ITunes won't let me change song information and hangs up...

Using an 2010 iMac and iTunes 11.x I tried to change some song information as I did it for several years and iTunes versions.
Now it seems to be an installation error and the program hangs up if I try to open the information pop up.
The music plays on but nothing else can be done as to quit iTunes (hard quit).
A reinstallation doesn't had any impact, but I was not able to deinstall iTunes first (error message: ...this program is part of OS X and cannot be deleted...)
I also checked the hard disk and the right management, everything seems to be fine.
Has anybody an idea how to get iTunes de- and reinstalled completely?
I did not find an guide for that.
Thanks in advance for your help.

Hey there skipperchong,
The other file that it could be is the iTunes library file.. The problem is. This containes all of your playlists, file locations, library info and various other things.
So we cant simply remove it and let the OS write a new fresh one like the other file.
What you would have to do is remove your entire library of itunes, delete the library file and reimport your music again, which will, in turn delete your playlists.
Are you on a Windows computer or a Mac?

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