Itunes won't load after purchasing Quick time Pro

I purchased QuickTime Pro and now my itunes won't load. My version is 7.6.9. I keep getting message that reads I have an older version installed of Quick Time and that I need to uninstall itunes. I have tried this repeatedly but no luck. any suggestions?

I keep getting message that reads I have an older version installed of Quick Time and that I need to uninstall itunes.
That suggests that some application (other than QuickTime itself) has stashed old QuickTime componentry down in your system files.
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
*If you have a 32-bit version of Windows,* open the "System32" folder.
*If you have a 64-bit version of Windows,* open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

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Purchasing Quick time Pro

I am interested in purchasing Quick Time Pro (although I am waiting until after the mac World Expo). My question is that if I'm running three computers on my network do I have to purchase it three times, or do I have to purchase it only once, and use the password on all three computers.
Thanks in advance.

You must purchase a separate key for each computer.

I purchased quick time pro, and attempted to download quick time 7, but it says I have quick time x installed. I deleted quick time x but it still says it is there and will not let me install.

I purchased quick time pro, and attempted to download quick time 7, but it says I have quick time x installed. I deleted quick time x but it still says it is there and will not let me install.

In the optional install items-Quick Time is not an option. I am on Leopard.
Then you either:
1) never had QT X installed and could not have deleted it since QT X is only installed on Snow Leopard (OS X v10.6), Lion (OS X v10.7), and Mountain Lion (OS X v10.8) systems or...
2) you are actually running Snow Leopard (OS X v10.6) and not Leopard (OS X v10.5) as you just stated.
Please confirm which statment is actually correct.

Previously purchased quick time pro and lost it

I purchased Quick Time Pro for Windows 7 and then lost it when my computer crashed. I have recovered the product key from my Apple account but I can't figure out how to use the key to recover my product. It just keeps asking me to buy the program again.

Hi timonez99,
If you have your previous QT Pro key but are having issues downloading QuickTime and/or applying the key to unlock the Pro functionality, you may find the following pages helpful:
QuickTime 7.7.5 for Windows
http://support.apple.com/kb/DL837
QuickTime 7 Pro Installation - Windows
http://www.apple.com/quicktime/pro/unlock-win7.html
About QuickTime 7 Pro registration keys (codes)
http://support.apple.com/kb/HT2240
Regards,
- Brenden

HT3678 I purchased Quick time pro, went through the steps above. When I go to save the video save is grayed out and it says I need to purchase quicktime pro.

I purchased Quick time pro, went through the steps above to install.
When I go to save the video save is grayed out and it says I need to purchase quicktime pro.

Quicktime Pro will do full screen streaming videos that are compatible with Quicktime installed Codecs. If the video of the Olympics on the website has a specific URL to go straight to the video, then yes, you can call upon it with Quicktime Pro's player and then watch it fullscreen.
If the video of the Olympics was embedded such a way that you can't find the direct link to the video, then the limitation is how the webpage is designed. Thanks to Flip4Mac, there is now also a Windows Media codec you can install for Quicktime as well:
http://www.flip4mac.com/wmv_download.htm
Although some video software like Elgato's EyeTV don't work with it yet. If you are using Elgato's software, don't download it, and rather download Windows Media Player for Mac OS X:
http://tinyurl.com/26pxg
if the video is in Windows Media.
If the video is in Realplayer, click on the Realplayer Free button on the upper right corner of:
http://www.real.com/player/?src=realaudio
You can enter a dummy address and password if you don't want Real's offers.
If it is still a question of not being able to determine the true link to the video, try using different Mac web browsers to see what result you get:
http://www.macmaps.com/browser.html
Disclaimer: Reference to links I make to my Macmaps.com website are a for your information only type reference. I do not get any profit from this page, and it is open to the public.

