Itunes won't connect to store, or stream music after 10.5 update

I downloaded and ran the Itunes 10.5 executable to update to the latest version
When I start Itunes I get an error message that Itunes could not connect to the ITunes Store. The network connection timed out.
I ran the diagnostics, and a secure link to the store failed, though the internet connection was verified. When I tried to open the help file, it said that Itunes Help is unavailable because your computer isn't connect to the internet.
Edit: Itunes will no longer play any music streams

I am having a similar problem. I have two alienware laptops. One is brand new and the other is a few years old. The old one has been updated to windows 7 32 and the new iTunes works fine with it. The new one is the 64 bit and iTunes store and safari no longer work on it. When I try to acces the iTunes store it goes into turbo (overclock) mode and after a minute just displays a white page for iTunes store. When I ran diagnostics it says everything is working properly. Safari does the same thing. Turbo and a white page. I have been trying to fix this all day with out any success. I even completely restored the computer to see if that would help. I hope someone can figure this out before I have a melt down

Similar Messages

Itunes won't connect to store, network connection timed out

hey
its been a while now and its really starting to annoy me. my itunes won't connect to the store anymore and its been so long i can't remember what made it happen, i get an error message coming up saying network connection timed out ... no error codes appear.
i am on vista using windows firewall any help would be great
thanks
ps ran the diagnostics thing and ...
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
DIXONSXP F71IX1
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2CD15BEB3A65D713
Current user is not an administrator.
The current local date and time is 2009-05-11 22:55:05.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {07364232-E167-4026-91DE-D8CFCE06A923}
Description: 802.11g Mini Card Wireless Adapter
IP Address: 192.168.1.67
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon May 11 21:59:06 2009
Lease Expires: Tue May 12 21:59:06 2009
DNS Servers: 192.168.1.254
192.168.1.254
Adapter Name: {FE8AEE52-0E28-4AF6-BF42-DA227457820E}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-03-12 22:50:42.
Message was edited by: hurley_aiden

Hi,
What security software is running on the PC? The security software could be causing the issue, try to reconfigure or temporarily disable it.
You can also try flushing the DNS as shown here: http://support.apple.com/kb/HT1527
This article: http://support.apple.com/kb/TS1368 provides more troubleshooting tips.
-Jason

IOS 8.2 , iPhone 6 plus , iTunes won't connect to store

since updating my phone iTunes no longer accepts my account or password giving me can't connect to store error message.
WOrked before , worked to sign in to here but won't on the phone.

As provided else where Store is currently unavailable probably since it is the middle of the night on West Coast when Apple would do maintenance
it is nothing to do with iOS 8 or any other iPhone issues
The servers are not available regardless of the method used to access Mac Windows PC etc etc

Itunes won't connect to store on itunes

My Itunes takes forever to load on my compu ter with Windows 8. My library will load eventually but it won't connect to the store. I have unistalled and re-insltalled new version of Itunes several times. Any suggestions?

drop your security software and windows firewall. open itunes in safe mode under a new user
Peace, Clyde

ITunes won't connect to store Macbook 2, 1

I have a late 2007 Macbook 2,1 that won't connect to the iTunes store or the App Store through wifi. It will work fine if it is connect with the ethernet cable. I've tried this on many different wifi networks and it has the same problem. I'm running Mac OSX 10.7.5 and iTune 11.0.2. It actually has never worked on previous versions of iTunes as well. Anyone know how to fix this?

Ok, I figured it out. It was a problem with my proxy settings. Go to System Preferences> Network> Click on Advanced. Then click on the proxies tab. Then make sure only Automatic Proxy Configuration is checked.
That's how I was able to fix the problem.

Windows 7 and iTunes 9 - problem connecting to Airtunes to stream music

I have a new laptop with Windows 7 and iTunes 9. iTunes recognizes my Airport Express (AE green light lit, and shows up in lower right of iTunes when choosing which speakers to play), but I cannot connect - just hangs on "Connecting to User's Wireless Music Airport Express" (name of the Airport Express network added to my existing Wireless network). No error message. Thus, unable to listen to my music through my hi-fi stereo. It's killing me!
Tried a few things: disabling firewall, unplugging, resetting AND reconfiguring the AE, no luck.
Anyone else having this problem? Any suggestions? Thanks

Figured it out - just needed to add iTunes to 'trusted applications' in Kaspersky Antivirus/Firewall..
Simply launch Kaspersky > Settings > Threats and exclusions > Exclusions Settings > Trusted applications > Add > "C:\Program Files\iTunes\iTunes.exe > select all exclusions > OK.
Also added Airfoil and now able to stream Pandora through my stereo!

ITunes won't connect to store on Win7 64bit and iTunes 10.6.7.1 but connects fine on iPhone 4

Hi,
I am unable to connect to the store on iTunes 10.6.7.1 on Win7 64 bit. From my iPhone I can connect to the store. Any thoughts?

Could you walk us through what happens (when you attempt to connect to the store on the PC) in some more detail, please?

Updated to iTunes - won't connect to Store - tried everything!

