ITunes won't find new iPhone and update invalid signature

Trying to restore from iPhone 4 Restore backup to new iPhone 6 (Windows 7) and encountered the following......
When trying to connect the new iPhone 6 to my existing iTunes account, iTunes would not show the device (couldn't find it). Received a popup that stated the phone could not be recognized and an update to 11.4 (12.1....) was required. [[ I found this strange since I just updated and backed up my iPad and old iPhone 4 last night in anticipation of getting the new iPhone 6 today.]]
I tried the update multiple times but it would stall 15 minutes in and give the message "invalid signature" and error out.  I looked through many comments on this support sight, read what related help was available through iTunes help, etc, and spent HOURS trying each one (listed below).  A combination of a couple of steps finally worked for me so I am sharing this to hopefully save you some time and frustration. MUCH frustration.
Tried but did not resolve..... updated new phone to current 8.1.1 and made sure 'Find My Phone' was turned off.
Tried but did not resolve..... downloaded iTunes manually from within iTunes.
Tried but did not resolve .... downloaded iTunes manually from Apple.com downloads.
Tried but did not resolve..... downloaded Firefox (an alternative browser) and manually downloaded iTunes again from Apple.com.
WARNING: The following resolution will wipeout any previous iTunes settings like views, organization, etc.  It will also wipeout any previous setup already done in your new iPhone other than fingerprinting, language and date/time setup. Email accounts, setup preferences, etc, will be wiped.  Also, your old phone will no longer work with iTunes - apprently this new software issue will only recognize one phone.  Your music, contacts, most apps (I did lose a few), if backed up from your old phone properly before starting this process will 'Restore' to your new phone in the updated iTunes.
Tried and worked..... Closed iTunes. Went to Start on my computer, typed itunes64setup. I had two itunes64setup listed due to the first manual download from Apple and then the one done again via the Firefox browser.  I chose the one downloaded from the Firefox browser - not sure it would make a difference. (If you have two listed, Hover your mouse over each and it will give you the times of when they were downloaded).  Right click on the itunes64setup and choose 'Run as Administrator'.  (You may incur issues with this step if using a work proprietary computer.)  Opened iTunes and plugged the iPhone 6 in and it recognized the phone. I was then able to 'Restore' info.
Since I had already tried the manual downloads, I am not sure if they were necessary and maybe running the itunes64setup only would have resolved the issue.  If you are addressing the iTunes update iPhone 6 issue and try the itune64setup without the manual downloads, etc, and it works, please update this support entry so others can follow your lead.
Thanks!
What Apple is not telling (WARNING) their faithful users about is that they obviously have software issues for existing users in the 'Windows' world when upgrading to the newer phones and to do so you are going to need to spend some time and effort.  This is strike two for me, just coming off the 8.1.0 iPad 2 upgrade debacle Apple put so many of us through.  Shame Shame, Apple!  It's called Q/A and should be applied to all your users environments and not just those who have everything new in an Apple/Mac only world. There are more of us that don't. Thx!

Step one : Please restart EVERYTHING involved. This means your cable modem / dsl router, Airport Base Station if you have one, your computer, your iPhone / iPod Touch / iPad (2) if applicable. Shut it all down and power it all back up in the appropriate order (modem / router / computer, et cetera)
Step two : Make sure you have the most recent version of all software. Verify you have the latest version of iTunes and the Remote software. Check to make sure the AppleTV has no updates as well. 
Step three : Enable Home Sharing on all applicable devices.
Step four : Make sure the AppleTV and the computer are both hooked up to the same network, wireless or otherwise, and make sure if you have a non-Apple router anywhere in the mix it is allowing traffic to flow freely between all the Apple tech. Apple has specific documentation on this. Search the Support site for "Apple TV: TCP and UDP ports and protocols used" and make sure none of those ports are being blocked by the router or any firewall software you may have running, like Zone Alarm.
Step five : Fire up the Remote app on your phone, and let it search for your AppleTV. There should be no passwords required anywhere if the Apple tech is properly talking to one another.
Step six : If all the above still doesn't work, then call in a professional who can get eyes on the equipment and do a proper job of troubleshooting.
Please let us know if this does not help.

Similar Messages

  • HT1338 i upgraded from leopard to snow leopard ( i know i am really behind) but now iTunes won't recognize my iPhone. and the updates keep crashing when they are trying to install...help!

    I upgraded from leopard to snow leopard. now iTunes won't recognize my iphone, and the upgrading the software keeps crashing.. help!!

