ITunes won't let me install iOS 7 (Error Code 6)

It let me back up my iphone 4S, downloaded the newest version, and when it tried to install it to my phone, it said error code 6 (Errors related to third-party security software).  My phone is now sitting with the apple logo and a loading bar on full, but iTunes no longer has it as a connected device, so I'm stuck with it connected, but can't safely unplug it.
Problem 1:  I can't install iOS 7
Problem 2: Phone is stuck plugged in with no way to safely unplug it
Please help!

Hey LadyAlexandra,
Thanks for the question and detailed information. You are correct in recognizing that error 6 is related to third-party security software. It may be necessary to disconnect your iPhone, troubleshoot with the steps below, then restore your iPhone in recovery mode:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error6
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
1. Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
3. Verify that access to ports 80 and 443 are allowed on your network.
4. Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
5. Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
6. Restore your device while connected to a different network.
7. Restore using a different computer.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.

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