ITunes won't install due to package problem - Error 2330

I tried to install iTunes 8 yesterday for the first time and when I launched the Apple Installer and it gets most of the way through when the following message appears: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330."
I ran the installer again and created a log file of the install process if that could help someone?!?!
Any information would be greatly appreciated. This is my first time dealing with Apple as I received an iPod Touch as a gift the other day and now cannot connect it to get it working!
I am using a PC and have Windows Vista Home Premium.
Thank you.

There is a list of WIndows installer errors here:
http://msdn.microsoft.com/en-us/library/aa372835.aspx
2330 is: Error getting file attributes
Often with error, a file name is mentioned - sometimes there is a corrupt file.
It is worth running a disk check to see if a filing system error shows up.
If nothing shows up and you can identify the problem file, sometimes renaming if or containing folder, assuming it is within an iTunes related folder.
Otherwise, if no file was mentioned, maybe you could search through the log file for error messages or 2330 to see if anything shows up that may indicate what the problem is.

Similar Messages

Itunes won't install due to problem with package.

I went to upgrade my itunes to the 7.3.2 and it froze in the middle of it. I restarted my computer and then my itunes won't show up nor download. I tried to use the apple installer and it gets most of the way through when the following message appears: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2330." I have tried installing the program on it's own using tools--> download only and that did not work. I also tried using a different user account and that also did not work. Any information would be greatly appreciated. I am using a PC and have windows XP. Thank you.

Hi Royb,
first i excuse myself for my english...its not too bad but sometimes i make mistakes... however
perhaps you can help me with my problem as well. i did the log file as well and i suppose its something to do with the ipod functions in itunes. everywhere in the logfile where the pattern "2330" matches is something like this:
MSI (c) (A0:08) [21:33:37:187]: Note: 1: 2330 2: 23 3: C:\Programme\iPod
MSI (c) (A0:08) [21:33:37:187]: Transforming table Error.
DEBUG: Error 2330: Error getting file attributes: C:\Programme\iPod. GetLastError: 23
Bei der Installation dieses Pakets ist ein unerwarteter Fehler aufgetreten. Es liegt eventuell ein das Paket betreffendes Problem vor. Der Fehlercode ist 2330. Argumente: 23, C:\Programme\iPod,
AppSearch: Eigenschaft: EXISTINGINSTALLDIR, Signatur: Locate_EXISTINGINSTALLDIR
AppSearch: Eigenschaft: EXISTINGIPODINSTALLDIR, Signatur: Locate_EXISTINGIPODINSTALLDIR
in case the german language causes problems with the analysis i tried to translate it into proper english:
MSI (c) (A0:08) [21:33:37:187]: Note: 1: 2330 2: 23 3: C:\Programme\iPod
MSI (c) (A0:08) [21:33:37:187]: Transforming table Error.
DEBUG: Error 2330: Error getting file attributes: C:\Programme\iPod. GetLastError: 23
During the installation an error occured. Maybe there is a packet problem. The error code is 2330. Arguments: 23, C:\Programme\iPod,
AppSearch: Attribute: EXISTINGINSTALLDIR, Signature: Locate_EXISTINGINSTALLDIR
AppSearch: Attribute: EXISTINGIPODINSTALLDIR, Signature: Locate_EXISTINGIPODINSTALLDIR
I hope this helps...
It would be very nice if you help me, otherwise i see no other way than formationg windows...and i hate that...thats why mac is better -.-
however plase help me and if it helps i can send u the hole logfile. =)
thank alot!
moe

ITunes won't install due to Hkey Registry Issue

I have attempted to install Itunes and continue to receive the same message:
Could not open key: Hkeylocal_machinesoftwaremicrosoft...installshield{47808F78-F178-49DC-B708-15FE538B16FF} Verify that you have access to that key, or contact your support representative

