Itunes won't install - I've tried just about everything!
I can't install Itunes at all. In fact, I can't do very much with it at all anymore. I've deleted all of the files related to Itunes, so...
Let's start from yesterday...When I try to open Itunes from the desktop, it shouts about it not being a valid program. I can open it from clicking a piece of music from my music folder, but that's the only way.
I can't uninstall normally, either. I keep getting this error message: "The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternative path to a folder containing the installation package 'iTunes.msi' in the box below."
Help? I can't get to any of my music, and I will never go back to Windows Media Player
Hi, have you try reset your iPod? Please visit apple website to see how to reset your iPod. I'd experience my iPod won't start even press any button until I reset it.
Similar Messages
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MY ITUNES WILL NOT OPEN- I'VE TRIED JUST ABOUT EVERYTHING HELP ME PLEASE!!!
I am so depressed and angry..My beloved Itunes is not opening. I get the error report: "itunes has encountered a problem and needs to shut down sorry for the inconvience"
I've tried the misconfig option,uninstalling and reinstalling the itunes, rebooting, uninstalling and reinstalling quicktime, i did the delete temp option,just about everything I've tried- please to anyone who can help me, give me your solutions please I'm begging you- I never been so lost with out my ipod/itunes...
ANything you guys know that may help is fine..I'm in need of help!!!!!!!!!!!!!!!!!!!!OK, I've been messin with this for about 4 hours now, I finally found the solution to my problem and would like to share in hopes of helping. Every time I tried to open itunes I recieved this error message:
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
If you were in the middle of something, the information you were working on might be lost.
Please tell microsoft about the problem.
We have created an error report that you can send to us. We will treat this report as confidential and anonymous.
<send error report> <don't send error reptort>
I sent the error report ... and eventually got this link http://docs.info.apple.com/article.html?artnum=302372
Which basically lays out my whole problem - and I did all of the suggested steps but still...
same message... same problem... and no solution.
I came to the mssg boards and tried all these suggested steps that are on this post to no avail. Reinstalled everything over and over. Then I found this:
for itunes 6.0.x, the first thing i check for with one of those is a broken quicktime. does your quicktime currently launch, or does it give you an error message?
try a careful standalone QT 7.0.3 reinstall.
http://www.apple.com/quicktime/download/standalone.html
I went and downloaded the standalone quicktime, installed it. Opened the quicktime program to make sure it worked, which it did, then tried itunes again.......
WALLLA IT WORKS!!!! Finally
hope this might help, good luck. -
When I go to plug in my iPhone 5 to my PC it will charge my phone but it doesn't show up that it's connected to my computer or in iTunes. I have tried just about everything that I can find in the support discussions but nothing has worked. Any other suggestions?
If you have carefully follow ALL of the steps in that article, you are using a USB port directly on your computer and not a USB hub (don't use a front port on a tower or desktop either, as they are an internal hub) and you installed iTunes correctly using an Administrator ID and you have tried disabling your antivirus and firewall then there is no hope of it ever working. Look at the tip again, and go through it carefully, not skipping any steps.
Note, BTW, that an iPhone will not show up on a computer, only in iTunes. If there are photos in the Camera Roll then it will appear in Windows as a digital camera only. -
My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file location to run the update in all of my iTunes files as well as when I've tried reinstalling it.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
Photos in the camera roll of "iPhone cannot be imported because the device is locked with a passcode. Tried just about everything - suggestions?
Because your computer sees your phone, as it would see any digital camera, as long as you have photos in your camera role. Since you state you don't sync with this computer & have a passcode on your phone, that's why you get that message. The only way to prevent that message is either start syncing with this computer; remove the photos from your camera roll prior to connecting; or first turn off your passcode before you connect. Either that, or you live with it.
You shouldn't be storing photos in your camera roll anyway. iPhone camera roll is not designed for photo storage. You should be regularly importing them. -
My Bluetooth has disappeared and I have tried just about everything on the internet. When I click on Bluetooth file exchange it says hardware not found. I tried resetting everything as well nothing is working for me please help because now my facetime doesn’t work neither does photo booth and now I cannot text people off my laptop unless they have iMessage.
