Itunes won't connect to Music Store.

FYI - Possible solution to Can't connect to network.
I had this problem and I uninstalled itunes and had an old copy laying around and I reinstalled the older version and then did the 'msconfig fix' (disable all services and then add a service one by one. It worked and I could connect to music store. Connected to the latest itunes version 6.0.something or other and I can now connect to music and Apple can now suck every loose penny I have.
p3.2ghz 512mb ram Windows XP Pro Never fast enough

This relates to an ongoing problem that Apple seems to be ignoring. I have been unable to make purchases for over a week now.

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ITunes Can't Connect to Music Store or Update Server

Hi.
Something is wrong with my internet settings and I don't know what it is. Certain programs are having trouble connecting to external sites, for example:
-iTunes won't connect to update server
-iTunes won't connect to music store
-Software Update can't connect to update server
-Gmail Notifier can't connect to mail server
I just got a new iPhone and can't configure the bloody thing - can someone please help me out?

Does any other PC/Mac experience this same issue?
If not then we at least know the issue is isolated to 1 machine having a particular issue.
But if it happens on Iphone and other machines then yes there is a network issue.
One simple thing you could do. Connect your PC directly into the cable modem see if services come back. If they do then something within the router is not working correctly.
At which point consult your router manufacture. Or even power cycle router for 5 min aka disconnect power, reconnect, reconnect to modem. And test connections again.

ERROR MESSAGE 401 - ITUNES COULD NOT CONNECT TO MUSIC STORE

I've rencently tried to download some tunes from the Music store but keep getting this error message:
"ITUNES COULD NOT CONNECT TO THE MUSIC STORE - AN UNKNOWN ERROR OCCURED (401)"
"MAKE SURE YOUR NETWORK CONNECTION IS ACTIVE & TRY AGAIN"
This message happened before I downloaded the latest version ofITunes & is still happening after the download!
I've checked all possible settings & everything is fine
What is going on????
DELL Windows XP
DELL Windows XP
DELL Windows XP

Problems connecting to the iTunes Music Store usually stem from issues with the Windows firewall, a privacy filter (such as Mcafee) or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. Your ISP (or your network administrators if you're on a company network) may have also changed something that is now blocking access.
Hope this helps.

ITunes could not connect to Music Store

Okay here's my problem: When I downloaded the newest version of iTunes, it wouldn't open after the download was complete. So I went into the discussion about iTunes not opening and found this msconfig thing that you could do in order to make your computer start up differently. It told me to go to Start, click on Run. Then type in msconfig and hit enter. And after that I needed to change the startup selection to 'selective startup' and deselect 'load startup items'. Then I was supposed to go to the Startup tab and select only qttask and iTunesHelper. Next it told me to go to the Services tab and make sure that 'Hide all Microsoft Services' was selected. And Disable All. Then it told me to select iPodService. Then click okay and restart my computer. Now after I did all of this, iTunes opened. But when I tried to play my purchased music it gave me a message that said 'This computer is not authorized to play '_' (it said the name of the song here). Would you like to authorize it?'. And below there it had a space for me to type in my password, but my Apple ID was already typed in for me. So I did it correctly and typed in my password and clicked on Authorize....then I got an error message that said 'iTunes could not connect to the Music Store. The network connection was refused'. I just figured that I typed in my password wrong and clicked on the purchased song again but this time I clicked on forgot password, but then got the same error message. It's been a difficult for the past few weeks not being able to listen to my favorite music. Could someone please help me, I have no idea what I'm supposed to do now. I tried calling Apple Support, but since you are only able to use it for 90 days, they wouldn't help me. PLEASE HELP ME!!!!

Hi, I get the same error when I try to connect to Music Store or even get the songs info from my original Cd's, like song info and album art, it shows:
iTunes could not connect to the Music Store. The network connection was refused.
Make sure your network settings are correct and your network connection is active, then try again.
I did try everything, I checked the windows firewall, the antivirus program's firewall, the LAN's router configuration and in all of them Itunes and all the Ipod related programs have permission but it still can not connect to the music store. Is there any way to solve this?
Thank you
Pentium 4 Windows XP
Pentium 4 Windows XP

TS1717 Itunes won't connect to the store

Since like the middle of december I can't get my itunes browser to connect to the store. Any Ideas?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than Network connectivity tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

ITunes could not connect to Music Store. The network connection was reset.

