Itunes won't connect to the internet...HELP!
itunes won't connect to the internet everytime i try to accsess the itunes store it says there a connection error and that i need to check my connection. I know i am connected to the internet on SPRINT BROADBAND. What can i do?
I am having the same problem. Upgraded from 8.0.1 to 8.0.2 Everything worked fine before the upgrade. Since the upgrade I can connect to the internet but Itunes will not connect to the itunes store. Network is fine. There is no problem with my firewall. The problem is with upgrade to 8.0.2. I did a system restore to yesterday and itunes is back to 8.0.1 and is running fine. I tried the update again and back to the same old problem. Spent about 6 hours searching for the answer but I have found nothing. If I restore itunes back to 8.0.1 it works and connects to the itunes store. If I upgrade to 8.0.2 itunes will not connect to the itunes store.
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My iTunes won't Connect to the Internet
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Safari for windows and itunes won't connect to the internet
Hi all,
I tried to connect to the itunes store this morning and it does't work. I can't tell you the last time I actually used the itunes store. Months ago at least. I'm not getting an error message or anything. The bar gets less than half way accross then just stops.
Second problem. After finally getting fed up with internet explorer I decided to change my browser to Safari (for windows). It insalled fine and opens ok. But it just won't load any web pages. Again, no error messages or anything. The bar gets part way accross then just stops.
I have tried all of the tips on the apple website and I've also tried all the tips in the forums that have worked for everyone else but not me.
I've added Safari and checked that itunes is allowed in my firewall. Even tried turning my firewall off.
I've checked that I'm not connecting through a proxy server.
I've tried resetting the host file.
All of the software on my computer is up to date.
I've tried flushing the DNS settings.
I've run diagnostics in itunes. (All ok)
My internet explorer runs ok so there is no problem with my internet connection.
I've tried just about everything I can think of and nothing works so any suggestions would be greatly appreciated.
Many thanks,
EmmaI'm also having this problem for about 3 months now. Tried contacting twice with Apple Support and after a few tips, they just stopped responding. Tried uninstalling the entire Apple Suite (QuickTime, iTunes, Safari, Bonjour, etc.) and still didn't work. APPLE, PLEASE HELP US HERE!
I also ran a diagnostic and found a problem to connect to the Store (sorry for the diagnostic in portuguese... system language):
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Suporte para Aplicativos Apple 2.0.1
Biblioteca do Atualizador do iPod 10.0d2
Driver de CD 2.2.0.1
DLL do Driver de CD 2.1.1.1
Dispositivo Móvel Apple 3.4.1.2
Driver do Dispositivo Móvel da Apple 1.57.0.0
Bonjour 3.0.0.2 (333.2)
SDK da Gracenote 1.9.1.485
MusicID da Gracenote 1.9.1.102
Envio da Gracenote 1.9.1.133
DSP da Gracenote 1.9.1.43
Número de Série do iTunes 0037B1A011C6CE18
O usuário atual não é um administrador.
A data e a hora do local atual é 2011-09-30 20:45:13.
O iTunes não está sendo executado no modo de segurança.
A composição acelerada do WebKit está ativada.
HDCP não é compatível.
Core Media é compatível.
Informações da Exibição de Vídeo
NVIDIA, NVIDIA GeForce 9500 GT
**** Informações de Plug-ins Externos ****
Não há nenhum plug-in externo instalado.
iPodService 10.4.1.10 (x64) está atualmente sendo executado.
iTunesHelper 10.4.1.10 está atualmente sendo executado.
Dispositivo Celular da Apple service 3.3.0.0 está atualmente sendo executado.
