ITunes won't load

whenever I try to access iTunes I get a message saying-
"The iTunes application could not be opened. An unknown error occurred (-69)" how can I fix this problem???

Try a PRAM zap (shut down, leave off for 1 minute, hold "P""R"+OptionCommand keys while powering Mac up, and keep keys held until you hear 4 chimes then release).
After, see if any other apps are so-affected (QT, web browser...) If other apps also give the same issue, it might be a bit bigger than just itunes.
Lastly, if it still gives the same issue, try DL iTunes 6.0 from Apple.com, NOT Software Update. See if it works then - you might have just gotten a buggy DL.

Similar Messages

ITunes Won't Load on Windows 7

ITunes won't load since the last update. I tried updating to the new beta version, and it still won't load. I have lost my contacts on my iPhone and now I can't load iTunes. I do have another computer running an older version of iTunes and would like to transfer my contacts file to the older computer and then sync my iPhone to that computer. Can someone please help me with transfering my contacts file to the other computer? It would be nice if iTunes would load on this computer, the one I use all the time but it seems this problem is not being addressed. Do Apple personnel only address these problems if you pay them for support, or do they fix their software and help their customers? Here is the error message I get, and as you can see, iTunes is not loading, just giving the error message:
The following program has performed an action that requires Windows to temporarily change the color scheme to Windows 7 basic.
Program: iTunes
Publisher: Apple Inc.
Process Identifier (PID): 4652
Windows will automatically change the color scheme back to Windows Aero when this program or other programs performing similar actions are no longer running.
iTunes never starts after this message. I've checked Windows Task Manager to see what programs are running. I've tried using the iTune comaptibility option but that didn't change anything. iTunes has always worked, now nothing. Nothing happens when I plug in my iPhone, or when I start iTunes. I just want my contacts, that's all!!! I had always thought I was safe because I always backed up my phone -- boy was i wrong.

It doesn't do anything, and QuickTime doesn't do anything either.
many thanks. In recent times, the error-message-free launch failures of both iTunes and QuickTime have often been indicating that some application (other than QuickTime itself) has dropped old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "System32" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes won't load after windows update

Just did the latest automatic backup in Windows 7, and noe iTunes won't load. It keeps "checking" my library then I get a Windows message that iTunes is shutting down.
Anyone else getting this?

I think iTunes has lost itself!
So many different issues,
Hopefully it will be fixed soon

ITunes won't load on Windows 7 after the last update

iTunes won't load on my Windows 7 machine after the last update. There is no error, but the window opens and says "Checking iTunes library" for a while, and then pops up iTunes. When it comes up, I can see it but it won't load or let me interact with it. The window I can see is my podcast library and it suggests it's accessing the iTunes Store. Right clicking, alt-tabbing seem to have no effect, and I can only shut it down in Task Manager. I've tried uninstalling and reinstalling with no luck (...twice). Any other ideas?

Hello Aristoph,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iTunes for Windows issues. If you follow the directions in order it may help:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

My iTunes won't load on my ipad

My iTunes won't load on my ipad

I am experiencing similar problems with my iPhone 4s and 5s, from reading similar posts their are a large number of people having the same issue so I would wait it out before taking the drastic action of a restore, which I have already attempted and has made no odds. I believe it may be an issue on Apple's end.
See also https://discussions.apple.com/message/25735149#25735149
https://discussions.apple.com/thread/6191069?tstart=0

Itunes won't load CDs automatically and I have to restart it everytime to load 1 CD. I have ensured I have latest Itunes, latest DVD driver, start itunes from program library in safe mode but nothing works. Any ideas ?

Itunes won't load CDs automatically and I have to restart it everytime to load 1 CD. I have ensured I have latest Itunes, latest DVD driver, start itunes from program library in safe mode but nothing works. Any ideas ?

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

ITunes won't load the songs from purchased music CDs

When loading purchased music CDs, the CD loads but iTunes won't load the songs. Error message: "The current encoder settings for bit rate and sample rate are not valid for the file." I'm using an iMac PPC G4 with 768 MB RAM and OS 10.4.11 with iTunes 4.7.1. If I copy the songs into a folder I can push them into the iTunes library but these are huge AIFF files with no info and the machine can't (won't) transfer them into AAC files.