    Mountain Lion is OS X 10.8
    10.6 was called Snow Leopard.
    To use iTunes 10.7 the following is required:
    Macintosh System Requirements
    Mac computer with an Intel Core processor and 512MB of RAM
    OS X version 10.6.8 or later
    Safari 4.0.3 or later
    400MB of available disk space
    Broadband Internet connection to use the iTunes Store
    Do you use iTunes Match?
    That way all of your songs would be matched with the master song on the iTunes servers independently of iTunes on your Mac or PC...
    Look here for further information: http://www.apple.com/itunes/itunes-match/

  • My itunes won't recognize my iphone and i don't know how to install the 10.6.3 itunes on my phone or whatever. helppppp.

    my itunes won't recognize my iphone and i don't know how to install the 10.6.3 itunes on my phone or whatever. helppppp.

    its looking for you to update on your computer. if your on a windows your want to open up itunes. click on help, and then click check for updates and then that should let you up date it. mac you want to click on itunes up by file and edit then click check for updates

  • I recently got an iPhone 5s and tried to transfer all my stuff from my old iPhone 4s but it wouldn't let me do it with iCloud so I set it up as a new iPhone and updated it, will I now Beale to transfer everything with iCloud or will I need to do it laptop

    I recently got my iPhone 5s and tried to restore it with the stuff on my old iPhone but I couldn't because the iPhone 5 didn't have the recent update, so I set it up and a new iPhone, will I be able to use iCloud to restore now or will I need to use my laptop ?

    I had this problem too after i upgdatd to OS X Mavericks... only the songs on my iphone 5s that i purchased from itunes would play.
    i read something about it being a syncing issue. when you plug your phone into your computer with the usb cable, the person said to switch from automatic syncing of itunes to the "manual" option. mine was already set to manual so i wasn't sure anything would work. BUT, when i plugged my phone into my computer, it started to sync all of my music on my phone again (top of itunes bar where song playing/time is listed said "now syncing 123/534 songs to x's iphone"). once that was completed, i checked the music app on my iphone and everything was back to normal!
    so, i would suggest setting your music syncing settings to manual if you haven't tried that yet!
    hope this helps!

  • Itunes won't recognize my iphone and sync

    When i pjug my iphone 4s into my computer it won't sync my phone.  The computer says that its plugged in and i can access photos through the laptop but itunes says there is no device in.  This happenend since i updated itunes two days ago.  I would like to avoid deleting itunes and reinstalling since i have 10,000songs in itunes with 8,000 checked and 6,000 set to sync on my phone, and redoing that is not something i would like to happen.  I tried restarting the phone, itunes, and my computer but thats all i know how to do.  Any advice?

    iOS: Device not recognized in iTunes for Windows - Support - Apple
    Hope this helps.

  • Itunes can't find my iphone after updating to ios7 !

    iphone 5
    last update of itunes !
    i tried to update to ios 7
    Now , my iphone just can't connect  with the itunes !
    and it show the picture of the caple and itunes !!
    what should i do !!!!!!!!!!
    i don't know what's wrong !
    please help i feel bad

    make sure you have itunes 11.1 installed

  • HT201209 I redeemed my code on my iPad, but I want to use it on my iPhone.  Unfortunately iTunes won't recognize my iPhone and tells me the code is already in use and I do not have sufficient credit to buy what I want on the iPhone.  What should I do?

    How do I transfer redeemed credit from iPad to iPhone?

    It doesn't need transferring, gift cards are redeemed onto an iTunes account not a device, so if you are using the same iTunes account on both devices then it will be available to spend on both devices. If it's not showing next to your id at, for example, the bottom of the Featured tab in the App Store app beneath your id then try tapping on your id and log out of it and then log back in and see if it then shows.

  • ITunes won't see my iphone and says I need to install the 64 bit version?

    i install the 64bit version on my windows8.1 computer and when i connect an iphone i get that ... also in the install i got that:
    http://prntscr.com/2gt30g
    anyone help me ? i am try to deleate all the temp and do -full- unistall of the itunes but its didn't work for me ....

    Hey there XorenX,
    It sounds like you are getting this error message when trying to install iTunes on your PC. I wanted to recommend going through the troubleshooting in the following article:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    When you have done that, download iTunes 64-Bit from this download link directly and try installing it:
    iTunes 11.1.3 for Windows (64-bit)
    http://support.apple.com/kb/dl1615
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • Itunes won't find my iphone but it is charging

    itunes 9.2 just uploaded on os x 10.4.11
    iphone is charging but is not showing up in itunes

    Read here for information about your issue. http://support.apple.com/kb/TS1591

  • I tried getting the update for my new iphone and now it is asking me to activate it again but won't let me, how do I fix this?

