Itunes won't open/cannot re-install/cannot add or remove program
Sweet jesus i need help
one day itunes decided to stop working. now everytime i click on it it says that "The feature you are trying to use is on a network resource that is unavailable." it also asks for me to find an alternate path to itunes.msi file. i get the same message when i try to add/remove itunes. i also cannot re-install itunes.
PLEASE HELP ME!!!!!!
??? Windows XP none
with that one, let's try the following procedure.
first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.
next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.
Description of the Windows Installer CleanUp Utility
next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:
Removing iTunes and QuickTime for Windows
now try another itunes install. does it go through properly this time?
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Itunes wont open. After installing it, It wont open. It only comes up with an itunes software licence agreement then it disaperes and nothing happends? any sujestion will be greatly apreciated.
hi Shaun!
after installing the update for iTunes, it doesn't run (comp makes noises but nothing comes up on screen). when i open task manager itunes is running as a process, but i can't end process.
hmmm. okay, Norton is still our prime suspect here. that "running itunes.exe process that will not die" symptom is associated with the nastier versions of the NIS 2005 launch suppression problems. (people who get that also often see things like looooooong sloooooow shutdown times on the PCs and odd end program dialog boxes.)
let's try throwing the trusty Lorraine M technique at the beast. (it usually fixes the nastier versions of the NIS 2005 problems.)
Lorraine M: NIS/itunes problem rectified
love, b -
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Itunes won't open. it keeps saying cannot be opened while being updated.
i have a macbook pro. i updated the os to mavericks maybe 2 months ago. now it is OS x version 10.9.4. last night i was trying to open iTunes. it said updates available so i clicked update. i left my computer on since last night and everytime i try to open iTunes it keeps saying "itunes is being updated. itunes cannot be opened while being updated." is that normal? there's no other program running. i am afraid to reboot the computer, i'm afraid that will cause it to crash.
Restart and see what happens. You won't be any worse off than you are now, as long as you have backups.
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Itunes won't open (error) after install?
Hey everyone.
I just built a new home PC Yesterday.
(ASRock FM2A68M-HD+ with a AMD A4-7300 3.8Ghz and 4gb ddr3 Ram)
Running Windows 7 Professional 64-bit.
I downloaded itunes, went through the installation.
And every time I open itunes it comes up with "iTunes has stopped working". And the following:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 12.1.0.71
Application Timestamp: 54c76235
Fault Module Name: CoreAudioToolbox.dll
Fault Module Version: 7.9.9.4
Fault Module Timestamp: 54940ab1
I have never had any problems with iTunes.. EVER.. Please help?
Regards,
Josh.For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2 -
My iTunes won't open and I am getting message "the file iTunes library .itl"cannot be read because it was created by a newer version of iTunes. Anyone have a suggestion?
I don't know why this error occurs, unless you have attempted to downgrade iTunes.
This method should get you up and running again.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2 -
My iTunes won't open on my laptop. Error message says The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes. Help Please!
See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
ITunes won't open after installing upgrade and restarting
When I click on my iTunes icon in the dock, iTunes won't open. Instead, a message box comes up: "The file iTunes "library" cannot be read because it was created by a newer version of iTunes."
Just before this happened, I imported a lot of music into my library. Now iTunes only opens if I pIug my ipod into my Mac.
Is there any way I can get iTunes to open by clicking on the icon, as it used to do?What version of iTunes is installed in the Apple default location ..... /Applications/iTunes ???
Drag the iTunes icon in the Dock to the Desktop and release; it will be deleted with a poof! Don't worry it's only an alias.
In your Home Page ~/Library/Preferences/ ......... drag to the Trash and delete:
com.apple.iTunes.plist and com.apple.iTunesHelper.plist
(don't worry ... new ones will be created upon relaunch of iTunes .... +see below+)
Using: /Applications/Utilities/Disk Utility/Repair Permissions
RESTART the computer
Within the Applicatons folder: double-click the iTunes icon ... if the launch is successful, drag a copy of the iTunes icon to the Dock ... release ... you will now have a current alias in the Dock.
P.S. *Do Not* have the iPod connected to the computer during this process!
DIXIE -
My iTunes won't open! I uninstall it and re-install! When I try to open it says locked disk
My iTunes won't open! I uninstall it and re-install! When I try to open it says locked disk?
