ITunes won't join CD tracks

I am using iTunes 10.1.1.4. I have previously been able to join tracks of audiobook CDs but all of a sudden, the option to join CD tracks is constantly greyed out. anybody know why this is happening, or do I have to reinstall iTunes?

here is some helpful tips> http://aldoblog.com/audiobooks/itunes/frequently-asked-questions/#q1 hope this helps:)

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