**** Testes de Conectividade de Rede ****
Informações do Adaptador de Rede
Nome do Adaptador: {E14933F0-7331-4D75-B02E-82060957F06F}
Descrição: Dispositivo Bluetooth (Rede Pessoal)
Endereço IP: 0.0.0.0
Máscara da Sub-rede: 0.0.0.0
Gateway Padrão: 0.0.0.0
DHCP Ativado: Sim
Servidor DHCP:
Cessão Obtida: Wed Dec 31 22:00:00 1969
A Cessão Expira: Wed Dec 31 22:00:00 1969
Servidores DNS:
Nome do Adaptador: {62B0A88D-17A9-44AD-8D74-E75F1C8B9747}
Descrição: Anchorfree HSS Adapter
Endereço IP: 0.0.0.0
Máscara da Sub-rede: 0.0.0.0
Gateway Padrão: 0.0.0.0
DHCP Ativado: Sim
Servidor DHCP:
Cessão Obtida: Wed Dec 31 22:00:00 1969
A Cessão Expira: Wed Dec 31 22:00:00 1969
Servidores DNS:
Nome do Adaptador: {CC860C72-3DAF-4110-8A19-0B89F71EF4B6}
Descrição:
Endereço IP: 0.0.0.0
Máscara da Sub-rede: 0.0.0.0
Gateway Padrão: 0.0.0.0
DHCP Ativado: Sim
Servidor DHCP:
Cessão Obtida: Wed Dec 31 22:00:00 1969
A Cessão Expira: Wed Dec 31 22:00:00 1969
Servidores DNS:
Nome do Adaptador: {A62C927C-DBA9-4230-81A2-CCB3501C2622}
Descrição: Realtek PCIe GBE Family Controller
Endereço IP: 192.168.0.137
Máscara da Sub-rede: 255.255.255.0
Gateway Padrão: 192.168.0.1
DHCP Ativado: Sim
Servidor DHCP: 192.168.0.1
Cessão Obtida: Fri Sep 30 20:19:45 2011
A Cessão Expira: Fri Oct 07 20:19:45 2011
Servidores DNS: 8.8.8.8
8.8.4.4
Nome do Adaptador: {3F9E0C26-11A0-4099-ACED-BD314B167697}
Descrição: VirtualBox Host-Only Ethernet Adapter
Endereço IP: 192.168.56.1
Máscara da Sub-rede: 255.255.255.0
Gateway Padrão: 0.0.0.0
DHCP Ativado: Não
Servidor DHCP:
Cessão Obtida: Wed Dec 31 22:00:00 1969
A Cessão Expira: Wed Dec 31 22:00:00 1969
Servidores DNS:
Conexão Ativa: Conexão de rede local
Conectado: Sim
On-line: Sim
Usando Modem: Não
Usando LAN: Sim
Usando Proxy: Não
Suporte para SSL 3.0: Ativado
Suporte para TLS 1.0: Ativado
Informações do Firewall
O Firewall do Windows está ativo.
O iTunes NÃO está habilitado no Firewall do Windows.
A tentativa de conexão ao site da Apple foi bem-sucedida.
A tentativa de conexão para navegar pela iTunes Store foi bem-sucedida.
A tentativa de conexão para comprar na iTunes Store foi bem-sucedida.
A tentativa de conexão com o servidor de ativação do iPhone foi bem-sucedida.
A tentativa de conexão com o servidor de atualização de firmware foi mal-sucedida.
Esgotou-se o tempo de conexão de rede.
A tentativa de conexão com o servidor da Gracenote foi bem-sucedida.
O último acesso bem-sucedido à iTunes Store foi 2011-09-30 20:41:29.
Apple, once again I ask you to help us on this one. In the next holliday I'll nuy a tablet and a phone to my mother and I'm considering getting an Android. I have a lot of apps in my library now, but I'll not format my PC just to get iTunes and Safari working. Sorry, but if it doesn't work or we don't receive any response, I'll ditch Apple products for good. -
ITunes won't connect to the internet
I currently got Comcast working at my house, and when I went to restore my iPod shuffle, it said I couldn't connect. I ran the iTunes diagnostics and it alerted me that "Secure Link to iTunes Store failed".
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
Gigabyte Technology Co., Ltd. EP45-DS3L
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 6C691AFD7D9F5DA6
Current user is an administrator.
The current local date and time is 2011-01-07 13:29:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4800 Series
NVIDIA, NVIDIA GeForce 7350 LE (Microsoft Corporation - WDDM)
NVIDIA, NVIDIA GeForce FX 5200
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: d3352c85e73d86518635325cb6e79dc3
iPodService 10.1.1.4 (x64) is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {77DDD6D5-06AD-4EBE-951C-73B755AC243D}
Description: TRENDnet TEW-421PC/TEW-423PI 802.11g Wireless Cardbus/PCI Adapter
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Jan 07 13:23:13 2011
Lease Expires: Sat Jan 08 13:23:13 2011
DNS Servers: 68.87.69.150
68.87.85.102
Adapter Name: {EB5FF676-E10F-440D-85D0-5455A54F168B}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: actsvr.comcastonline.com:8100
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (-50).
