ITunes won't launch or unexpectedly quits immediately
Same issues as many others. I have read many of the threads and tried many of the suggestions. My iTunes launch briefly (I can see the menu bar change), then quits unexpectedly. I have tried to find any conflicting software but nothing is working.
I have tried the following solutions with no success:
• deleted all iTunes prefs, apps, folders, etc. and re-installed iTunes 8.01
• deleted everything and installed iTunes 7.5
• moved a working copy of iTunes and all prefs from another computer
Any suggestions or help would be appreciated.
This is the text from the error report:
Date/Time: 2008-11-12 11:25:22.748 -0800
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Command: iTunes
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Parent: WindowServer [82]
Version: 8.0.1 (8.0.1)
Build Version: 2
Project Name: iTunes
Source Version: 8011201
PID: 290
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x6369642f
Thread 0 Crashed:
0 <<00000000>> 0x6369642f 0 + 1667851311
1 libcrypto.0.9.7.dylib 0x91949541 OBJNAMEinit + 41
2 libcrypto.0.9.7.dylib 0x9194944a OBJNAMEadd + 32
3 libcrypto.0.9.7.dylib 0x91949350 EVPaddcipher + 40
4 libssl.0.9.7.dylib 0x949de5c2 SSLlibraryinit + 26
5 com.apple.mobiledevice 0x0e701072 AMDeviceNotificationSubscribe + 30
6 com.apple.iTunes 0x00453c72 0x1000 + 4533362
7 com.apple.iTunes 0x001e6cf3 0x1000 + 1989875
8 com.apple.iTunes 0x0004e35f 0x1000 + 316255
9 com.apple.iTunes 0x0004e5a5 0x1000 + 316837
10 com.apple.iTunes 0x0004e6db 0x1000 + 317147
11 com.apple.iTunes 0x0003b9cf 0x1000 + 240079
12 com.apple.iTunes 0x0003cbd0 0x1000 + 244688
13 com.apple.iTunes 0x0003cd3a 0x1000 + 245050
14 com.apple.iTunes 0x0028ab5f 0x1000 + 2661215
15 com.apple.iTunes 0x00003062 0x1000 + 8290
16 com.apple.iTunes 0x00002f89 0x1000 + 8073
Thread 1:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082c227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9083d100 CFRunLoopRun + 60
3 com.apple.iTunes 0x00296428 0x1000 + 2708520
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 2:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082c227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ba42 CFRunLoopRunInMode + 61
3 com.apple.audio.CoreAudio 0x91468356 HALRunLoop::OwnThread(void*) + 158
4 com.apple.audio.CoreAudio 0x91468171 CAPThread::Entry(CAPThread*) + 93
5 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 3:
0 libSystem.B.dylib 0x900248c7 semaphorewait_signaltrap + 7
1 com.apple.iTunes 0x00271657 0x1000 + 2557527
2 com.apple.iTunes 0x00367f0f 0x1000 + 3567375
3 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000009 ebx: 0x9194958e ecx: 0x6369642f edx: 0x0000001f
edi: 0x919e7bc8 esi: 0x00000003 ebp: 0xbfffd1a8 esp: 0xbfffd16c
ss: 0x0000001f efl: 0x00010286 eip: 0x6369642f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
Binary Images Description:
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0xf76000 - 0xf77fff com.apple.textencoding.unicode 2.1 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x1b86000 - 0x1ba9fff com.apple.AppleProResDecoder 1.0 (51) /System/Library/QuickTime/AppleProResDecoder.component/Contents/MacOS/AppleProR esDecoder
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Model: MacBookPro2,2, BootROM MBP22.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 1 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: AirPort Extreme, 1.4.4
Bluetooth: Version 1.9.5f4, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHW2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GWA4080MA
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
Try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ directory and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.
Similar Messages
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ITunes won't launch if iPod is connected but ejected
If I connect my iPod (set to Disk Use, no auto-launch of iTunes), then eject it through the Finder, iTunes won't launch. It hangs with no window until force quit or the iPod is unplugged. I've noticed this through several versions of iTunes.
Note that I found this topic already in existence here, but I felt that the issue needed a bump to the top of the list.Does your quicktime work perfectly? I got that message when I tried to open iTunes 5 a couple times, and my quicktime wasn't being sensed by the computer at all. It was just there.
-
ITunes won't launch on Windows XP laptop.
When I click iTunes, it asks me if I want to make the following changes to this computer and when I click yes, it is unresponsive. Can anyone help please?