For 3 days now i've been unable to connect to iTunes music store, every time with the same error message (above). Yes I'm connected to the internet, no I do not have this problem with any other software/site.
I miss my music ;(
- Thank You,
- reknit

Ok, this is an update and then I'm going off to bed, so if anyone has any bright ideas I will see them first thing.
I now wonder if limewire may be the problem, even though it is 'listening' currently on port 33782 which is nowhere near to iTunes or anything else for OS X. Why? Because up until today, I could only connect to limewire during the daytime - evenings and weekends it wouldn't connect and discussion forums suggest that tiscali (my ISP) is one of the worst offenders for blocking UDP traffic at peak times and may be specifically targeting limewire. Today, when I have had the problem with iTunes Music Store, I have been able to connect to limewire all day and all evening, no problems.
However the problem with this theory is that when I could connect previously to limewire only during the day, I could still connect to the Music Store as well at the same time. So it may be irrelevant.
I have checked everything else from the article - the discussion boards, keychain access, firewall, it all checks out. So if anyone has any ideas about this, I'd be very happy.
iMac G5 17" 1.5Gb RAM Mac OS X (10.4.9)

ITunes can't connect to Music Store - error 502

Since updating to iTunes version 7.1.1, I haven't been able to connect to the Music store at all. I've sent messages to Apple twice stating my problem, but I haven't gotten a response at all. My connection, of course, is fine, but I can't connect. The message I get is "iTunes cannot connect to the Music Store. An unknown error occurred (error 502). Please check to make sure your network connection is working and try again."
Anybody have any answers?

You may want to consider performing the following to be sure no software is conflicting with iTunes:
1.) Disable all anti-virus software you may have running
2.) Disable all firewall software you may have running
3.) Disable all web acceleration software you may have running
4.) If you are connected to the internet via an internet router, please disconnect it and connect directly via your broadband modem
This article may help you out as well:
http://www.info.apple.com/kbnum/n300870
=)

My ITunes won't connect to themusic store anymore!! Please help me!

When I try to connect to the music store I keep getting this message that I says that it can't connect and that I should check ny network connections and try again. I am using ITunes 4 with Windows XP Home Edition, Service Pack 2. I have tried Everything I could think of the Firewalls, the software it self and uninstalled and installed it again. Nothing works.
One day it was working fine then the next, it stops working. I even downloaded a newer version to see if the would some how fix it. But that didnt worj either. If I click on the option to check for updates that work on the ITunes, but not the music store.
Please help, anyone!! I am at the end of my rope!!!

Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again.

ITunes can't connect to Music Store

Ever since upgrading to latest version of iTunes, I've been unable to connect to the Music Store. The message reads "iTunes could not connect to the Music Store. The network connection was refused. Make sure your network settings are correct and your network connection is active, then try again." I can connect to the Internet and have downloaded files from other sites, so the network connection is active. (However, I was not able to download Shockwave from a game site, nor could I use eMusic. Could downloading this latest version of iTunes created a problem affecting these also?) I even removed my virus scan (AVG) and tried to connect to the iTunes Music Store again, but that still did not work. I removed QuickTime and reinstalled it alone, that did not work. I have not removed iTunes and reinstalled it - will I lose my library if I do? It is not backed up because I have videos there and do not have a DVD burner yet. My computer has 42.9GB capacity and 34.6GB free space. Please help!
Gateway Performance 733. Windows 2000.

Cannot Log on to Music Store
Posted: Mar 6, 2006 9:48 AM Reply Email
I posted this one. looks similiar to your problem. please let me know if you find a solution
I consistantly get an error message when logged into my user profile on my dads computer. He gave me administrative rights and still the same problem. We can log on to Itunes music store through his profile with no issues.
The error message reads;
Itunes could not connect to the Music Store. The network
connection was refused.
Make sure your network settings are correct AND your network
connection is active, then try again.
HP Pavilion Desktop PC a1240n Windows XP

Itunes won't connect to the store

I've re-installed iTunes but still won't connect. Check the firewall and things seem OK.