Hi Royb,
first i excuse myself for my english...its not too bad but sometimes i make mistakes... however
perhaps you can help me with my problem as well. i did the log file as well and i suppose its something to do with the ipod functions in itunes. everywhere in the logfile where the pattern "2330" matches is something like this:
MSI (c) (A0:08) [21:33:37:187]: Note: 1: 2330 2: 23 3: C:\Programme\iPod
MSI (c) (A0:08) [21:33:37:187]: Transforming table Error.
DEBUG: Error 2330: Error getting file attributes: C:\Programme\iPod. GetLastError: 23
Bei der Installation dieses Pakets ist ein unerwarteter Fehler aufgetreten. Es liegt eventuell ein das Paket betreffendes Problem vor. Der Fehlercode ist 2330. Argumente: 23, C:\Programme\iPod,
AppSearch: Eigenschaft: EXISTINGINSTALLDIR, Signatur: Locate_EXISTINGINSTALLDIR
AppSearch: Eigenschaft: EXISTINGIPODINSTALLDIR, Signatur: Locate_EXISTINGIPODINSTALLDIR
in case the german language causes problems with the analysis i tried to translate it into proper english:
MSI (c) (A0:08) [21:33:37:187]: Note: 1: 2330 2: 23 3: C:\Programme\iPod
MSI (c) (A0:08) [21:33:37:187]: Transforming table Error.
DEBUG: Error 2330: Error getting file attributes: C:\Programme\iPod. GetLastError: 23
During the installation an error occured. Maybe there is a packet problem. The error code is 2330. Arguments: 23, C:\Programme\iPod,
AppSearch: Attribute: EXISTINGINSTALLDIR, Signature: Locate_EXISTINGINSTALLDIR
AppSearch: Attribute: EXISTINGIPODINSTALLDIR, Signature: Locate_EXISTINGIPODINSTALLDIR
I hope this helps...
It would be very nice if you help me, otherwise i see no other way than formationg windows...and i hate that...thats why mac is better -.-
however plase help me and if it helps i can send u the hole logfile. =)
thank alot!
moe

Itunes won't Install due to Gear driver

Numerous attempts to install Itunes has failed. I'm receiving an error message that says: Unable to install the GEAR driver set at this time. Teh GEARAspiWDM service use by the GEAR driver set is scheduled to be deleted during the next system reboot. Please reboot the system and run iTunes again.
Needless to say, I've rebooted the system too many times to count and I'm still receiving this message. Any solutions? Please help.

May want to check this out:
http://www.gearsoftware.com/support/forum/viewtopic.php?p=3452

Re: itunes won't install due to problem with package.

I've been having a similar problem--
Here are the exact words: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2908." fyi, the message came up just after the installer began "updating component registration," if that is of any use. I've tried re-downloading it and restarting the computer. I've tried what the customer service reps told me which was to stop the iPod service and the apple mobile device service during installation but i couldn't find "apple mobile device" on the list. so i tried just stopping "iPod service". that didn't work. please, please help I am at my wit's end with this.
Message was edited by: evenstar675

Checking on something. In the course of your troubleshooting to date, have you worked through the general troubleshooting procedures (listed below the heading: *General Installation Troubleshooting*) from the following document?
Trouble installing iTunes or QuickTime software in Windows

Itunes won't open due to quicktime problem

hi
i have recently moved my itunes library from my old computer to a new laptop. the promblem is, when i tried to open itunes, it said there were files missing so i uninstalled it and the reinstalled it. but then it said, check that my quicktime was properly installed.
does anyone know how i can fix this problem?
thanks.

let's start by trying a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

ITunes won't install due to quicktime

I don't know if anyone else has this problem, however i cannot install itunes on my computer anymore. Everytime i try it tells me that my version of quicktime is too new! i have quicktime version 7.2, trying to install itunes 8.1 and if i uninstall everything, the iTunes install freak out too!
I am totally confused! Any suggestions would be very much appreciated.
thanks

badalki,
I take it your not using Apple Update, Correct? If so What you could try doing is uninstall Quicktime and then try and install both from the stand alone installer found: http://www.apple.com/itunes/download/
Hope that helps.