I've been through all KB items, tested everything suggested. Here is text of diagnostics:
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-50).
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-02-14 15:09:39.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

ITunes won't connect to store in Windows 7

When I try to get to the store, I get a message that reads:
Make sure your network connection is active and try again.
I made sure that I ran this as administrator and it still does it.
I don't know if this helps, but I can't get into other online games I have as well. This is a new laptop with Windows 7. I turned off the firewall for testing and I still can't connect to anything.
I read that iTunes goes through Internet Explorer to connect and to make sure that we aren't using a Proxy Server. I did this and we are set to automatically detect settings. It still didn't connect.
It was then that I found out that other online games aren't connecting that I have. I'm not sure what to do and would appreciate anything.

This is the exact same thing that I am having an issue with. Checked all my settings and preferences. I am logged in as the Admin. I have been searching and searching for a solution. I dont have this issue on any other computer so I am sure it is related to Windows 7.
Grrrr.....

Itunes won't connect to store

I can't connect to the itunes store with my Itunes.
Running Window 7.
made sure Itunes account and bill pay was current.
I can't update ipod touch.
Ran the diagnostics and everything passed.
When connected WiFi with ipod i can access the store.

Can't connect to the iTunes Store

ITunes won't connect to store so I can look at my purchased history using my iPad.

I have a iPad and I'm trying to view my purchased history for iTunes but it keeps telling me that it can't connect to the store. I just got charged $32 and they didn't send me an email so I have know idea what I got charged for. Is anyone else having problems connecting to iTunes to view their purchased history using the ipad? And is there something I can do to fix it?

Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recovery mode use one of these program
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My iTunes won't connect to the iTunes store why?

My iTunes won't connect to the iTunes store why?

Hey, I had the same problem with the itunes not connecting to the store thing, I recommend checking your firewall and stuff make sure itunes (or safari) is not blocked, if everything is ok with that (apple apps not blocked), Uninstall Itunes, safari, quicktime icloud and whatever apple app you have on your computer. and get an earlier version.... the problem in some cases? Apple Application Support on itunes 10/quicktime 7 and later, a flaw that apple has to work on I recommend downloading a earlier version of itunes

After installing Norton Antivirus to my PC, iTunes won't connect

A few months ago, after getting a nasty virus, I had Norton Antivirus installed on my PC. Since then, my iTunes won't connect to the store. This wasn't a huge deal until I got an iPhone, now it's a constant issue. Has anyone had a similar issue or know what in the world to turn off/on to make it work again?

What iPad117 is describing is recovery mode. this will need a restore in itunes to be able to use the device again, clearing all data. If you want to avoid this, try this first: Try a different usb port. A lot of ports are not compatable with some iPads. One in the back of the computer is usually best. Also try a different cable, and make sure itunes is up to date.

Itunes won't connect to the internet...HELP!

itunes won't connect to the internet everytime i try to accsess the itunes store it says there a connection error and that i need to check my connection. I know i am connected to the internet on SPRINT BROADBAND. What can i do?

I am having the same problem. Upgraded from 8.0.1 to 8.0.2 Everything worked fine before the upgrade. Since the upgrade I can connect to the internet but Itunes will not connect to the itunes store. Network is fine. There is no problem with my firewall. The problem is with upgrade to 8.0.2. I did a system restore to yesterday and itunes is back to 8.0.1 and is running fine. I tried the update again and back to the same old problem. Spent about 6 hours searching for the answer but I have found nothing. If I restore itunes back to 8.0.1 it works and connects to the itunes store. If I upgrade to 8.0.2 itunes will not connect to the itunes store.

ITunes can't connect to store

I recently moved all my files (using Migration Assistant) from one computer to another. I then sold the first computer after erasing all data from it. My iTunes data didn't migrate for some reason. iTunes just opened as a new, empty app. on the new computer.   But, fortunately I had all the audio files backed up on an ext. HD. So I just dragged and dropped them on the new iTunes.    Every thing is appearing and playing fine, except any songs previously purchased from the iTunes store. They present a message saying "this computer is not authorized to play—title of the song—" and inviting me to fill in my Apple ID password and authorize it.
When I fill in the requested info and try to authorize it a prompt tells me iTunes cannot connect to the store and I should check my internet connection.   My internet connection is fine.
When I tried (as suggested by one of the iTunes support articles) to deauthorize then authorize the computer, same "check my internet connection" prompt.
I tried to update to the latest version of iTunes (I'm currently running iTunes 4, don't know what I was running on my previous computer) which I downloaded.   it tells me it only runs on Mac OS 10.5.
So ho I have to upgrade my iTunes software and my Mac OS in order to solve this problem? Is my Mac OS (10.4.11) the reason why my iTunes won't connect to the store?
Any suggestions would be greatly appreciated.
Thanks,
John

When you reach 5 authorizations, you can deauthorize all and then authorize only the computers you have.
Authorization FAQ: http://www.apple.com/support/itunes/store/authorization/
About iTunes Store Authorization and Deauthorization: http://support.apple.com/kb/HT1420

Itunes won't connect to store, or stream music after 10.5 update

Similar Messages

Maybe you are looking for