Itunes won't find my iphone but it is charging

itunes 9.2 just uploaded on os x 10.4.11
iphone is charging but is not showing up in itunes

Read here for information about your issue. http://support.apple.com/kb/TS1591

Similar Messages

  • ITunes won't load my iPhone but the colour wheel showed up

    I've been syncing my iPhone 5 to my iTunes (I'm using MacBook Pro), but about a month ago after an software update in my iPhone, iTunes won't load my iPhone.
    The iTunes recognised my iPhone as the symbol showed up and the colour wheel for loading showed up.
    But the colour wheel showed up forever. I've waited for 2 hours and its still there, and I can't click anything in my iTunes although background music is still playing. I had to force quit my iTunes (but my iTunes works normally if there is no phone connected to it)
    I've updated my mac to OS X Yosemite, latest, and my iPhone to iOS 8.1.3. I tried resetting network setting on my phone.
    PS: I can sync iTunes with my iPod 2nd generation, but not my iPad (same problem).
    Please help, I want to sync my phone to iTunes. iPhoto works with my phone!

    Did you reinstall iTunes and Apple Mobile Device Service? http://support.apple.com/kb/HT1747
    Try to connect your phone in recovery mode: http://support.apple.com/kb/HT1808

  • ITunes won't find new iPhone and update invalid signature

    Trying to restore from iPhone 4 Restore backup to new iPhone 6 (Windows 7) and encountered the following......
    When trying to connect the new iPhone 6 to my existing iTunes account, iTunes would not show the device (couldn't find it). Received a popup that stated the phone could not be recognized and an update to 11.4 (12.1....) was required. [[ I found this strange since I just updated and backed up my iPad and old iPhone 4 last night in anticipation of getting the new iPhone 6 today.]]
    I tried the update multiple times but it would stall 15 minutes in and give the message "invalid signature" and error out.  I looked through many comments on this support sight, read what related help was available through iTunes help, etc, and spent HOURS trying each one (listed below).  A combination of a couple of steps finally worked for me so I am sharing this to hopefully save you some time and frustration. MUCH frustration.
    Tried but did not resolve..... updated new phone to current 8.1.1 and made sure 'Find My Phone' was turned off.
    Tried but did not resolve..... downloaded iTunes manually from within iTunes.
    Tried but did not resolve .... downloaded iTunes manually from Apple.com downloads.
    Tried but did not resolve..... downloaded Firefox (an alternative browser) and manually downloaded iTunes again from Apple.com.
    WARNING: The following resolution will wipeout any previous iTunes settings like views, organization, etc.  It will also wipeout any previous setup already done in your new iPhone other than fingerprinting, language and date/time setup. Email accounts, setup preferences, etc, will be wiped.  Also, your old phone will no longer work with iTunes - apprently this new software issue will only recognize one phone.  Your music, contacts, most apps (I did lose a few), if backed up from your old phone properly before starting this process will 'Restore' to your new phone in the updated iTunes.
    Tried and worked..... Closed iTunes. Went to Start on my computer, typed itunes64setup. I had two itunes64setup listed due to the first manual download from Apple and then the one done again via the Firefox browser.  I chose the one downloaded from the Firefox browser - not sure it would make a difference. (If you have two listed, Hover your mouse over each and it will give you the times of when they were downloaded).  Right click on the itunes64setup and choose 'Run as Administrator'.  (You may incur issues with this step if using a work proprietary computer.)  Opened iTunes and plugged the iPhone 6 in and it recognized the phone. I was then able to 'Restore' info.
    Since I had already tried the manual downloads, I am not sure if they were necessary and maybe running the itunes64setup only would have resolved the issue.  If you are addressing the iTunes update iPhone 6 issue and try the itune64setup without the manual downloads, etc, and it works, please update this support entry so others can follow your lead.
    Thanks!
    What Apple is not telling (WARNING) their faithful users about is that they obviously have software issues for existing users in the 'Windows' world when upgrading to the newer phones and to do so you are going to need to spend some time and effort.  This is strike two for me, just coming off the 8.1.0 iPad 2 upgrade debacle Apple put so many of us through.  Shame Shame, Apple!  It's called Q/A and should be applied to all your users environments and not just those who have everything new in an Apple/Mac only world. There are more of us that don't. Thx!

    Step one : Please restart EVERYTHING involved. This means your cable modem / dsl router, Airport Base Station if you have one, your computer, your iPhone / iPod Touch / iPad (2) if applicable. Shut it all down and power it all back up in the appropriate order (modem / router / computer, et cetera)
    Step two : Make sure you have the most recent version of all software. Verify you have the latest version of iTunes and the Remote software. Check to make sure the AppleTV has no updates as well. 
    Step three : Enable Home Sharing on all applicable devices.
    Step four : Make sure the AppleTV and the computer are both hooked up to the same network, wireless or otherwise, and make sure if you have a non-Apple router anywhere in the mix it is allowing traffic to flow freely between all the Apple tech. Apple has specific documentation on this. Search the Support site for "Apple TV: TCP and UDP ports and protocols used" and make sure none of those ports are being blocked by the router or any firewall software you may have running, like Zone Alarm.
    Step five : Fire up the Remote app on your phone, and let it search for your AppleTV. There should be no passwords required anywhere if the Apple tech is properly talking to one another.
    Step six : If all the above still doesn't work, then call in a professional who can get eyes on the equipment and do a proper job of troubleshooting.
    Please let us know if this does not help.