If you followed the instructions in the support article exactly (leaving the machine off for two minutes), then it has a hardware fault. Take it to an Apple Store or other authorized service provider for repair.
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Errors, have tried just about everything
Would be grateful for any help please!
Am trying to sort my sons ipod, with no luck. I can't update or restore it, itunes doesn't see it but it is in windows. Errors so far, not recognising usb device, ipod service error, disk write error. I've been on the support site and tried the whole list, but nothing has helped.
After 3 days of trying, am about to throw this out of the window!!
ThanksIf you followed the instructions in the support article exactly (leaving the machine off for two minutes), then it has a hardware fault. Take it to an Apple Store or other authorized service provider for repair.
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Can't Connect To Music Store...Tried Just About Everything
I can't connect to the Itunes music store. I have tried closing it and clicking it again, restarting my computer, and searching the support site for help. Does anyone know what I can do?
I cannot connect to the Music Store OR download new episodes of podcasts I am subscribed to/___sbsstatic___/migration-images/migration-img-not-avail.png What is going on It's been over 24 hours.
I am hoping that it is a temporary Music Store update which will (fingers crossed) be including video content on its UK store - but i highly doubt it
Anyone got any inside info - please share if do/___sbsstatic___/migration-images/migration-img-not-avail.png
])u$tr00]\/[
iMac G5 2.0 - 20" Mac OS X (10.4.2) 1gig ram, 400 gig HD, SuperDrive, 60gb iPod 5g video -
IPhone is not showing up in iTunes. I've tried just about everything. Please help!
Everything was working just fine until I updated my iTunes to the latest version (11.1.3).
I'm using a PC with Windows 7. I have an iPhone 5 and a couple of different iPod. Now all of them wont connect to iTunes.
I've tried everything, uninstalling, re-installing, all the troubleshooting and tutorials on the apple support online.
Today I was on the phone for about 30 mins with the apple support staff and we couldn't get it to work.
My other PC, which also Windows 7 has the newest iTunes installed and all of our iPhones and iPods have no trouble.
After I install the new iTunes on this PC, my iPhone is apearing in the computer, but will not connect to iTunes.
iTunes diagnostic will say it is not finding any iPhone or iPod.
I've even removed all of my antivirus software, tried re-installing an older iTunes version, nothing seems to fix it.
The apple support staff I talked to said a few other people have had a similar problem and they don't really know how to fix it.
As far as USB ports, they should all be ok. I've tried other devices (printer, scanner, flash drive) and they are working fine when plugged in.
It must be something to do with the apple mobile device support....?
Anyone's help or suggestions are greatly appreciated!it could be the cord. i have that same issue with my phone and it was the cord. you're not supposed to store the usb cord (or any other electrical cord) in a bunched up manner. anyway, i played around with my cord by bending it in different directions and now the cord works and my phone is recognized again. if all else fails, best to buy a new cord.
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ITunes won't launch. Have tried (I think) everything.
Okay, I want to get a little something off my chest and say that it is absurd how difficult it is to get help with iTunes, honestly. Really frustrating me ;_;
Moving on.
I recently got a new laptop, custom built and shipped last week. It's a Dell, 1GB RAM, 1.73GHz Pentium Processor, and all-around a pretty decent machine. Anyway, so I was looking to play music from my iPod through my computer, so I go to DL iTunes, and it works, I listen to music for a few hours, and then shut it down to go to sleep. I start back up the next morning, attempt to start iTunes, and nothing happens. I ctrlaltdel to check the task manager, and iTuneshelper is running, along with iPodmanager, stuff like that, but not iTunes.exe.
So I restart. Still doesn't load. I turn restart and turn off my firewalls. Still doesn't work. Restart again, uninstall iTunes and Quicktime, come back, re-download and reinstall, still nothing. Uninstall Quicktime only, DL the Standalone quicktime, install it, still doesn't work. Go through the whole msconfig deal. Still nothing. So, here's a list of things that have tried and not worked, for easy reference:
-Restarting
-Uninstalling iTunes/Quicktime and Re-DL'ing and reinstalling
-Uninstalling Quicktime, DL'ing Standalone, reinstalling QT.