ITunes won't load after recent upgrade

I see I'm not the only one with this problem. I've been through the FAQ and removed and downloaded iTunes and Quicktime separately multiple times, but iTunes won't load. It will be difficult to buy more songs like this.
I've a Sigma Tel Audio driver installed by Dell. I'm running McAfee anti virus. Let me know what other info will help somebody to help me solve this.
Thanks.

a few questions before proceeding.
are you getting an error message? if so, what does it say? include error message numbers if you're getting any.
or are you getting no error messages whatsoever when you try to launch itunes?
if no error message, a few more preliminary questions aimed at narrowing in on possible culprits.
(1) do you have Norton Internet Security 2005 installed on the PC?
(2) try launching your QuickTime. does it:
(a) launch perfectly fine?
(b) fail to launch with an error message? (if so, what does it say?)
(c) exhibit other peculiar behavior? (if so, could you describe it for us?)
(3) reboot the PC. bring up your Task Manager, and click on the "Processes" tab. now try to launch itunes again.
does an "itunes.exe" process appear in the Processes tab? if so, does it persist in there or does it disappear after a few seconds?

ITunes won't load after windows update

Just did the latest automatic backup in Windows 7, and noe iTunes won't load. It keeps "checking" my library then I get a Windows message that iTunes is shutting down.
Anyone else getting this?

I think iTunes has lost itself!
So many different issues,
Hopefully it will be fixed soon

ITunes won't run because of Quick Time issue

I can't get Quick Time to work, so I can use my ITunes. I have tried to reinstall. but it just gives me an error sending report.
Any help, pleae.

That error message suggests that you have or have had one of the problem programs I listed. It is possible that one may have been installed with something else. You need to be sure you have got rid of these programs. They are bad news for Quicktime.
Here is the procedure if the uninstall fails - you need to do an installer cleanup:
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.

Rotate movie feature not showing up after installing quick time pro key

I installed Quick Time 7 Player for Windows and then entered my Quick Time 7 Pro registration code. When I open a movie, recorded on a Sony Cyber Shot camera, movie editing features are not showing up. I need to rotate my movies 90 degrees and that was the sole purpose of purchasing the pro addition.
After reading through pages of on-line support resourses and endless calls for technical support (and receiving none), I am still unable to figure out what's going on. Any ideas? Thank you for your help and insights in advance.

Sounds like you are trying to edit muxed mpeg files, the editing of which QT PRO does not support. It also will not export the sound from such files. If they are mpeg-1 you can use Mpeg StreamClip to edit or export them. If they are mpeg-2 you would first need to buy the mpeg2playbackcomponent. With that component installed mpegstreamclip will also edit mpeg2 files.
Message was edited by: Dick Napoli

Itunes won't load after installing

I had itunes installed on my computer in the past, but after much trouble I removed it. (Was told that it would be easy to install again.) I had built up quite up quite an extensive library for my wife and I's ipod classics. I have tried several times to re-install itunes and it seems to have installed ok. When I try and open itunes a window pops up telling me that "itunes has encountered a problem and needed to close". I don't know what I have done wrong and I have NO idea of how to fix it.... Please help.

First check to see if QUicktime is OK, iTunes will not run if Quicktime does not.
If Quicktime owrks use this article:
Xp
http://support.apple.com/kb/TS1421
Vista version
http://support.apple.com/kb/TS1717
If Qicktime does not work, give the error message.
Then try to open QUicktime preferences from the control panel(classic view). Give any error message in full.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
These are bad news for QUicktime.

ITunes won't load video purchases from iTunes store to Video IPod

I'm getting some of the videos I purchased but not all of them, and there is certainly enough space on the iPod, I've gone through all off the steps even to creating a new user account and erasing the library, and poof still nothing, any suggestions?

Connect your iPod and allow iTunes to open (or open it manually). Highlight the iPod and select the tab for the video type - Music for music videos, Movies or *TV Shows.* Read all of the options carefully and determine which one applies to you.

ITunes won't load after upgrading to Mavericks. Error 13010. I have tried deleting the Genius library file, still no luck.

I found some feeds where people had deleted the genius library .itdb and were able to fix the problem. It did not fix mine. Still unable to access iTunes!