  • My iPhone 5s is stuck in recovery mode and won't turn on, I've tried to restore and update it to iTunes and its finding my phone, but saying an error has occurred, any ideas?

    My iPhone 5s is stuck in recovery mode and won't turn on, I've tried to restore and update it to iTunes and its finding my phone, but saying an error has occurred and won't work, the software is up to date, it just automatically switched itself off and when I try to turn it on, it shows the White background with the apple logo asif it's going to turn itself on but then switches off after a couple of seconds, what can I do? ive already taken it to a shop and he's looked at it, but said he can't fix it, thanks.

    Visit an Authorized Apple Service Provider or Apple Store to get it checked. If they can't fix this, you'll have to pay the Out-Of-Warranty-Service fee to get a new replacement for a reduced price:
    Out-of-warranty repair service
    If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
    Read Apple’s Repair Terms and Conditions
    Model
    Out-of-warranty service fee
    Battery service*
    iPhone 6 Plus
    $329
    $79
    *available only if battery
    fails Apple’s diagnostic test
    iPhone 6
    $299
    iPhone 5s, iPhone 5c, iPhone 5
    $269
    iPhone 4s
    $199
    iPhone 4, iPhone 3GS, iPhone 3G,
    Original iPhone
    $149
    Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
    copied from Service Answer Center - iPhone

  • Forgot password.Tried to wipe by using Find my iPhone but won't connect to wifi even though it is turned on in the lock screen.Then tried to restore through iTunes but couldn't because Find my iPad on. Removed the iPad but iTunes still not working. Help!

    My daughter stopped using her iPad when she got an iPhone for Christmas.  It has been over one month and she has forgotten her passcode.  I tried to wipe it via Find my iPhone but it won't connect to the wifi even though wifi is switched on on the lock screen.  I then tried to restore it through iTunes but was unable to becuase Find my iPhine was switched on so I removed the iPad from the device list only to find that it didn't solve anything with the iTunes situation and it still won't connect to the wifi. I ahve tried turning wifi on and off, tried leaving the house and re-entering all to no avail. Is there any other way to restore the iPad????

    FORCE IPAD INTO RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug (very important)
    5. Release Home button.
    ON COMPUTER
    6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
    7. Select "Restore iPad"...
    Note: Data will be lost

  • I removed my device from find my iphone but it still won't let me restore. How do I fix this?

    basically i forgot my password. it said "turn off find my ipod"
    i removed my device from find my iphone but it still won't let me restore. How do I fix this?

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

  • The computer I had my phone attached to crashed.  I have installed iTunes on my laptoop and updated and resotred my phone but iTunes won't find it.  I've done the troubleshooting.  Any ideas?

    The computer I had my phone attached to crashed.  I have installed iTunes on my laptoop and updated and restored and reset my phone but iTunes won't find it to sync.  I've done the troubleshooting.  Any ideas?

    Well, you do not say what computer OS you use, so I'll provide you with both troubleshooting links.
    Windows:     http://support.apple.com/kb/TS1538
    Mac OS:     http://support.apple.com/kb/TS1591

  • HT1222 plug in to itune but it cant find my iphone but icon connect to iturn shown on iphone screen

    connect to itunes shown on iphone screen but itunes software cant find my iphone ?

    Hi deafjohn,
    If you are using a PC, follow these instructions:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    If you are using a Mac, follow these instructions:
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/ts1591
    Take care,
    - Ari

  • HT1338 i upgraded from leopard to snow leopard ( i know i am really behind) but now iTunes won't recognize my iPhone. and the updates keep crashing when they are trying to install...help!

    I upgraded from leopard to snow leopard. now iTunes won't recognize my iphone, and the upgrading the software keeps crashing.. help!!

    Mountain Lion is OS X 10.8
    10.6 was called Snow Leopard.
    To use iTunes 10.7 the following is required:
    Macintosh System Requirements
    Mac computer with an Intel Core processor and 512MB of RAM
    OS X version 10.6.8 or later
    Safari 4.0.3 or later
    400MB of available disk space
    Broadband Internet connection to use the iTunes Store
    Do you use iTunes Match?
    That way all of your songs would be matched with the master song on the iTunes servers independently of iTunes on your Mac or PC...
    Look here for further information: http://www.apple.com/itunes/itunes-match/

  • 2 things: iPhoto isn't automatically copying all my imported photos into an iPhoto album folder AND ever since i upgraded my MacBook 120GB to Snow Leopard, iTunes won't recognize my iPhone.

