ITunes won't launch, it has encountered an problem and needs to close.

I am unable to access my itunes. Keep getting error message "itunes has encounteres a problem and needs to close."
Anyone got any ideas?
Pat Mahoney

First check to see if Quicktime works normally, iTunes will not work without it.
If Quicktime is OK, then use this troubleshooting article:
XP version
http://support.apple.com/kb/TS1421
Vista version
http://support.apple.com/kb/TS1717
If Quicktime does not work, describe what happens with any error message in full.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx, Xilisoft converter)
If so uninstall them, they are know to cause problems with QUickitme.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

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Doublechecking something. Are you still back at SP2 for your XP? Or do you have SP3 in place?

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I finally gave in to the annoying pop-up and upgraded to 8.0.2.20 from 7.6. Initial load worked fine, connected to ipod and updated it without a problem.
Shutdown computer and tried to load this morning. Now get the "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I tried to uninstall itunes 8 and revert back to 7.6 but my library was updated by itunes 8 and prevents this reversion.
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If you want to use iTunes 7, you need to rebuild your library like this:
http://support.apple.com/kb/HT1451
If you wan to troubleshoot iTunes 8, first check to see if Quicktime works. If it works normally then use this trouble shooting method for iTunes.
http://support.apple.com/kb/TS1421
If QUicktime doesn't work describe what happens with any error message.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them, they are know to cause problems with QUickitme.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

ITUNES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE PROBLEMS

PLEASE HELP ME. I CAN NOT GET INTO ITUNES. I KEEP GETTING THE ERROR MESSAGE "ITUNES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE" ERROR . WHAT MUST I DO? ITRIED TO REINSTALL THE SOFTWARE,BUT IT DID NOT WORK. HELP

First, try to check your Quicktime installation--this has been discussed over and over again on the forum. If Quicktime won't launch--that's the problem. You can uninstall and reinstall this application.
I just had this failure a few days ago. I chose to "repair" my Quicktime installation instead of re-doing the whole thing. I TURNED OFF MY VIRUS PROTECTION AND FIREWALL BEFORE I PROCEEDED! Then, I let Windows run a repair and everything worked properly afterwards!

Cannot open itunes, "itunes has encountered a problem and needs to close"

I have tried numerous to times to download itunes update after having ipod display indicating not all songs have been transfered because of old version. I've tried disabling McAfee and getting windows updates, (I'm running XP)When I look in programs, ipod for updater it lists both 2004-08-06 and 2005-10-12. The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either and gives the same error mess. Will uninstalling and reinstalling itunes help? and if so, I loose my entire collection right?

hi daytimer!
The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either
hmmm. that strongly suggests that the itunes problem is due to a broken quicktime. let's try a careful standalone QT 7.0.3 reinstall first.
download and save the QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
http://www.apple.com/quicktime/download/standalone.html
does the install go through okay? if so, does itunes launch properly after that?
love, b

ITunes has encountered a problem and needs to close

Just downloaded latest version of itunes with quicktime. Won't run. Get the Itunes has encountered a problem and needs to close error to Microsoft message. Have latest Windows XP updates as well as latest Ipod updater. Have Norton Antivirus. Looked at task manager, nothing is running. Please help.

I shutdown my antivirus software(Norton). Downloaded the upgrade iTunes and Quicktime, then downloaded Quicktime by itself.(Don't know if this was necessary, but it worked.) Restarted the Norton. Problem resolved for now.