Hey Sh33r1n!
I have an article that will address this question and help you troubleshoot the issue:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421
Thanks for using the Apple Support Communities!
Cheers,
Braden -
Itunes won't launch since update
Seems like i have the same problem as a lot of people.
Since last update itunes won't launch
Just get a white screen and the blue circle going around the pointer.
Have tried the complete unistalll and reinstall without success
One thing i noticed is that when it freezes and i open task manager to close it down it says 32 bit next to itunes not 64 bit?
Is the wrong version being downloaded?Without trying to be funny here, why should the problem be with my user account or my PC!
Without trying to be funny, you've accidentally succeeded in being a bit funny here.
This is a user-to-user troubleshooting forum. Folks come here to troubleshoot their problems. So we, quite naturally assume that's what you were trying to do, and reply to try to help you fix it. The reason why you see so many people here saying there are problems is that this is where people come if they have problems and want to fix them.
If you believe the problem is all at Apple's end, and would like to register a sort of complaint with them (rather than do any troubleshooting of your problem), then it makes a heck of a lot more sense to contact Apple directly via the product feedback pages. (Because this is primarily an user-to-user forum, there's no guarantee an Apple person will see your post here. They will read your feedback via the form, although they also say they will not respond.) Here's a link through to the iTunes product feedback form:
http://www.apple.com/feedback/itunesapp.html
(Given that you're not here to troubleshoot, I'll bid you adieu, and desubscribe from this particular topic.) -
My iTunes won't launch. It will give and error code 13014. How can I fix this?
My iTunes won't launch. It will give and error code 13014. How can I fix this?
Hi tuzas2,
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some applicable information below for you:
iPhone and iPod touch: An unknown error (13014), (13136), or (13213) may occur after updating to iTunes 8.0.1 or later
Solution 1
Make sure you have the latest version of iTunes installed.
Solution 2
Quit and reopen iTunes. If the issue continues, then restart your computer.
Solution 3
Quit iTunes, temporarily disable the anti-virus security software on your computer, then reopen iTunes and try to sync your device. If iTunes successfully syncs your iPhone or iPod touch, consult the anti-virus software vendor.
Solution 4
Turn off Genius in iTunes in the Genius sidebar (choose View > Hide Genius Sidebar).
I hope this information helps ....
Have a great day!
- Judy -
"itunes.exe-entry point not found" error message, itunes won't launch
32 bit
xp pro
itunes won't launch
HELP!Try removing iTunes and all Apple related software using the instructions in this Apple support document and downloading a fresh copy of the newest version from Apple's website.
http://support.apple.com/kb/ht1925
B-rock -
My itunes won't launch even after reinstalling. Looked in itunes folder and somehow lost itunes library? HELP!
The first thing I'd suggest is to get a good antispyware checker and give it a go at your system. Some recent spyware has been reported by other users to shut down iTunes or prevent it from launching. From user reports, Ewido seems to be the best at catching it. You can download a free version of Ewido here.
If that doesn't cure the problem, try deleting the iTunes preference files:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
and
C:\Documents and Settings\<username>\Local Data\Application Data\Apple Computer\iTunes\iTunes.pref
You might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.) Delete them or if you want to be able to put them back if it doesn't help, drag them to some other location. This will force iTunes to run the setup assistant the next time you launch iTunes. Note that you'll have to go back and set any preferences you've changed from the default.
If that still doesn't work, try this:
Bugie: Perform a Thorough & Complete Uninstall and Reinstall of iTunes/QuickTime.
Hope this helps. -
My iTunes won't launch. Any suggestions or ideas?
Uninstall all iTunes related software (AMDS, Bonjour, etc.) then reinstall itunes. Directions below
http://support.apple.com/kb/HT1925 for xp
http://support.apple.com/kb/HT1923 for vista or 7 -
Itunes won't launch - requires Quicktime 7.5.5 but software update says software is current
itunes won't launch - requires Quicktime 7.5.5 but software update says software is current
Are you using Leopard?
If so, let's try installing a QuickTime 7.7 for Leopard using a .dmg installer downloaded from the Apple website:
http://support.apple.com/kb/DL761
If you install that does that clear up the iTunes trouble? -
iTunes won't launch on my MacBook Pro. The icon just bounces. I restarted my computer and it still won't open. Any suggestions?