I had that happen to me more than once.
Try this: Go to Internet Explorer. Click on Tools then Internet Options. Click the Connections tab and then LAN Settings. Uncheck the Use Proxy Server for your LAN.
If that is the glitch you should then be able to go to the iTunes store.
Sometimes if you can't get to the iTunes store, trying a little bit later is successful.
Good luck.

My iTunes won't connect to the store or sync my iPod. What's wrong?!?!

It says it's syncing the iPod Touch, but it takes a really long time, and after a while, iTunes "stopped responding." I can view my iTunes account, but that's it. It says it's connecting to the store, but the loading bar starts around half-way and after a while it'll act like it finished loading, but the window is blank. HELP!!

Hi,
It may have something to do with your Security Software
Troubleshooting security software issues
Also, See Here for iTunes Store Connection Issues
http://www.apple.com/support/itunes/troubleshooting/

After the last update my iTunes won't connect to the store

I'm not sure what happened but after my iTunes updated to version 10.5 I can't connect to the store. I called in once and the person had me uninstall itunes and a few other things and then reinstall and it worked for a day and then iTunes updated again for some reason and once again I can't connect to the store. Any suggestions?

Hey, I had the same problem with the itunes not connecting to the store thing, I recommend checking your firewall and stuff make sure itunes (or safari) is not blocked, if everything is ok with that (apple apps not blocked), Uninstall Itunes, safari, quicktime icloud and whatever apple app you have on your computer. and get an earlier version.... the problem in some cases? Apple Application Support on itunes 10/quicktime 7 and later, a flaw that apple has to work on I recommend downloading a earlier version of itunes

ITunes won't connect to the store, home sharing, or Cloud.

I just got an iPhone, and since I've had a touch before, I know how to use iTunes. Didn't have it on this computer, so I downloaded it, set it up, etc. Now I'm trying to sign into the iTunes store and it insists I have no internet connection. Uh, obviously I do because my browser is working fine, and I just downloaded the program itself. Specifically, it says "iTunes could not connect to the iTunes store. An unknown error ocurred. (-3212) Make sure your internet connection is active and try again."
Is there something I'm doing wrong? Did I download a wrong version? I'm using Windows 8, I'm running Adblock and Norton, and I have a few games on here. I'm pretty good with computers, but this is stumping me, and everything I've tried isn't working.

maybe its norton/adblock...just guessing

ITunes could not connect to music store. An Unknown error has occurred.

I get the above message when I try to log into the ITune store. The error code that I get is -9813. My password is current and my account is current and I followed all of the other suggestions such as:
1. Resetting the date and clock on the computer.
2. I replaced the mother board battery so I won't be affected by the above problem.
3. Unplug the modem and the router then start the computer back up to make sure that there are no problems with these two items.
4. I am running the latest version of iTunes 6.0.5
5. I can log in from another MAC (power book) using my account so it isn't the ISP blocking me from phobos.apple.com
So far this has been happening for a few days and is very frustrating. Any ideas will be appreciated. I will also check with the Genius bar at the local apple store to see if they have any ideas.
G5 Mac OS X (10.4.7)

No follow up

Itunes won't connect to store, network connection timed out

hey
its been a while now and its really starting to annoy me. my itunes won't connect to the store anymore and its been so long i can't remember what made it happen, i get an error message coming up saying network connection timed out ... no error codes appear.
i am on vista using windows firewall any help would be great
thanks
ps ran the diagnostics thing and ...
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
DIXONSXP F71IX1
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2CD15BEB3A65D713
Current user is not an administrator.
The current local date and time is 2009-05-11 22:55:05.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {07364232-E167-4026-91DE-D8CFCE06A923}
Description: 802.11g Mini Card Wireless Adapter
IP Address: 192.168.1.67
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon May 11 21:59:06 2009
Lease Expires: Tue May 12 21:59:06 2009
DNS Servers: 192.168.1.254
192.168.1.254
Adapter Name: {FE8AEE52-0E28-4AF6-BF42-DA227457820E}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-03-12 22:50:42.
Message was edited by: hurley_aiden

Hi,
What security software is running on the PC? The security software could be causing the issue, try to reconfigure or temporarily disable it.
You can also try flushing the DNS as shown here: http://support.apple.com/kb/HT1527
This article: http://support.apple.com/kb/TS1368 provides more troubleshooting tips.
-Jason

Itunes won't connect to Music Store.

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