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I bought the Apple airport router I installed it with the provided disc and that same day my iTunes would not come up. For window users I get the box that reads iTunes has encountered a problem and needs to close. We are sorry for the inconvenience with a box that you click to Send Error Report. Here is the error……… AppName: itunes.exe AppVer: 7.6.2.9 ModName: unknown
ModVer: 0.0.0.0 Offset: 000a019a
I figured that my music files somehow were corrupt and that shi_ happens. Well a week later I was having troubles with the Apple router so I returned it and uninstalled it from my program files C drive. Then I gave iTunes another shot and it opened. Weird, I know. Well my next router was a Net gear it worked fine but it lagged on COD4 while online with my PC, so I returned it. Then I bought a Belkin - N1 Vision Wireless-N Wireless Router and it did not come with an install disc just plug and play. That very same day my iTunes gave me that **** error again. This time I can’t try to uninstall it from my program files because it was plug and play. I already tried to do a system restore and I shut down my PC and start it back up without the router plugged in and still no luck. I also tried to repair iTunes and that didn’t work. I went to the Geek Squad and they tell me the two issues can’t be related (a router not allowing my iTunes to run). My computer is running on Windows XP Pro. I’m now playing my music through Windows Media Player. I’m in ****!!!! Can someone please help me!!!!! I also tried a few things on iTunes support and they didn’t work. I will be more than happy finically facilitate someone for helping me get my iTunes up and running like usual. Dallas @ [email protected] I’ll be checking this thread every day. PLEASE HELP!!!!!!!!!!!!!!!!!

,......"The enstaller encountered errors before the requested operations for Quicktime could not be completed. To retry these operations at a later time, please run the installer again."
Checking on things that can cause QuickTime launch errors and install/uninstall errors now.
Have you at any stage installed an ACE or K-Lite Mega Codec Pack, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?
(I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running/installing of a higher version of QuickTime.)

"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

please... help. i can't to sync my tones to my ip5s. i don't know why....
"iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
"Please tell Microsoft about this problem."
And bla bla bla... Already send error report, but everytime i want to sync tone to my phone that toolbox will appear.
So frustrated.
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hi David!
okay, it's time to check if you have a weird registry problem. (the problem i'm thinking about produces the same error message.)
we diagnose that by creating a new user account (with full administrative privileges). you can do that in your "user accounts" control panel. there's help documentation on it to the left of the screen. while you're in there, also switch off "fast user switching" in your logging-on preferences.
now log on to the new user account. can you successfully launch itunes from inside there?
keep us posted on your progress.
love, b

"iTunes has encountered a problem and needs to close. We are sorry for the

HI all
I've got know this problem:
""iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." With the option to send error report or don't send.
and the error signature is:AppName: itunes.exe AppVer: 7.0.2.16 ModName: unknown
ModVer: 0.0.0.0 Offset: 01a21040
Does anyone know what should i do?
Thanks
Wouiners

I had the same issue. I found a solution under a different thread posted by scubastevee32. It worked for me. I copied pasted his solution below.
after countless hours of dead ends.... I found this to fix the problem(thank you "b noir")
hat one could be being caused by a problem with your QuickTime. (itunes uses QuickTime for audio and video playback.)
so let's try swapping out your QuickTime.
head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?
HP Pavilion Windows XP Pro

ITunes 6 error - iTunes has encountered a problem and needs to close.

iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
AppName: itunes.exe AppVer: 6.0.1.3 ModName: unknown
ModVer: 0.0.0.0 Offset: 0000b77d
Any idea´s anyone Plz
Phil

hi Richard!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
the first thing we should check with one of those is a broken quicktime. does your quicktime currently launch? if it doesn't, let's try a careful standalone QT install. see:
http://discussions.apple.com/message.jspa?messageID=1154498#1154498
keep us posted.
love, b

Itunes has encountered a problem and needs to close. we are sorry for the i

ok so i installed itunes and i keep getting that error and it wont let me open itunes. i have uninstalled itunes and quicktime and installed the newest version and an old version as well and this error keeps comeing up. getting pretty ****** because im a college student and i need my music. any help will be apprecitated
here is the error that i get (error signature: appname itunes.exe Appver.7.3.1.3 modname: Unknown ModVer:0.0.0.0 offset 10001040)

thank you Abner!
Itunes has encountered a problem and needs to close
the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

Itunes 10 has encountered a problem and needs to close

i recently installed itunes 10 to my pc but it wont open. i tried reinstalling but it and installing it, i scaned for viruses and malwarebytes but it still doesnt work instead a window opens with saying "itunes has encountered a problem and needs to close" i click on the "click here" section and this comes out:
appname:itunes.exe
appver:10.1.1.4
modname:unknown
modver:0.0.0.0
offset:781329e1

modname:unknown
modver:0.0.0.0
Can you check one more thing for me please? Is your QuickTime Player also failing to launch at the moment?