-msconfig stuff
-Completely uninstalling McAfee.
Oh, yeah, I'm running Windows XP, by the way.
Also, my firewall has been turned off the entire time, so I know it's not that.
So, seeing as I'm going crazy without the ability to listen to my music, I would appreciate some help. Thanks to anyone who can help me.Okay, I want to get a little something off my chest
and say that it is absurd how difficult it is to get
help with iTunes, honestly. Really frustrating me
Moving on.
I recently got a new laptop, custom built and shipped
last week. It's a Dell, 1GB RAM, 1.73GHz Pentium
Processor, and all-around a pretty decent machine.
Anyway, so I was looking to play music from my iPod
through my computer, so I go to DL iTunes, and it
works, I listen to music for a few hours, and then
shut it down to go to sleep. I start back up the next
morning, attempt to start iTunes, and nothing
happens. I ctrlaltdel to check the task manager,
and iTuneshelper is running, along with iPodmanager,
stuff like that, but not iTunes.exe.
So I restart. Still doesn't load. I turn restart and
turn off my firewalls. Still doesn't work. Restart
again, uninstall iTunes and Quicktime, come back,
re-download and reinstall, still nothing. Uninstall
Quicktime only, DL the Standalone quicktime, install
it, still doesn't work. Go through the whole msconfig
deal. Still nothing. So, here's a list of things that
have tried and not worked, for easy reference:
-Restarting
-Uninstalling iTunes/Quicktime and Re-DL'ing and
reinstalling
-Uninstalling Quicktime, DL'ing Standalone,
reinstalling QT.
-msconfig stuff
-Completely uninstalling McAfee.
Oh, yeah, I'm running Windows XP, by the way.
Also, my firewall has been turned off the entire
time, so I know it's not that.
So, seeing as I'm going crazy without the ability to
listen to my music, I would appreciate some help.
Thanks to anyone who can help me.
Hope this will help !
Since downloading itunes rev6 have been unable to use itunes...error message when launched "quicktime not able to initiate ..."
Apple procedure proposed through Windows XP error message function did not work..this has been the case since 22/11/2006.
Yesterday..went through the following procedure :
1/ uninstall Quicktime only
2/ re download itunes rev6 from apple site
3/ during download process "uncheck" installation proposition to have itunes as the prefered audio player on my PC
4/ complete installation process.
5/ re launch my computer..
6/ I checked that Quicktime worked ..It did ( first time since Nov 11 !)
7/ launch itunes = didn't open but no error message ?
8/ go into desktop configuartion & "personnalize option" & declare itunes as your prefered audio player
9/ re-launch computer..
10/ Surprise it worked !
Good luck & by the way totally agree with your opening comment..as I have just spent 6 weeks & endless time browsing the net to try to solve my problem..
Seeing the cost of the product which I love...very poor support organization = bad point for Apple!
JeanMarcJC -
After my daughter dropped my phone on the floor (surprisingly the screen didn't crack), the screen went black and I could not turn the phone back on. This was not the first time that this happened to me and I fixed it by plugging it in to my car charger. I tried that this time and it did come back on but the place where my signal strength bars should be said 'searching'. After a short while, a message came up saying that my phone needed to be restored and to connect it to iTunes.
My phone would not come on unless it was plugged into a charger, other than that the screen was black (and still does that). The apple screen will show and then the usb cord connecting to iTunes symbol comes up and it will go passed that screen.