Itunes won't install due to permission error???

iTunes will not let me install because every time this thing pops up and says I do not have permission to the files. Some HKEY file but I am the administrator. When I go to the registry edit it will not let me change who has permission.I also cannot delete them. What do I doooo?!?! Please help

Hello, Welcome to discussions.
To recap what was asked before. If you could post more information about your OS and system. Example below
Windows XP Home or Pro - What service Pack?
Windows Vista 32 bit or 64 bit - What service Pack?
*You can obtain this information by right clicking on My Computer or Computer and selecting properties.
If you are running Windows Vista there are currently two versions available for the OS
-32 bit iTunes - http://www.apple.com/itunes/download/
-64 bit iTunes - http://support.apple.com/downloads/iTunes8_0_2_for_Windows_64bit
*Also if you have Vista. When you go to install iTunes you can right click on the iTunes Setup File and run as administrator. You may also wish to turn User Access Control off for the moment to attempt to install iTunes. This can be accessed via
-Control Panel - User accounts - Turn User access control on/off and uncheck the box and reboot. Repeat steps but check box and reboot to re-enable the service.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926

TS1424 iTunes won't open due to a DEP error-Vista

My iTunes will not open on my vista because it says there is a DEP error. I've tried everything and I can't get it to work.

You're welcome! Glad you got things sorted out.

Itunes won't sync due to internal device error???

Iphone 5 Device is saying things won't sync to our MAC and everytime I plug phone in it reads and error in syncing items?

What is the exact error message (including any numbers)?

ITunes won't install HELP!!

I bought ipod nano and iTUnes won't install it keeps on sayin error 1402 at the end of installing and i have no clue whats goin on. can someone help me.. Ask any questions to me as nessicary i will be happy to answer back
Daniel Walsh

Hi,
I have had the exact same problem. My girlfirend got me a nano for Xmas. I have finally got it working tonight.
I can't take credit for this as some other clever sausage suggested it on here. I'm looking for his entry so I can thank him as it has worked for me. Have a look at the following link from Microsoft.com:
http://support.microsoft.com/kb/314060
I would check that the symptoms it describes are applicable to your computer.
I have had amajor stress but wanted to pass it on as I know how frustrating it is. After 4 weeks I have finally got it working.
I hope it works for you too.
Chris.

Yosemite won't install due to a "S.M.A.R.T. drive problem that can't be repaired."

After downloading Yosemite successfully, it won't install due to a "S.M.A.R.T. drive problem that can't be repaired." It says to back up as much as possible and replace the drive. Everything works flawlessly with Mavericks. What gives??

If you are getting a S.M.A.R.T. error then you should be more worried about losing everything on your drive then about upgrading your Mac OS. Regardless of if you are running Mac OS, Linux, or Windows, you should never just disregard such a drive error. S.M.A.R.T. is designed to give you a warning that your drive is statistically having far more errors than normal and should be backed up immediately and typically replaced.
In your case, it's likely a coincidence that your drive is failing at the time you are attempting to upgrade to Yosemite. You should stop what you are doing, backup your drive (if you don't already have the backups that you should prior to any OS upgrade), and replace the hard drive prior to moving forward.
To make it clear, your hard drive is likely going to fail soon and you may lose everything on it at any moment. This failure has nothing to do with Yosemite or any Mac OS. All hard drives fail at some point. Hopefully this S.M.A.R.T. notice has given you the opportunity to solve a major problem before it gets worse.

Itunes won't install. Error message: Apple Application Support not found

Itunes won't install. Error message: Apple Application Support not found. What is the fix for this?

