ITunes won't launch on PC -- trying to deauthorize

I recently purchased a Mac Book for my Mother. We are trying to deauthorize her PC which she has purchased and downloaded music to via iTunes. Unfortunately, when we launch iTunes, an error pops up saying:
"Apple Application Support was not found.
Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.
Error 2"
All I am wanting to do is get iTunes launched so I can deauthorize this computer which we originally downloaded music to.
Thanks.

What operating system does she have, Ron? XP, Vista or 7?
If Vista or 7, is it a 32-bit or 64-bit version?

Similar Messages

  • ITunes won't launch. Have tried (I think) everything.

    Okay, I want to get a little something off my chest and say that it is absurd how difficult it is to get help with iTunes, honestly. Really frustrating me ;_;
    Moving on.
    I recently got a new laptop, custom built and shipped last week. It's a Dell, 1GB RAM, 1.73GHz Pentium Processor, and all-around a pretty decent machine. Anyway, so I was looking to play music from my iPod through my computer, so I go to DL iTunes, and it works, I listen to music for a few hours, and then shut it down to go to sleep. I start back up the next morning, attempt to start iTunes, and nothing happens. I ctrlaltdel to check the task manager, and iTuneshelper is running, along with iPodmanager, stuff like that, but not iTunes.exe.
    So I restart. Still doesn't load. I turn restart and turn off my firewalls. Still doesn't work. Restart again, uninstall iTunes and Quicktime, come back, re-download and reinstall, still nothing. Uninstall Quicktime only, DL the Standalone quicktime, install it, still doesn't work. Go through the whole msconfig deal. Still nothing. So, here's a list of things that have tried and not worked, for easy reference:
    -Restarting
    -Uninstalling iTunes/Quicktime and Re-DL'ing and reinstalling
    -Uninstalling Quicktime, DL'ing Standalone, reinstalling QT.
    -msconfig stuff
    -Completely uninstalling McAfee.
    Oh, yeah, I'm running Windows XP, by the way.
    Also, my firewall has been turned off the entire time, so I know it's not that.
    So, seeing as I'm going crazy without the ability to listen to my music, I would appreciate some help. Thanks to anyone who can help me.

    Okay, I want to get a little something off my chest
    and say that it is absurd how difficult it is to get
    help with iTunes, honestly. Really frustrating me
    Moving on.
    I recently got a new laptop, custom built and shipped
    last week. It's a Dell, 1GB RAM, 1.73GHz Pentium
    Processor, and all-around a pretty decent machine.
    Anyway, so I was looking to play music from my iPod
    through my computer, so I go to DL iTunes, and it
    works, I listen to music for a few hours, and then
    shut it down to go to sleep. I start back up the next
    morning, attempt to start iTunes, and nothing
    happens. I ctrlaltdel to check the task manager,
    and iTuneshelper is running, along with iPodmanager,
    stuff like that, but not iTunes.exe.
    So I restart. Still doesn't load. I turn restart and
    turn off my firewalls. Still doesn't work. Restart
    again, uninstall iTunes and Quicktime, come back,
    re-download and reinstall, still nothing. Uninstall
    Quicktime only, DL the Standalone quicktime, install
    it, still doesn't work. Go through the whole msconfig
    deal. Still nothing. So, here's a list of things that
    have tried and not worked, for easy reference:
    -Restarting
    -Uninstalling iTunes/Quicktime and Re-DL'ing and
    reinstalling
    -Uninstalling Quicktime, DL'ing Standalone,
    reinstalling QT.
    -msconfig stuff
    -Completely uninstalling McAfee.
    Oh, yeah, I'm running Windows XP, by the way.
    Also, my firewall has been turned off the entire
    time, so I know it's not that.
    So, seeing as I'm going crazy without the ability to
    listen to my music, I would appreciate some help.
    Thanks to anyone who can help me.
    Hope this will help !
    Since downloading itunes rev6 have been unable to use itunes...error message when launched "quicktime not able to initiate ..."
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    Yesterday..went through the following procedure :
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    2/ re download itunes rev6 from apple site
    3/ during download process "uncheck" installation proposition to have itunes as the prefered audio player on my PC
    4/ complete installation process.
    5/ re launch my computer..
    6/ I checked that Quicktime worked ..It did ( first time since Nov 11 !)
    7/ launch itunes = didn't open but no error message ?
    8/ go into desktop configuartion & "personnalize option" & declare itunes as your prefered audio player
    9/ re-launch computer..
    10/ Surprise it worked !
    Good luck & by the way totally agree with your opening comment..as I have just spent 6 weeks & endless time browsing the net to try to solve my problem..
    Seeing the cost of the product which I love...very poor support organization = bad point for Apple!
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  • ITunes won't launch if iPod is connected but ejected