AHHH "iTunes has encountered a problem and needs to close."

iTunes has encountered a problem and needs to close.
AHHHHHHHHHHHHHHHHHHHHHHHHHHHH, im tired of seeing that error as soon as i open up
soon as i updated it, it stopped working, i've searched searched and searched but i can't find anything, this is really making mad, it won'et let me open it or anything, how do i fix this, what is the deal? there has to be a way around it, to fix it, or another progrma that will add songs to the iPod.

I have the same problem!
I have no spyware or anything like that stopping it.
What else could it be?
Its happened eve since i restore my computer to the day after i installed it.
HELP ITS DRIVING ME MAD!
-Hana xx

Right after upgrade: iTunes has encountered a problem and needs to close.

We just allowed the iTunes update, then when we went to start iTunes we keep getting this message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."
I've tried to follow some of the help documents (deleted SCinfo.sidb from: http://support.apple.com/kb/TS1776), deleted a local docuemnts temp directory, made sure QuickTime does work on it's own.
My setup had iTunes on the C drive originally but over a year or two ago now I moved that to an external drive, that is still attached. I'm leary to uninstall and reinstall as I don't know if I'll loose any movies/music/audiobooks/podcasts/apps I have in there (my new iTunes folder was named F:/New-iTunes and has worked without issue since day 1 until this update this week.)
I need to get our iPod(s) up to date with media before we go out of town later this weekend. Help please.

In order to see the error repeated, I had to reenable Bonjour. First I just manually started the service, then iTunes and no issue. iTunes worked. Then I set the service to manually start, rebooted, started Bonjour then iTunes. iTunes worked again. Finally, set Bonjour to Automatic, rebooted then tried to start iTunes and ERROR.
iTunes won't start if Bonjour set to Automatic.
The error listed in the message box is:
Error Signature:
AppName: itunes.exe
AppVer: 10.2.1.1
ModName: dnssd.dll
ModVer: 2.0.4.0
Offset: 0000246c
The relevant text from the error file Windows creates is:
EXE NAME="dnssd.dll" FILTER="GRABMIFILTERTHISFILEONLY"
MATCHING_FILE NAME="dnssd.dll" SIZE="91424" CHECKSUM="0xAC197D3" BINFILEVERSION="2.0.4.0" BINPRODUCTVERSION="2.0.4.0" PRODUCT_VERSION="2.0.4.0" FILE_DESCRIPTION="Bonjour Client Library" COMPANY_NAME="Apple Inc." PRODUCT_NAME="Bonjour" FILE_VERSION="2.0.4.0" ORIGINAL_FILENAME="dnssd.dll" INTERNAL_NAME="dnssd.dll" LEGAL_COPYRIGHT="Copyright (C) 2003-2010 Apple Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1B975" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="2.0.4.0" UPTOBIN_PRODUCTVERSION="2.0.4.0" LINK_DATE="10/07/2010 19:13:14" UPTOLINKDATE="10/07/2010 19:13:14" VER_LANGUAGE="English (United States) [0x409]"
Do we even NEED Bonjour? I've set it the Bonjour service to disabled in the time being. Your comments are welcome.
- John

Can't install iTunes, "Itunes has encountered a problem and needs to close"

I just got a new Dell. My old iTunes 5.0 wouldn't install, so I downloaded the new 7.0, and am having an issue. I have tried all of the support recommendations on this site, including deleting everything and reinstalling, changing the audo and speaker settings, QTime settings, etc (although when I try to uninstall Quicktime it won't let me). I even did the MSCONFIG and tried to do a selective start up with just iTunes. I initally was getting the Ipod Service error that people have posted about, but once I deleted my old Ipod Updater, that stopped, but now this is what happens: The install appears to go through just fine, and says it has completed. But when I try to click the icon, it says "Itunes has encountered a problem and needs to close". Any ideas? This is very frustrating. My daughter just got an Ipod for Christmas and is terribly upset she can't use it.
Thanks
April

I finally got it to work. Uninstall quicktime and itunes. Go to quicktime and just install quicktime and then go to itunes and install itunes. This solved my problem. Yeh. After 3 days I finally got it. Good luck!

ITunes won't launch, it has encountered an problem and needs to close.

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