Itunes won't let me purchase music

i've tried buying music but it keeps saying it's my first time purchasing on this device, which is not true, and is requiring answers to my security questions that i don't know the answers to. I have an alternate email address set up in my account and it should come up with a message saying send to rescue address, but it doesn't. What should I do?

A rescue email address is not the same thing as an alternate email address - they are different settings/addresses on an account. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

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    Hi, katiechristine. 
    Thank you for visiting Apple Support Communities. 
    Here are the steps on how to enable cookies. 
    Safari 6 (OS X Mountain Lion): Manage cookies
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  • ITunes won't let me download music to iPhone 4s or 5

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    Make sure you are using the correct Apple ID and password.
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