    So i have a 120GB MacBook that's about 4 years old (just updated to Snow Leopard--been working in Iraq, i'm a little behind).
    Never had a problem with it.
    I also have an iPhone 4 which i've had for about a year (up-to-date software as of about a month ago).
    Never had a problem with it.
    I've had iTunes for years of course (up-to-date).
    Never had a problem.
    1.
    Now my iTunes won't recognize my iPhone since the Snow Leopard update.
    iPhoto will recognize my phone, but iTunes won't.
    Went through all the preferrences and i can't find anything that isn't set properly.
    iTunes Helper is used during startup.
    Everything seems fine.
    Any help?
    2.
    I use a WD external hard drive to back my Mac up every week or so.
    I recently realized that half of my pictures from iPhoto are not copied to the external.
    They haven't been transfering over.
    So i snooped through my folders and as it turns out, iPhoto hasn't been copying the pictures i import from my iPhone to iPhoto and saving them as .jpg files in the pictures folder (or iPhoto album or whatever) like i think it's supposed to.
    My pictures folder has approx half of all my pictures in it, meaning at some point (probably 2 years ago) iPhoto stopped making the file copies of my imported pictures.
    I do not know why.
    No idea how to fix it.
    If i were able to fix that (with your help), would all the pictures that haven't been copied automatically copy to my pictures folder once i had the issue resolved or would there be a lot of dragging and dropping?
    I've been clumsily and sloppily copying all my pictures to a new folder on my desktop and manually transferring that folder to a thumb drive (which i keep in my pocket) and my external (just so i have them in some form) in case my computer crashes or a mortar shell lands on my room and blows my computer up.
    Can anyone please help me with any of this?
    I can't just stoll down to the Apple store to ask the Genius Bar (I'm in Baghdad) and i don't have Apple Care so no one will help me on the phone when i call Apple.
    Thanks so much.

    hey mill1640,
    Did you ever get your iPhone to register with iTunes? I just upgraded as well to Snow Leopard, and my my isn't recognized at all also.
    If you did get this resolved, I would appreciate a little suggestion in the right direction.
    Many thanks,
    Josh

  • I use find my iphone but by mistake I locked it so how can I unlock the phone

    I use find my iphone but by mistake I locked it so how can I unlock the phone.

    If it has been Disabled after entering the wrong passcode - http://support.apple.com/kb/HT1212.
    Unfortunately, you must restore it in iTunes on your computer.   There is no way to retrieve a forgotten pass lock code.
    You will need to Restore your device from the same computer that you most recently synced to. See - http://support.apple.com/kb/HT1414.
    If it has been Disabled after entering the wrong passcode - http://support.apple.com/kb/HT1212.

  • Itunes won't regonize my iphone - running windows 8

    itunes won't recognize my iphone - running windows 8

    I found this under another post, it works(not stealing credit) just trying to help.  Re: Upgraded to iTunes 11.1 and now it won't recognize my iPhone Sep 18, 2013 2:15 PM (in response to davidsh_seattle) I was able to fix it!  iTunes can now see my iPhone5.    I followed these instructions: http://support.apple.com/kb/TS1538    And re-installed the "Apple Mobile Device USB Driver".    •     Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.  •     Click "Browse my computer for driver software."  •     Click "Let me pick from a list of device drivers on my computer."  •     Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)  •     In the "Install from Disk" dialog, click the Browse button.  •     Use this window to navigate to the following folder:  C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.  •     Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).  •     Click OK in the "Install from Disk" dialog.  •     Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.   this worked to sync my iphone 5. not i4 or i3 phones(now ipods) In Device Manager I also noticed I had 3 apple drivers under Portable devices.  I deleted two of them. I updated the remaining driver, now I can sync my i5, i4 and i3.  You may have to View hidden devices.  Open device manager view-show hidden devices portable devices apple iphone "highlight" right click, update device if you have multiple apple iphone under portable devices, delete all but one.

  • Itunes can't find my iphone

    Hi everyone,
    I uninstall itunes like it says on the support website but always the same problem...
    I connect my Iphone, it took a really long time to find the driver and after that, windows tell me that it find my iphone, but not itunes
    Can you help me please?
    Thank
    Aurel24

    Hi diesel vdub,
    thank you for your interest
    So i tried to relaunch itunes, the laptop and the iphone. Always the same problem. So I tried to connect the iphone on a other computer, this itunes find the device without any problem (the two computer has exactly the same: Dell Latitude E6320).
    After that, I reinstalled itunes with the apples's procedure (http://support.apple.com/kb/HT1923) that doesn't work.
    So I put the iphone in restore mode, itunes detected it but i don't want to restore it because it works on other computers.
    Have you got any idea to help me?
    Thank
    Aurel24

  • I remove my device from " find my iphone " but i need to restored

    i remove my device from " find my iphone " but i need to restored

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

  • I have forgotten my passcode but cannot restore factory settings as it says that I need to disable find my iphone but cannot do this as i cannot get into my itouch to disable it

    i have forgotten my passcode but cannot restore factory settings as it says that I need to disable find my iphone but cannot do this as i cannot get into my itouch to disable it

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Forgot passcode or device disabled
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:                                                             
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:                         
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

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