It is always these four updates that fail. I've tried downloading and installing them seperately from apple downloads. I've tried various recommended fixes, and nothing I can figure out works. Before these problems, itunes worked on the computer for a year.
Thank you again for wanting to help me.
Ken
1) Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)
Installation date: 12/17/2011 7:58 PM
Installation status: Failed
Error details: Code 643
Update type: Important
A security issue has been identified leading to MFC application vulnerability in DLL planting due to MFC not specifying the full path to system/localization DLLs. You can protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.
More information:
http://go.microsoft.com/fwlink/?LinkId=216803
Help and Support:
http://support.microsoft.com
2) Security Update for Microsoft Office Excel 2003 (KB2596954)
Installation date: 12/17/2011 7:56 PM
Installation status: Failed
Error details: Code 57E
Update type: Important
A security vulnerability exists in Microsoft Office Excel 2003 that could allow arbitrary code to run when a maliciously modified file is opened. This update resolves that vulnerability.
More information:
http://support.microsoft.com/kb/2596954
Help and Support:
http://support.microsoft.com/?LN=en-us
3) Update for Microsoft Office Outlook 2003 Junk Email Filter (KB2597035)
Installation date: 12/17/2011 7:56 PM
Installation status: Failed
Error details: Code 57E
Update type: Important
This update provides the Junk E-mail Filter in Microsoft Office Outlook 2003 with a more current definition of which e-mail messages should be considered junk e-mail.
More information:
http://support.microsoft.com/kb/2597035
Help and Support:
http://support.microsoft.com/?LN=en-us
4) Security Update for .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2478662)
Installation date: 12/17/2011 7:52 PM
Installation status: Failed
Error details: Code 80070BC9
Update type: Important
A security issue has been identified that could allow an attacker to compromise your Windows-based system that is running the Microsoft .NET Framework and gain complete control over it. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.
More information:
http://go.microsoft.com/fwlink/?LinkID=211424
Help and Support:
http://support.microsoft.com

ITunes won't install. PLEASE. HELP. URGENT.

iTunes won't install. My PC got reformatted. Now, I can't install iTunes. I've been trying to install it for like 3 months now, then it still won't. I've tried to remove it completely, following the guidelines Apple has given. AND ALMOST EVERYTHING.
Then the other day, I was really really happy that I got it installed, I removed AVG Anti-virus from the PC and turned off ThreatFire. I thought that was the end of my problem, then yesterday, when I opened iTunes it won't work again! So I tried to re-install it, following every guideline. Still, it won't install! In the installing process, around "Registering iTunes automation server", I ALWAYS get the message "Some of its required files are missing. Please re-install."
I REALLY DO NEED YOUR HELP.

Describe what happens when you try to open iTunes - do you see anything? If there is an error message give it in full.
If there is no error message open the task manager (ctrl alt del) and look on the processes tab, do you see iTunes.exe there and does it stay there.
Try opening Quicktime - does that work normally, iTunes cannot work if QUicktime doesn't. If it doesn't work, describe what happens and give any error message.

ITunes won't install on my OS 10.3. Will Tiger 10.4 run it?

My PowerMac G4 is running Panther 10.3.9. I have a 733 MHz processor. iTunes won't install nor can I view any videos. If I go to Youtube the system crashes. Some sites tell me I need a flashplayer upgrade, but it won't install. An Apple tech told me to upgrade to Leopard 10.5 and it would solve my problems. My understanding is that Leopard 10.5 needs 867MHz to run. If I upgrade to Tiger 10.4 will that solve any of my problems?

Hello marwhi,
First of all, Welcome to the  Discussion forums!
Yes, OS 10.3.9 cannot run the latest iTunes 9. You will need at least Mac OS 10.4.11 and above to run it. Your problem with YouTube may just be with your browser if you are using Safari. For now you might want to try Camino 1.6.9 and see if you have any better luck. Camino 1.6.9 tends to be a slightly more updated version of browser than the last version of Safari that runs on 10.3.9 Panther. If you do upgrade to Tiger 10.4.11 though you would be able to use a more updated version of Safari which will "play" nicer with sites such as YouTube and Google etc.
Hardware and software system requirements for iTunes 9 can be found at http://www.apple.com/itunes/download/.
And here are the "Mac OS X 10.4 Tiger System Requirements". You will need to purchase a "full retail" version of Tiger 10.4 install discs from a third party reseller such as on ebay etc. and the discs tend to sell for a premium these days. General idea of price can be seen by going to ebay and searching for "full retail 10.4 Tiger install" and then clicking on the "Completed Auctions" link in the left column. This should give your a good idea of what they tend to sell for on the resale market when available. Do not purchase machine specific or "upgrade" discs.
post back with further questions or comments,
LS

ITunes won't install due to package problem - Error 2330

Similar Messages

Maybe you are looking for