I connected to iTunes, and found out that my phone was in recovery mode and needed to be restored. I tried to restore several times and the same thing happens. iTunes will begin the process (extracting files first) after that part is complete and iTunes starts the next step of preparing the phone for restoring, my phone will go black as if it shut off and then the apple screen comes on and then the usb cord connecting to iTunes shows up and then iTunes delivers the error21 code. Can anyone help me please? I've tried pressing the home button and lock button at the same time for seconds and then holding the home button blah blah but it does me no good because I can't get my phone to do anything unless its connected to a charger or the computer. Please don't tell me my phone is broken !!NOO it's not broken it is a software error. What you need to do is put your phone into what is called DFU mode or Device Firmware Upgrade Mode. What you have to do is connect your phone to itunes but do not start the sync process. Ignore any popups from itunes initially. When you are connected to itunes take your phone and hold down the home button and power button at the same time. Hold them down for about 30 seconds or so and you should see your device screen rollover to the black screen and disconnect from itunes once this happens it will reboot and automatically connect to iTunes, after this happens start the restore process through itunes and it should continue past the error message.
* Also before you do this try ejecting your sim card if you have the at&t model if you are on Verizon ignore this. There is a small oval port on the right side of the phone with a small pinhole. Use a paperclip and insert it into the hole, the door will pop open. Take the door out, remove the sim card and wait 5 minutes then return the sim card back into the phone and begin the above process.
If none of this works you may just want to bring it the genius bar and have them look at it. Good Luck and I hope this helps! -
I tried to delete and clear the system then re-install (even manually). It installs, but will not register in Namoroka v3.6.3. It keep on asking to install the plug-in. Never had the same issue with XP???
#See [[managing the flash plugin]]
#If an issue like "asks to install" persists after Firefox restart then you may have to quit Firefox (File -> Quit) and check that no instances are running (ctrl+alt+del, processes tab) before starting it again.
Please post here if you have more details on the issue if this link does not resolve it. -
I have tried all the recommend solutions I could find in the Apple Support Community. I noticed a couple of weeks ago the iPad was acting funny about connecting to the internet via the Wi-Fi. The past two days, it wasn't able to connect to the wireless router at all. It recognizes that the wireless router network exists, it just can't join. I tried the re-boot method. I have re-set the network setting on the iPad back to factory. I even thought my old wireless router may have issues and bought a new one yesterday, and the iPad actually worked for about 24 hours and now I am back to the iPad not being able to connect to the wireless router. I have re-entered the wireless router from scratch thinking that there may have been a bug in the setup. I have removed the security settings from the wireless router to see if that may have prevented the iPad from connecting but got the same message "Unable to Join". I have cleared the cookies and data, as that was also a recommended fix, but that didn't work. I also connected the iPad to the computer so that I could check for the latest update. iPad has the latest version, so that solution didn't work. Does anyone out there got any other ideas, or are you experiencing the same problem? Is there some known issue that I am not aware of???
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
I have tried uninstalling and re-installing iTunes and my pc still will not connect with the iTunes Store. I have tried just about every suggestion on the web to no avail, please help.
When I click on the store it just never opens, I do not receive any message. I try to "refresh the page" and nothing. While having the store selected I go to "help" and check for updates and i get a message; "The iTunes updatte server could not be contacted" and it prompts me to check my internet connection which is fine. None of the items under the "Store" respond with anything.
I ran a iTunes Diagnostics/ Under "Which Tests do you want to run" I check only "Network Connections" and the results that I receive is...
Network connectivity:
Network interfaces, verified
iTunes Store connectivity:
Internet connection, verified
Secure link to iTunes Store, FAILED
Does this help? -
my itunes won't work so i tried reinstalling and when it starts an error pops up that says:
"the feature you are trying to use is on a network resource that is unavailable. click ok to try again, or enter an alternate path to a folder containing the installation package 'Itunes.msi' in the box below
please help, its frustratingfirst, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the revo uninstaller http://http://www.revouninstaller.com/revo_uninstaller_free_download.html. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
next download itunes. it worked for me hope this is helpful!!
oonce you get into the revo uninstallergo thru to delete itunes hit uninstall on the itunes icon then you will go thru to it will tell u the same nmessage about the feature and network hit cancell then go thru and hit scan (make sure bthe advance scan button is pushed) this will take awhile but go thru the list and hit everything associated with itunes. hit delete then install itunes again. it worked for me hope it works for you!
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