Try redownloading it from:
http://www.apple.com/itunes/download
If you need further assistance on this thread, tell us the OS X version you are running on your MacBook Pro, and the iTunes version number. -
ITunes won't launch after upgrade
I just downloaded the new iTunes upgrade onto my Macbook, and now iTunes won't launch. It just bounces once and then does nothing. I've gone through the uninstall and reinstall process, but still no dice. Any suggestions would be greatly appreciated. (Also, since I uninstalled it, did I lose everything I'd previously downloaded to iTunes?!)
**I just realized I've accidentally posted this under the Windows discussion. Sorry.
Message was edited by: snwp2Sorted! Panic over. I ran the download again and everythin seems OK.
-
Itunes won't launch after using norton utilities
Hi,
I used Norton disk doctor and now itunes won't launch. How do I fix this?
Many thanks!Get rid of Norton's, it's far more trouble than it's worth. This is exactly the kind of thing that happens when you run Disk Doctor or the other parts of the suite, and is why they got out of the Utilities market for the Mac.
1. Try repair Permissions with Disk Utility
2. Try Trash the com.apple.iTunes.plist file from the home / library / preferences folder
3. Try Re-install iTunes. Move the app from the Applications Folder to the Trash, then go to HD / Library / Receipts and trash any pkg file there with iTunes in the name.
Regards
TD -
Safari won't open it unexpectedly quits
Can someone please help me, I can't open Safari, immediately a message comes up that it unexpectedly quit, tried several times by clicking reopen but the same message pops up. By clicking report, I found this:
Process: Safari [411]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 6.0.2 (7536.26.17)
Build Info: WebBrowser-7536026017000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [136]
Date/Time: 2013-02-04 13:35:49.603 -0800
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 3185200 sec
Crashes Since Last Report: 45
Per-App Interval Since Last Report: 5176406 sec
Per-App Crashes Since Last Report: 27
Anonymous UUID: D4F2673C-C27B-4EAC-A1FB-B25F7AACCCC8
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[411]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0 CoreFoundation 0x00007fff83af6f56 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8a432d5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff83af6d8a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8bfa371f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit 0x00007fff8960a62b -[NSMenu itemAtIndex:] + 165
5 AppKit 0x00007fff8960a784 -[NSMenu removeItemAtIndex:] + 63
6 Safari 0x00007fff8c204d7f -[AppController(FileInternal) _removeExtraShowDownloadsMenuItem] + 92
7 Safari 0x00007fff8c20560c -[AppController awakeFromNib] + 497
8 CoreFoundation 0x00007fff83aedfb1 -[NSObject performSelector:] + 49
9 CoreFoundation 0x00007fff83aedf32 -[NSSet makeObjectsPerformSelector:] + 274
10 AppKit 0x00007fff895f2347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
11 AppKit 0x00007fff895e88bb loadNib + 322
12 AppKit 0x00007fff895e7db8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
13 AppKit 0x00007fff895e7cd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
14 AppKit 0x00007fff895e7c16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
15 AppKit 0x00007fff89858cd7 NSApplicationMain + 398
16 Safari 0x00007fff8c3ff073 SafariMain + 197
17 Safari 0x0000000106d5ff2c Safari + 3884
18 ??? 0x0000000000000002 0x0 + 2
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff86e4dce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff8a38e7d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff8a37fa7a abort + 143
3 libc++abi.dylib 0x00007fff87ed67bc abort_message + 214
4 libc++abi.dylib 0x00007fff87ed3fcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff8a4331b9 _objc_terminate + 94
6 libc++abi.dylib 0x00007fff87ed4001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff87ed405c std::terminate() + 16
8 libc++abi.dylib 0x00007fff87ed5152 __cxa_throw + 114
9 libobjc.A.dylib 0x00007fff8a432e7a objc_exception_throw + 327
10 com.apple.CoreFoundation 0x00007fff83af6d8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation 0x00007fff8bfa371f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit 0x00007fff8960a62b -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit 0x00007fff8960a784 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework 0x00007fff8c204d7f -[AppController(FileInternal) _removeExtraShowDownloadsMenuItem] + 92
15 com.apple.Safari.framework 0x00007fff8c20560c -[AppController awakeFromNib] + 497
16 com.apple.CoreFoundation 0x00007fff83aedfb1 -[NSObject performSelector:] + 49