To what format are you trying to convert? What settings are you using? Has this just started or is this the first time trying this? I really don't know what the limitations are for iTunes 4.7. I thought I was being a luddite in sticking with 7.5....
Try an alternative ripper such as XLD or Max.
X Lossless Decoder: Lossless audio decoder for Mac OS X - http://tmkk.pv.land.to/xld/index_e.html
http://sbooth.org/Max/

ITunes won't load on my iPhone 4S after installing ios7

Since installing iOS 7 iTunes won't load up, I've tried restarting and changing the cookie settings but it still won't load

Hi Jason,
It was most decidedly a bad idea. Your "friend" downloaded an illegal, pirated version of the software. So, until tomorrow, you are stuck. When the official version of IOS 7 is released, download it, and pray that everything gets staightened out.
When the software is officially released tomorrow, download it via the Software Update feature under Settings>General.
In future, keep in mind that any software that you download to your devices or Mac that is not either from the Apple Apps store, or from a reputable company (like Microsoft or Adobe, etc.) is potentially a hazard. Be vigilant in checking out who the provider is, what kind of support they provide, and how reputable they are. There are a lot of disreputable people out there who don't give a whit about your devices or your Mac, and whose software will do nothing but wreak havoc with them....
Best of luck tomorrow,
GB

ITunes won't load after recent upgrade

I see I'm not the only one with this problem. I've been through the FAQ and removed and downloaded iTunes and Quicktime separately multiple times, but iTunes won't load. It will be difficult to buy more songs like this.
I've a Sigma Tel Audio driver installed by Dell. I'm running McAfee anti virus. Let me know what other info will help somebody to help me solve this.
Thanks.

a few questions before proceeding.
are you getting an error message? if so, what does it say? include error message numbers if you're getting any.
or are you getting no error messages whatsoever when you try to launch itunes?
if no error message, a few more preliminary questions aimed at narrowing in on possible culprits.
(1) do you have Norton Internet Security 2005 installed on the PC?
(2) try launching your QuickTime. does it:
(a) launch perfectly fine?
(b) fail to launch with an error message? (if so, what does it say?)
(c) exhibit other peculiar behavior? (if so, could you describe it for us?)
(3) reboot the PC. bring up your Task Manager, and click on the "Processes" tab. now try to launch itunes again.
does an "itunes.exe" process appear in the Processes tab? if so, does it persist in there or does it disappear after a few seconds?

Itunes won't load after purchasing Quick time Pro

I purchased QuickTime Pro and now my itunes won't load. My version is 7.6.9. I keep getting message that reads I have an older version installed of Quick Time and that I need to uninstall itunes. I have tried this repeatedly but no luck. any suggestions?

I keep getting message that reads I have an older version installed of Quick Time and that I need to uninstall itunes.
That suggests that some application (other than QuickTime itself) has stashed old QuickTime componentry down in your system files.
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
*If you have a 32-bit version of Windows,* open the "System32" folder.
*If you have a 64-bit version of Windows,* open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes won't load library from external HDD.

I'm a DJ in Miami. I have 1TB+ of music. I have it in my HDD that I've used for months with my Macbook Pro Retina. For some reason I opened iTunes a couple days ago before a gig & my HDD wasn't loaded to the library. I went into the preferences & chose my HDD again but when I click apply it just closes the window & nothing happens. My music & playlists won't show up. Everything is still on my HDD so I know that's not it. I even formatted my Macbook & installed a fresh copy of Mavericks hoping that would solve it but it won't work. I have a backup HDD as well but iTunes won't load it either.

