTunes originally had me download half an album twice and I didn't know that before I bought it. So they have finally fixed it and I want to get the fixed version by redownloading the album from my previous purchases. When I go to click on the purchases link in the iTunes store, it just brings up a white page with nothing on it. Clearly this is a huge issue. If there are anyways to trouble shoot please let me know.

Hello capital2,
Have you or are you able to restore the iPod via iTunes? If so, that would probably be your next step. If you are unable to restore it on your Mac, try it on another machine if at all possible.
[Restoring iPod to factory settings|http://support.apple.com/kb/HT1339]
B-rock

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HT204053 I started to set up my icloud account, and then changed my e-mail address. Now it won't allow me to access or change it. What can I do?

I started to set up my icloud account, and then changed my e-mail address. Now it won't allow me to access or change it. What can I do?

Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)

HT3728 My Time Capsule won't allow me to access my home network each day (intermittently) between about 1000-1800. My modem is working properly, and I can get on-line by hooking my computer straight to my modem, so I know it's the Time Capsule at fault. I

My Time Capsule won't allow me to access my home wireless network for several hours each day -- usually between 1000-1830 or so. My modem is working correctly and I can still get on-line by going straight from my computer (MacBook Pro) to the Ethernet port. It must be the Time Capsule -- any ideas?

Any ideas?
Wireless Interference
Might be caused by a cordless phone in the vicinity. To give you an example, my neighbor.....across the street...used to be able to literally crash my wireless network if he was in his front yard talking on his cordless phone.
I discovered this by accident one day after spending weeks trying figure out why my network would crash at random times.
Other possibilities include a wireless security/camera system near you
Still other things might be an amateur ham radio operator....which should not interfere....but again from experience, I know that this can occur.
Yet another possibility is another wireless network near you that is being turned on and off at random times. Some users power up their modem/router only when they want to do so and leave it off otherwise.
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Avoid metal surfaces near the Time Capsule and/or your computers
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Open AirPort Utility
Click on the Time Capsule
Click Edit
Click the Wireless tab
Click Wireless Options
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My ipod has 760 songs on it. I had to reload my computer that contained itunes. The new installation of itunes won't allow me to copy the songs into the library. What can I do?

My ipod has 760 songs on it. I had to reload my computer that contained itunes. The new installation of itunes won't allow me to copy the songs into the library. What can I do?

Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

Ven though i have a year student subscription with creative cloud when i try to open the programmes a window comes up for free trial or to buy the product. I was clicking the free trial option but i guess thats over now so it won't allow me to access the

Even though i have a year student subscription with creative cloud when i try to open the programmes a window comes up for free trial or to buy the product. I was clicking the free trial option but i guess thats over now so it won't allow me to access the programs. Any suggestions?

Hi natasachara,
Please refer to the details about the student plan below:
Creative Cloud Help | Creative Cloud for Students and Teachers / Common Questions
Regards,
Sheena

I'm signed in, I have my serial number, but the system won't allow me to access the server to download a replacement for my premiere eolements 10. What am I doing wrong?

I lost my hard drive and am replacing a lot orf software on the new one.software. Bah!
But Adobe premiere 10 won't allow me to access the server to download a replacemet.
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Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.
PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
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HT201209 We have a gift card for iTunes that was purchased in the United States and we live in Canada and iTunes won't allow us to redeem it. Is there any way we can exchange it?

We have a gift card for iTunes that was purchased in the United States and we live in Canada and iTunes won't allow us to redeem it. Is there any way we can exchange it?

Sorry, but as KP guessed, Apple will not exchange the card, and you are correct that you can't use a US iTunes card in Canada. You will need to give or sell it to someone in the US.
Regards.

ITunes won't allow me to manage music on my device

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It sounds as if you are trying to move it while attached to iTunes and move individual songs. In the Summary page of iTunes, do you have Manually Manage Music checked? If not, that is why you cannot move individual songs. If you change to manually manage music, it will give you a warning that it is going to delete all of the current music on the phone and only take what you manually move over there.

Hi all... My user ID is Keychain Access won't allow me to access my information in my Keychain. I can't seem to fix it. What do I need to do? I don't really know how to explain it but I can access all the other keychains just not my user account

Hi all...
My user ID is Keychain Access won't allow me to access my information in my Keychain. I can't seem to fix it. What do I need to do? I don't really know how to explain it but I can access all the other keychains just not my user account keychain. Can this be fixed?
Thanks!

That is correct... I know the Admin password but the password for my keychain is not correct and I can't seem to remember what the last password would have been. Any ideas how to reset it? Maybe delete and recreate? I know I may lose some info. Thanks!

I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!

I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!

BobbyTrumbull wrote:
I downloaded an audio book, it shows up in my library, but there's nothing there?
How does it show up in your library if it's not there?
What happens when you selec it and press Play?

ITunes won't allow me to purchase HD movie

I just bought an ipad 2 (which is compatible with HD movie right?) and i want to buy my sister's favorite movies "Tangled" and "Toy Story 3" in HD so i can transfer those to my iPhone and iPad.
but my monitor isn't HD monitor yet, and iTunes won't allow me to buy the HD movie anymore
it kinda strange because i've bought some HD movie before, but now it says:
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To buy or rent this in HD, your computer and display must both support HDCP"
is there a way for me to buy those movies in HD without having to buy a new HD monitor or purchase it on my iPad ? because my pc has faster connection speed than my iPad.
Message was edited by: Bluecy

seig wrote:
I've got the same problem, Win7 and AppleTV.
Would be great if someone from Apple could answer!
Apple does not provide support in these forums. Everyone who replies, with extremely rare exceptions, is just a fellow user.
There are several different possible issues presented in this thread, so it's difficult to provide any ideas or suggestions since I can't tell which of the "same problems" you actually have. I'd suggest you start a new discussion detailing your exact issue, setup, country, software versions, etc. and perhaps someone can offer such advice.
Regards.

ITunes won't allow me to play a certain song

My iTunes won't allow me to play Paradise by Coldplay but allows me to play other songs. They told me to put my Apple I.D in and they recognized it but then it played another song. Help?

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Highlight the movie in itunes, go to menu ADVANCED and select "Create iPod or iPhone version".

ITunes won't allow me to download anything. I get unknown error code 5002

ITunes won't allow me to download anything. I get unknown error code 5002... what do I do?
I am entirely updated.
I have rebooted.
I have exhausted this support website....
help.

I quote:
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.

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I've tried rebooting the pc and device.
pls advise.

I have the same problem
it wont ene get past preparing to sync
then comes up with failed to sync as another cync client is running. i have no other applications syncing with the phone.
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My iTunes won't allow me to manually transfer my songs to my ipod

my iTunes won't allow me to manually transfer my songs to my ipod.
When I sync my music , it won't copy all of my songs. When I un-sync
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I have a similar problem. After downloading a album from ITunes, i can not import to my gen 5 ipod. I get the message update your ipod but the update button is inactive and states ipod is upto date. What is going on?

ITunes won't allow me to access my previous purchases to download an older album.

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