17 com.apple.CoreFoundation 0x00007fff83aedf32 -[NSSet makeObjectsPerformSelector:] + 274
18 com.apple.AppKit 0x00007fff895f2347 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
19 com.apple.AppKit 0x00007fff895e88bb loadNib + 322
20 com.apple.AppKit 0x00007fff895e7db8 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
21 com.apple.AppKit 0x00007fff895e7cd3 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
22 com.apple.AppKit 0x00007fff895e7c16 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
23 com.apple.AppKit 0x00007fff89858cd7 NSApplicationMain + 398
24 com.apple.Safari.framework 0x00007fff8c3ff073 SafariMain + 197
25 com.apple.Safari 0x0000000106d5ff2c 0x106d5f000 + 3884
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff86e4e7e6 kevent + 10
1 libdispatch.dylib 0x00007fff8b8b4786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8b8b3316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff86e4e192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8a38e594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8a38fb85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff86e4e192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8a38e594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff8a38fb85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff86e4dbca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8a390274 _pthread_cond_wait + 840
2 com.apple.WebCore 0x0000000107664b9b WebCore::IconDatabase::syncThreadMainLoop() + 107
3 com.apple.WebCore 0x00000001076626b4 WebCore::IconDatabase::iconDatabaseSyncThread() + 500
4 com.apple.JavaScriptCore 0x0000000106fa838f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff8a38c8bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff8a38fb75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff86e4c67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff86e4bd71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff83897df5 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff83897d35 thread_fun + 24
4 libsystem_c.dylib 0x00007fff8a38c8bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff8a38fb75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff6695d408 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff6695d430 rsp: 0x00007fff6695d408
r8: 0x00007fff73e5bfb8 r9: 0x00007fff6695ce98 r10: 0x00007fff86e4dd0a r11: 0xffffff80002dad60
r12: 0x00007f907c102fb0 r13: 0x0000000000000007 r14: 0x00007fff73e5e960 r15: 0x00007fff6695d580
rip: 0x00007fff86e4dce2 rfl: 0x0000000000000246 cr2: 0x000000010a3a1000
Logical CPU: 0
Binary Images:
0x106d5f000 - 0x106d5ffff com.apple.Safari (6.0.2 - 7536.26.17) <712FC0E4-1F7C-3C6F-A65F-8F9EDE304463> /Applications/Safari.app/Contents/MacOS/Safari
0x106d6a000 - 0x107004ff7 com.apple.JavaScriptCore (7536 - 7536.26.15) <DE475475-D66E-3BF3-9AA6-422601989CF6> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x1070b1000 - 0x107235fff com.apple.WebKit (7536 - 7536.26.17) <8FC2CDD6-82DB-3ECE-A5C1-5CDA0E0575F1> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
0x107326000 - 0x107500ff7 com.apple.WebKit2 (7536 - 7536.26.17) <581B0D94-3749-3DFC-B15B-68E026AF5942> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
0x10765e000 - 0x108604ff7 com.apple.WebCore (7536 - 7536.26.15) <BB07086A-227A-3817-BFED-4DF34E04CD56> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
0x7fff6695f000 - 0x7fff66993baf dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
0x7fff82fd6000 - 0x7fff8307bfff com.apple.ink.framework (10.7.5 - 113) <1AE6676D-490A-36C2-B6CC-00F93AEB31DE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff83208000 - 0x7fff83278fff com.apple.datadetectorscore (3.0 - 179.4) <9C01D16F-75A9-3BDD-B91A-F0F32261A2E7> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff832ee000 - 0x7fff83300ff7 libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
0x7fff83301000 - 0x7fff833f6fff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
0x7fff833f7000 - 0x7fff8366bfff com.apple.CoreImage (7.99.1 - 1.0.1) <4BB09B79-275B-364C-9466-0FF36ABB1218> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff8366c000 - 0x7fff83681fff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <C061ECBB-7061-3A43-8A18-90633F943295> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff8372c000 - 0x7fff83838fff libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