    I tried getting the update for my new iphone and now it is asking me to activate it again but won't let me, how do I fix this? I had started using it for a few hours and tried getting the update and now it won't let me activate the phone. I also can't call the helpline because it won't let me leave this screen on the phone that says "Your iPhone could not be activated because the activation server is temporarily unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes." What it says on iTunes after I fill out the activation info is "There was a problem activating your iPhone. Please contact Verizon Wireless at 1-800-922-0204 to have this iPhone added to your account. Click Continue to be able to explore its features and the App Store." Please help this is driving me nuts!

    iPhone User Guide
    http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

  • While updating my iphone 4s to ios6, I had to restore it. Now every time I connect to itunes, I get the "Set Up Your iPhone" window with the set up as new iphone and restore from backup options. After the restore, I got everything except my apps back.

    While updating my iphone 4s to ios6, I had to restore it. Now every time I connect to itunes, I get the "Set Up Your iPhone" window with the set up as new iphone and restore from backup options. After the restore, I got everything except my apps and music back. Do I need to set the phone up as new again?

    Hi Vidbrent,
    If you are having issues updating or restoring your iPhone, you may find the following article helpful:
    Apple Support: If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Regards,
    - Brenden

  • When I was updating I Phone version 4  from iTunes. it got stuck in middle of updating, after uninstall the version 3 and new version 4 was not installed. Now iTunes is not detecting the iphone and my iphone is also not working n showing connection cable

    When i was updating i phone version 4 from Itunes. It got stuck in middle of updating, after uninstall the version3. But new version was not installed. Now itunes is not detecting the iphone and iphone is also not working and showing connection cable with itunes. Pls help..

    Check your system for possible Malware. But you have to do it in WIndows Safe Mode.
    (Do not use your own Anti-virus to SCAN)
    Start your computer in "Safe mode with networking", go to this link download a free version of Malwarebyte.
    http://www.malwarebytes.org/products/malwarebytes_free
    Install and perform update immediately, then do a full SCAN. Remove malware if it indeed finds any. Restart computer to regular windows to let Malwarebyte complete the removal.
    To start your computer in safe mode
    Press and hold the F8 key as your computer starts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
    On the Advanced Boot Options screen, use the arrow keys to highlight the "safe mode with networking" option, and then press Enter. Log on to your computer with a user account that has administrator rights.
    When your computer is in safe mode, you'll see the words Safe Mode in the corners of your screen. To exit safe mode, restart your computer and let Windows start normally.

  • I just purchased a new iPhone and it told me to plug it into iTunes, I did. Now when I am trying to get on to iCloud to get all of my data from previous phone, it won't let me. I keep getting my old apple ID

    I just purchased a new iPhone and I am not able to get into my iCloud.  When I plugged it into my computer, I used iTunes to get my phone up and running.  Well it gave me my old apple ID as my info.  Now I cannot get into anything because I don't remember my old password and when I go to the website to recover my password it is of no help cause I don't remember any security questions(over 8 years old) and that email account don't even exist anymore.  Now when I go to try I cloud on my new phone all it keeps doing is trying to verify my old iTunes and won't let me use my new apple ID to sign in it keeps sAying to type in my old password from my old apple ID that I just don t have.  Can anybody help me?

    Hello Timmy790
    Try the suggestions in the article below to resolve the issue of seeing your old Apple ID on your iPhone.
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/ts5223
    Regards,
    -Norm G.

  • New iphone. someone else put in their username and password. time for me to update the iphone. downloaded itunes onto pc. plugged in iphone and waiting for prompt to show phone. pc thinks it is the camera. how do i get itunes/pc to recognize iphone ?

    new iphone. (someone else put in their username and password. so i had lots of apps that i had to eliminate but do NOT wish to compromise the contact list) time for me to update the iphone. downloaded itunes onto pc. plugged in iphone and waiting for prompt to show phone. pc thinks it is the camera. how do i get itunes/pc to recognize iphone ? then, how do i backup contacts and proceed before updating iphone?

    This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes or iPhone forums.
    Regards.

  • I just bought a new iPhone and added 25$ to my iTunes and it won't let me buy anything bc it says I have to type in my security questions answers but I don't rennet them what do I do?

    I just bought a new iPhone and added 25$ to my iTunes and it won't let me buy anything bc it says I have to type in my security questions answers but I don't rennet them what do I do? Please help me I don't want my 25$ to go to waste

    Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74403)

Maybe you are looking for