Last successful store access was 2011-01-04 15:03:05.
Help please?Nevermind, solved myself.
-
TS1717 My iTunes won't connect to the internet.
It is not a proxy issue. I can't download podcasts or go to the store. Everything else works and I can still connect to the web on any browser. Any ideas?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Installed iTunes 10.5 but after I restarted my computer it won't connect to the Internet. All other computers in the house connect to Internet just fine. Help!! I Did all the regular modem diagnostics but that computer won't connect and it's a hard wire connection, not wireless (too far from the wireless signal). Is anyone else having this problem?
Hello, might try this...
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.5, 10.6, 10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x/10.8.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
IFor 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
(There may be better or faster DNS numbers in your area, but these should be a good test).
Click OK. -
Itunes 8 won't connect to the internet. Connection is live
I recently upgraded to version 8 and now it won't connect to the internet. I ran diagnostics and my connection is ok but itunes won't connect. It says that the connection timed out but it pops that message up instantly so it doesn't even have a chance to connect or time out. Any help? I don't want to have to lose all my settings by uninstalling if I don't have to.
The #1 cluprit for no iTunes store connection after an upgrade is Norton.
Even though iTunes shows as being allowed in Norton, it really isn't for reasons we do not know. You have to go into Norton settings, take iTunes out, and put it back in the list. Also iTunes Helper. There are hundreds of posts about this in the itunes store forums.
Here are Norton directions
http://service1.symantec.com/SUPPORT/nip.nsf/0/7fb6e478e2a1abf78825708b00558625? OpenDocument&seg=hm&lg=en&ct=us -
Help! MacBook won't connect to the Internet on my network. Never had an issue on other networks, other devices work fine, i.e. iPhone/iPad. Says it's connected. Plugged in Ethernet and tried other browser. Called ISP and all good on their end.
You can't change it - just try aagain.
https://discussions.apple.com/index.jspa
Where you find these options:
Notebooks
MacBook Pro
MacBook Air
iBook
MacBook
PowerBook -
I have just bought a Humax 7500T PVR and a Humax W-Lan dongle to connect to my Airport Extreme.
I have put the mac address into the AE. The installation screen on my TV is picking up the network name but once appied it won't connect to the internet.
I've a few other things connected to the AE such as computers, ipad, itouch, etc, and have never had a problem connecting these once I've entered the mac address into the AE. Can anyone help me with this please?have you made sure that the network setting in the system preferences is set up to use dhcp? if not i would try changing it so that it shows that it is getting its address by dhcp
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My mac air OSX10.8.5 won't connect to the internet. It says it has a 'self assigned IP address and therefore cannot connect to the internet'. Network diagnostics is unable to the solve the problem. It happened suddenly for no reason and now I cannot connect except by typing in the configuration settings manually. Please help me!
Use the Airport Utility or log into your wireless device via http and ensure the DHCP/NAT service is enabled. If accessing via HTTP, you will need to manually set an ip within your local subnet (eg: 192.168.0.x).
-
My mac won't connect to the internet without a ethernet cable please HELP!!!!
My mac won't connect to the internet without a enthernet cable and when I go to Network Prefrences and go to airport and try to connect that way it dosen't connect and it says: AirPort 2 has the self-assigned IP address 169.254.201.215 and will not be able to connect to the Internet. PLEASE HELP
Try letting the router assign an IP address. In System Preferences, click the assist me button for help.
Troubleshooting Wi-Fi issues in OS X
Wireless Connection Problems - Fix
Wireless Connection Problems - Fix (2)
Wireless Connection Problems - Fix (3)
Wireless Connection Problems - Fix (4)
Wireless Diagnostics - About
Also try turning off Bluetooth -
"Help" browser won't connect to the internet.
"Help" browser won't connect to the internet so I can't look up how to do anything. I'm surfing the web so I don't know why it won't connect. Anybody know what's up?
Thanks,
EFYI: I'm working with video and FCP project on an external disk (of course) FW800, on a 27" iMac 2.93 Intel Core i7.
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My itunes won't connect to the itunes server. Can someone help?
My itunes won't connect to the itunes server. Can someone help?
This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
When you repost, you'll need to include a lot more informaton about your system and the exact nature of the problem. As it is, there's nothing for anyone to base a diagnosis on.
Regards.
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