0x7fff83839000 - 0x7fff83894ff7 com.apple.opencl (2.0.19 - 2.0.19) <B05BF605-73B8-328F-A228-6FA59E1FC73A> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff83895000 - 0x7fff83a35ff7 com.apple.QuartzCore (1.7 - 270.5) <19E5E0AB-DAA9-3F97-988C-D9A46AFB9C04> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff83a36000 - 0x7fff83a52ff7 com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff83a53000 - 0x7fff83c27ff7 com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff83c28000 - 0x7fff83f54fff com.apple.HIToolbox (1.9 - ???) <CCB32DEA-D0CA-35D1-8019-E599C8007AB6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff83f55000 - 0x7fff8408bfff com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff842ad000 - 0x7fff842adfff libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
0x7fff842da000 - 0x7fff8430aff7 com.apple.DictionaryServices (1.2.1 - 158.3) <5E2EBBFD-D520-3379-A431-11DAA844B8D6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff8430b000 - 0x7fff8430bfff com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff8430c000 - 0x7fff8434dfff com.apple.QD (3.40 - ???) <47674D2C-BE88-388E-B1B0-03F08BFFE5FD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff84b77000 - 0x7fff84b77fff com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff84b78000 - 0x7fff84badfff com.apple.securityinterface (5.0 - 55022.6) <4D6DAF8F-7873-3992-A6D6-478C7664FA39> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff84bae000 - 0x7fff84bedfff com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff84d88000 - 0x7fff850a4fff com.apple.CoreServices.CarbonCore (960.25 - 960.25) <4FC1AB30-022C-3C67-AC46-FDCBFCB7EEDE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff850a5000 - 0x7fff850a5fff com.apple.Carbon (153 - 153) <AF0F9910-E3C3-3922-AA92-A39000655E0F> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff850a8000 - 0x7fff850f4ff7 com.apple.SystemConfiguration (1.11.3 - 1.11) <0A7F1982-B4EA-3424-A0C7-FE46C6224F03> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff850fd000 - 0x7fff85108ff7 com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <6540EAF2-E3BF-3D2E-B4C1-F106180D6F20> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff85117000 - 0x7fff8518dfff com.apple.CoreSymbolication (2.2 - 73.2) <126415E3-3A35-315B-B4B7-507CDBED0D58> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8518e000 - 0x7fff85b2ca27 com.apple.CoreGraphics (1.600.0 - ???) <576777EA-921B-3D94-98C3-40A9CF8EBD18> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff85d1b000 - 0x7fff85d31ff7 com.apple.ImageCapture (7.1.0 - 7.1.0) <1AD40E02-2126-377B-A0D2-CBB21D932558> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff85d89000 - 0x7fff85e8bfff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
0x7fff866cd000 - 0x7fff866cdfff com.apple.audio.units.AudioUnit (1.7.3 - 1.7.3) <04C10813-CCE5-3333-8C72-E8E35E417B3B> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
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0x7fff8e687000 - 0x7fff8e687fff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8e688000 - 0x7fff8e69aff7 libbsm.0.dylib (??? - ???) <349BB16F-75FA-363F-8D98-7A9C3FA90A0D> /usr/lib/libbsm.0.dylib
0x7fff8e69b000 - 0x7fff8e71efef com.apple.Metadata (10.7.0 - 627.37) <B9BEB598-B6F2-3BFF-A8F3-C3C87CD076AB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff8e725000 - 0x7fff8e728fff libRadiance.dylib (??? - ???) <CD89D70D-F177-3BAE-8A26-644EA7D5E28E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x7fff8e729000 - 0x7fff8e730fff libGFXShared.dylib (??? - ???) <D3598924-B167-372E-8C9F-1BBF68852542> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff8e731000 - 0x7fff8e757fff com.apple.framework.familycontrols (3.0 - 300) <6F0C58C0-22E7-3877-8CFA-1ED0CB3CE38B> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff8e75a000 - 0x7fff8e8b7fff com.apple.audio.toolbox.AudioToolbox (1.7.3 - 1.7.3) <5F1E4695-BC74-3ADD-8345-627BCD68201A> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8e99e000 - 0x7fff8e9a3fff libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib
0x7fff8e9bf000 - 0x7fff8ea59ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff8ea5a000 - 0x7fff8ea7efff com.apple.RemoteViewServices (1.5 - 44.2) <A0417D7F-22E9-3FD8-AC55-67654D8E93EB> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff8ea7f000 - 0x7fff8ea88ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <A4D651E3-D1C6-3934-AD49-7A104FD14596> /usr/lib/system/libsystem_notify.dylib