    If I connect my iPod (set to Disk Use, no auto-launch of iTunes), then eject it through the Finder, iTunes won't launch. It hangs with no window until force quit or the iPod is unplugged. I've noticed this through several versions of iTunes.
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  • Itunes won't launch since update

    Seems like i have the same problem as a lot of people.
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  • My itunes won't work so i tried reinstalling and when it starts an error pops up that says: "the feature you are trying to use is on a network resource that is unavailable. click ok to try again, or enter an alternate path to a folder containing the insta

    my itunes won't work so i tried reinstalling and when it starts an error pops up that says:
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  • "itunes.exe-entry point not found" error message, itunes won't launch

    32 bit
    xp pro
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    Try removing iTunes and all Apple related software using the instructions in this Apple support document and downloading a fresh copy of the newest version from Apple's website.
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  • My itunes won't launch even after reinstalling.  Looked in itunes folder and somehow lost itunes library?  HELP!

    My itunes won't launch even after reinstalling.  Looked in itunes folder and somehow lost itunes library?  HELP!

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  • Itunes won't launch

    My iTunes won't launch. Any suggestions or ideas?

    Uninstall all iTunes related software (AMDS, Bonjour, etc.) then reinstall itunes. Directions below
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  • ITunes won't launch on my MacBook Pro. The icon just bounces. I restarted my computer and it still won't open. Any suggestions?

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  • ITunes won't launch after upgrade

    I just downloaded the new iTunes upgrade onto my Macbook, and now iTunes won't launch. It just bounces once and then does nothing. I've gone through the uninstall and reinstall process, but still no dice. Any suggestions would be greatly appreciated. (Also, since I uninstalled it, did I lose everything I'd previously downloaded to iTunes?!)
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  • My iTunes won't launch. It will give and error code 13014. How can I fix this?

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  • HELP. I've tried everything! iTunes won't launch!

    So i've installed and re-installed the latest version of iTunes, and still, i can't open it. I used to have iTunes 4, which i was completely happy with, so i never upgraded it. Then i got a 2nd gen iPod Nano, which is only compatible with iTunes 7, so i had no choice but to upgrade. I've tried clicking the iTunes desktop icon a million times, i've tried "Start", "Run", "iTunes", and i've gone into the C: Drive and gone into where iTunes was originally located, to click that, and still, nothing happens. I just see an hourglass for a few seconds, but then it disappears, and nothing happens at all. I've looked all through the technical support pages from Apple, and still, nothing. I've tried everything they've recomended, and none of it has opened iTunes 7 for me. Luckily, i came across my original "Install iTunes" installer for iTunes 4, so i deleted iTunes 7 and reinstalled iTunes 4, to see if i could open that. I had no trouble with opening iTunes 4, so i thought i could reinstall 7 and see if it worked. So, i deleted iTunes 4, and tried to reinstall iTunes 7 again. It still won't launch. I have all of my music backed up, so i'm not worried about losing any of the files or anything like that. I just want to know how to get iTunes to launch.
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      Windows XP Pro  

    '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
    ''(If you're not using it, switch to the Default theme.)''
    * You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
    * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
    ''Once you get the pop-up, just select "'Start in Safe Mode"''
    '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
    ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
    Please report back soon.

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