Itunes won't connect to internet or update, NO ERROR MESSAGE!
So when I plug in my iPod touch 5th gen and go to store, it doesn't do anything! It just says "Accessing iTunes store..." and that's it. When I try to update or back up my iPod it says the update server is unavailable try again later and the back up gets stuck at Step 2. I tried all the anti virus stuff, firewall stuff, reset my winsock, release/refreshed my internet.
using windows 7 x64 bit Pro
Hi there,
I sounds like you have already tried a few steps, but I would still recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
-Griff W.
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When requesting help, you should always include the make/model of the computer and/or monitor. This information is necessary for us to review the specifications of them.
I believe that this is a problem for your ISP. Their Customer Service should be able to help you. There may be some settings that can be changed to solve the problem. They would know what the settings should be. I don't believe that it is a hardware problem.
Please click "Accept as Solution" if your problem is solved.
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Here is the diagnostic output:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Computer Corporation OptiPlex GX260
iTunes 7.0.0.70
Current user is an administrator.
Network Adapter Information
Adapter Name: {E23A047C-B557-4054-8C2A-D14780E3FD9E}
Description: Intel(R) PRO/1000 MT Network Connection - Packet Scheduler Miniport
IP Address: 136.224.244.63
Subnet Mask: 255.255.254.0
Default Gateway: 136.224.244.1
DHCP Enabled: Yes
DHCP Server: 136.224.255.22
Lease Obtained: Tue Sep 12 18:31:33 2006
Lease Expires: Wed Sep 13 02:31:33 2006
DNS Servers: 136.224.32.21
136.224.32.22
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 136.224.141.130:8080
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
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open up the internet options
clear all cookies temp internet files etc
click on security tab
click on each internet zone and click default to each one
click the advance tab and click restore advanced settings
click ok
try again
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Gigabyte Technology Co., Ltd. To be filled by O.E.M.
iTunes 11.1.1.11
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FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002EB6500D7224F8
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The current local date and time is 2013-11-25 20:57:08.
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WebKit accelerated compositing is enabled.
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Video Display Information
NVIDIA, NVIDIA GeForce GTS 250
NVIDIA, NVIDIA GeForce GT 520
NVIDIA, NVIDIA GeForce GTX 680
**** External Plug-ins Information ****
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iPodService 11.1.1.11 (x64) is currently running.
iTunesHelper 11.1.1.11 is currently running.
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**** Network Connectivity Tests ****
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