0x7fff8ea89000 - 0x7fff8eae1ff7 libTIFF.dylib (??? - ???) <4DA86D53-8977-351D-9DC5-C7AE8F0FD423> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8eae2000 - 0x7fff8eb0bfff com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8eb0c000 - 0x7fff8eb0ffff libCoreVMClient.dylib (??? - ???) <28CB0F3F-A202-391F-8CAC-FC9A1398A962> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff8eb10000 - 0x7fff8eb83fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff8eb86000 - 0x7fff8eb97ff7 SyndicationUI (??? - ???) <4E1B17F1-7F88-324F-B7F5-CEB760310B2B> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x7fff8eb98000 - 0x7fff8eba0fff libsystem_dnssd.dylib (??? - ???) <584B321E-5159-37CD-B2E7-82E069C70AFB> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8eba1000 - 0x7fff8ebc5fff com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8ebc6000 - 0x7fff8ebd1fff com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8ec46000 - 0x7fff8ec5dfff com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff8ecbc000 - 0x7fff8ecc1fff libGIF.dylib (??? - ???) <58A4492D-AAE7-3B8F-8B06-62867471A3EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8ecc2000 - 0x7fff8ecd1ff7 libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
0x7fff8ed47000 - 0x7fff8ed99ff7 libGLU.dylib (??? - ???) <DB906997-0F70-3469-BA0E-2F1DDBEAD8D5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8eda8000 - 0x7fff8edc9fff libPng.dylib (??? - ???) <E2B52527-4D0C-3595-BB13-8E8EF364E998> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8f6d8000 - 0x7fff8f6dbfff com.apple.help (1.3.2 - 42) <BF14DE49-F7E8-336F-81FB-BBDF2DB3AC09> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff8fa49000 - 0x7fff8fa4aff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
0x7fff8fa60000 - 0x7fff8fa64fff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
0x7fff8faaa000 - 0x7fff8fb4cfff com.apple.securityfoundation (5.0 - 55116) <A9311EF6-B7F7-3DA5-84E8-21BC9B2C3C69> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff8fb5e000 - 0x7fff8fbd9ff7 com.apple.print.framework.PrintCore (7.1 - 366.3) <C5F39A82-0E77-3AD6-906A-20DD2EE8D374> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff8fc22000 - 0x7fff8fd24ff7 com.apple.PubSub (1.0.5 - 65.28) <0D52431F-D0B3-3175-85FF-8213615A4526> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x7fff8fd4e000 - 0x7fff8fdaefff libvDSP.dylib (325.4.0 - compatibility 1.0.0) <3A7521E6-5510-3FA7-AB65-79693A7A5839> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff8fdaf000 - 0x7fff8fe76ff7 com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8fe7a000 - 0x7fff8fe97ff7 com.apple.openscripting (1.3.3 - ???) <F5E34F54-CE85-334B-8F25-53581D43960C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff8fe98000 - 0x7fff8ff9ffe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 683
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=183.6M resident=131.3M(72%) swapped_out_or_unallocated=52.3M(28%)
Writable regions: Total=1.1G written=5556K(0%) resident=6572K(1%) swapped_out=0K(0%) unallocated=1.1G(99%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
CoreServices 1992K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
MALLOC 71.2M
MALLOC guard page 64K
SQLite page cache 480K
STACK GUARD 56.0M
Stack 10.5M
VM_ALLOCATE 64K
__CI_BITMAP 80K
__DATA 15.2M
__IMAGE 528K
__LINKEDIT 58.5M
__TEXT 125.0M
__UNICODE 544K
mapped file 24.7M
shared memory 312K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 365.3M
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.4 GHz, 4 GB, SMC 1.69f3
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533643465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533643465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547575A9E384, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: FreeAgent Go, 0x0bc2 (Seagate LLC), 0x2100, 0xfa130000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfd120000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
ITunes won't launch after downloading iTunes 7.1.1
While downloading iTunes 7.1.1, I received an error but the process continued. Unfortunately, now every time I try to launch iTunes, it comes up momentary... then shows a message... "Updating iTunes library"... then locks up. It's happened 20+ times and I have restarted my computer 10+ times trying different ways to help the problem. Nothing is working... anyone know how I can fix this problem?
IBM Thinkpad Windows XPit comes up momentary... then shows a message... "Updating iTunes library"... then locks up.
that is typically caused by a problem with one of your content files.
tracking down which file(s) are causing the issue can be a pain. but you could try the "Check for content files with issues" section from the following document:
iTunes for Windows: Troubleshooting unexpected quits, freezes, or launch failures -
HT1349 iTunes won't launch on office PC
I have to go out to the web and re-download iTunes EVERY MORNING in order to play my iTunes on my office computer. Anybody know the fix for this? I have an HP desktop, Windows 7.
Hey platinum1960,
Check out the following article, it goes over troubleshooting steps for when iTunes has launch issues on a Windows 7 computer:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Take care,
David
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