The option key... I've been holding down the command key... No wonder that didn't work. I should really be writing this stuff down!.
Regardless, Downloading and reinstalling iTunes did the trick.
Thank you mende1 & saffron63 for the assist!

QP Pro Keeps Asking To Purchase Quick Time Pro

I am running QT Pro on a Toshiba XP Vista Pro machine. The About button shows QT 7.6.2(515) and QT PRO. However, if I download a movie and try saving it, QT asks for me to buy QP PRO.

Where are you trying to download this file?
Can you post the URL?

How to down load quick time pro

I purchased quick time pro and have my authorization number
how do I down load it.
The registration on quick time rejects the number.
I can't find all item actions on my account history.
Thank you

Download the Quicktime 7 Player (NOTE: SEVEN, not X), and run that:
http://support.apple.com/downloads/#quicktime
Then go to "Registration...", under the "Quicktime Player 7" menu.

Quick Time Pro - converting movie formats

I am having a frustrating time with Quick Time Pro ... its most likely me, but I do need help.
I just purchased Quick Time Pro for the purpose of taking some previous movies (in the AVI format) that I have burned to a DVD ... and ... convert them to the mov file extension so that I can put them into itune movie library and play them on my new Apple TV.
After a long time with technical support, I finally got Quick Time Pro installed, but now I can not open up the movie ... with Quick Time Pro.
I thought it would be as easy as 1) selecting the movie and 2) and then "Save as" to another format.
I am totally lost right now. I do need help.

I am totally lost right now. I do need help.
To begin with, AVI is a file format--not a compression format. It simply signifies that the audio and video compressed data is spatially interleaved for synchronization purposes and thus prevent one form of data from "overrunning" the other. It is an old file container for which its originator, Microsoft, officially dropped support more than a decade ago in favor of new, more modern file containers.
In order to convert the AVI file, you must first ensure that your system's QT component configuration supports the compression formats contained in the audio and/or video tracks. This may or may not be obvious. If the files open and play in the QT 7 Player, then they are likely edit/conversion compatible with QT 7 Pro. However, if the files simply load in the player but do not play or will not open in the player, then one or more tracks are not supported by your QT components.
Since the AVI is somewhat outmoded, the data contained may or may not be supported by your Leopard OS. Some older compression formats have never been transcoded for Mac us and those that have may never have been transcoded for OS X. The normal thing to do here would be to determine what specific codecs were used to crete the file and then install them if they are available. However, many inexperienced users simply install the Perian component package and hope for the best as this component package includes support for most AVI codecs that have survived the transition to OS X use.
I thought it would be as easy as 1) selecting the movie and 2) and then "Save as" to another format.
Again you are somewhat mistaken. While the "Save As..." QT 7 Pro option will place the audio and video data in an MOV container that will likley import and play in iTunes, it does not ensure the resulting file will be TV compatible since the TV device player only supports a limited number of audio and video compression formats. For instance, a DivX/MP3 AVI data can be moved to an MOV file container which will import and play in iTunes if support by either Perian or DivX codecs (but not normally both at the same time), it cannot be played on an TV device. In such cases, you will need to "convert" the source content to TV compatible compression formats. The most commonly used TV compression format here would be H.264/AAC (with or without chapter, alternate audio, and/or AC3 audio tracks). Once properly supported by the proper components, the DivX/MP3 AVI example above could be either opened directly in the QT 7 Pro player and converted to the TV preset or saved to an MOV file container which cold then be imported by iTunes and converted by iTunes for use on the TV device. (This latter option does not require QT 7 Pro be keyed.)
ADDED:
To clarify what QTKirk said, data burned to DVD for playback on commercial DVD players would normally be converted to "muxed" MPEG2/AC3 or MPEG2/PCM (VOB) content. However, AVI files can also be burned as "data" files in their original AVI file format. You need to look at the files contained on the DVD to know for sure and select the appropriate workflow as needed.

Itunes won't load after purchasing Quick time Pro

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