I think if you are using iTunes in a semi-professional capacity you need to learn how it works:
What are the iTunes library files? - http://support.apple.com/kb/HT1660
More on iTunes library files and what they do - http://en.wikipedia.org/wiki/ITunes#Media_management
What are all those iTunes files? - http://www.macworld.com/article/139974/2009/04/itunes_files.html
Where are my iTunes files located? - http://support.apple.com/kb/ht1391
iTunes 9 [and later]: Understanding iTunes Media Organization - http://support.apple.com/kb/ht3847
Image of folder structure and explanation of different iTunes versions (turingtest2 post) - https://discussions.apple.com/docs/DOC-7392
You will normally only have one .itl file. It is the library file, along with a smattering of support files and folders. Most of your files are just media files but it's the .itl that gives it all structure. The reason I can't answer your question is most people don't understand "library" has a specific meaning in iTunes. It isn't just media, it's the whole lot working together. Now some people split their library and keep the main files on the main drive, and media on the external. Better is to keep it all together, either on internal or external.
You should have a .itl file somewhere. Conceivably if your drive is corrupt or something weird happened then it might be gone. That's what backups are for. If nothing else you should have old copies of the library fro when you last upgraded iTunes. Did you do a spotlight search?
If your library file is really gone then you will have to build it again:
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451

ITunes won't load, it says Quicktime was not found. QuickTime is required to run iTunes.

iTunes won't load, it says Quicktime was not found. QuickTime is required to run iTunes. Please uninstall iTunes, then install iTunes again. I have done this several times and it keeps showing me that Quicktime is unavailable even though I redownload it every single time.

Try this
https://discussions.apple.com/message/16022028#16022028

ITunes won't load RSS feed

ITunes won't load my RSS feed to post my new shows. I have 4 out so far but ITunes only shows 2. I've pinged, I've been over the RSS feed numerous times and cannot find anything wrong. It loads for other sites without problem.
My show is For The Horde Radio. The link is
http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=262064691
Can someone please let me know why this is? I've sent emails asking for assitance but haven't heard any reply back. Why can't Itunes load the new RSS feed?
Any help is greatly appreciated! Thank you.
Message was edited by: Auntie Ed

You might want to use Feedvalidator.org (a free service) to check your feed.
It looks like you have a few errors such as an "&" in a title that isn't escaped properly (add an amp; right after the & to fix).
You'll probably need to modify the very top of your feed to make it read:
<?xml version="1.0" encoding="UTF-8"?>
and make sure that the server is serving it up properly as UTF-8.
Correct the errors that Feedvalidator reports, keep running it through there until it gives you a "congratulations" that it's a valid RSS feed.
Erik

Itunes won't load up when i click on it

itunes won't load up when i click on it , i don't even get the user agreement, i've deleted and downloaded it 5 times! and still no luck, it worked fine b4 the merged it with quicktime, can anybody help me? do i need a old version of itunes?

hi Kaegod!
itunes won't load up when i click on it , i don't even get the user agreement, i've deleted and downloaded it 5 times!
are you getting an error message when you try to launch itunes? if so, what does it say?
or are you getting no error messages whatsoever? if so, let us know the results of the following observations. (this will give us an idea of which of the three main causes of error-less launch failure we should check up on first.)
reboot the PC. open Task Manager to the Processes Tab. now try to launch itunes again.
does an itunes.exe process appear in Task Manager? if so, does it persist in there or disappear after a few seconds?
keep us posted.
love, b

ITunes won't load my iPhone but the colour wheel showed up

I've been syncing my iPhone 5 to my iTunes (I'm using MacBook Pro), but about a month ago after an software update in my iPhone, iTunes won't load my iPhone.
The iTunes recognised my iPhone as the symbol showed up and the colour wheel for loading showed up.
But the colour wheel showed up forever. I've waited for 2 hours and its still there, and I can't click anything in my iTunes although background music is still playing. I had to force quit my iTunes (but my iTunes works normally if there is no phone connected to it)
I've updated my mac to OS X Yosemite, latest, and my iPhone to iOS 8.1.3. I tried resetting network setting on my phone.
PS: I can sync iTunes with my iPod 2nd generation, but not my iPad (same problem).
Please help, I want to sync my phone to iTunes. iPhoto works with my phone!

Did you reinstall iTunes and Apple Mobile Device Service? http://support.apple.com/kb/HT1747
Try to connect your phone in recovery mode: http://support.apple.com/kb/HT1808

ITunes won't load..HELP!

ok I have tried everything I know how to do..I try to download iTunes and I get an error that states:
"There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
What in the world does this mean?? I had iTunes a few days ago..had to fix my computer's memory so I took it off..and now it won't load back!! I want to update my iPhone..and I need my music!
HELP!

Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

ITunes won't load

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