Hey pierrejordan,
Thanks for the question. The following article that goes over what to do when you receive a "Disk is locked" error on your Windows computer. Try out the steps within and see if that resolves the issue:
iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
http://support.apple.com/kb/ht1866
Have a good one,
David -
After an iTunes update failed to install, iTunes won't open and I get the following two windows. Program can't start because MSVCR80.dll is missing from your computer, and iTunes not installed correctly. Please reinstall iTunes. Error 7 (windows error 126) When I reinstall I get the same messages and ITunes won't open.
Click here and follow the instructions.
(98815) -
Itunes won't open after installing 10.6
The OTA upgrade to 5.1 went great but after I installed itunes 10.6 and restarted my computer (laptop with windows vista) itunes won't open if I ununstall & reinstall will I lose everything?
Nope. But backing up before you do this is recommended.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Removing and reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925 -
Itunes won't open after install of IOS7
After installing IOS7 on my Iphone4S iTunes won't open. When you click the app it starts to open and then just closes. I have shut the phone off and checked the settings but nothing seems to be working. Help?
Applesbabe wrote:
When you click the app it starts to open and then just closes.
That behavior indicates that the app is crashing.
I recommend trying a restore. Plug your iPhone into iTunes (current version: 11.1) and click the Restore button.
Also consider any possible apps you might have that are suspect - possibly corrupt. Remove any such apps before attempting the restore. -
ITunes won't open after installing update.
After installing the latest itunes update, itunes won't open at all. I click on it and it just won't open. I tried uninstalling and reinstalling and it still doesn't work.
hello Nevada!
After installing the latest itunes update, itunes
won't open at all. I click on it and it just won't
open.
are you getting an error message? if so, what does it
say?
or are you getting no error messages whatsoever? if
so, could you let us know the results of the
following observations?
reboot your PC. open Task Manager to the Processes
Tab. now try to launch itunes again.
does an itunes.exe process appear in Task Manager? if
so, does it persist in there, or does it disappear
after a few seconds?
love, b
b noir - i have been following your advice and i want to thank you for taking your time to try and solve these problems for ipod users.
i have been following this message board each day for the past week - ever since my iTunes stopped working. i have not yet seen anyone who is receiving the same error message as myself.
like most others, i downloaded the recent update for iTunes - since then, iTunes will not open. i have tried most of the other proposed solutions to no avail, such as downloading a stand-alone version of quicktime, making sure my msconfig start-up has the correct check marks, etc.
the iTunes set-up completes with no problem - i have tried installing by saving the file to my hard drive and then running and also by running the program straight from the download window. same results.
once i go to open iTunes, i receive the following error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. if you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem." Then I click "Send Error Report" just hoping I will receive a required update to make this work.
i was wondering if you could attempt to help me resolve this issue? i have my music saved to my external hard drive, so i am in no danger of losing my music. however, i need to open iTunes to update my iPod.
thanks in advance for your help.
rence -
itunes will not open; it says it cannot read because it was created by a newer version. HELP!
Unless you just attempted to downgrade iTunes to an earlier verison this is probably a sign of a corrupt library.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be renamed as iTunes Library.itl to restore the library to a recent state.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
I've noticed more of these missing library posts of late and a common factor to most since I started asking is AVG Anti-Virus. It seems in some cases it might be at least part of the reason why the library file disappears. Try excluding the iTunes folder from any AV scanning process.
tt2 -
ITunes won't open after installing update for 10.4
I updated my iTunes to the most recent version and restarted my computer. When my computer turned back on, I tried to open iTunes but it just keeps giving me the "The application iTunes quit unexpectedly" message and asks me to either ignore report or relaunch. Every time I click relaunch, the message comes up again. My OS is Mac OSX Version 10.5.8. Anyone know what to do?
hello Nevada!
After installing the latest itunes update, itunes
won't open at all. I click on it and it just won't
open.
are you getting an error message? if so, what does it
say?
or are you getting no error messages whatsoever? if
so, could you let us know the results of the
following observations?
reboot your PC. open Task Manager to the Processes
Tab. now try to launch itunes again.
does an itunes.exe process appear in Task Manager? if
so, does it persist in there, or does it disappear
after a few seconds?
love, b
b noir - i have been following your advice and i want to thank you for taking your time to try and solve these problems for ipod users.
i have been following this message board each day for the past week - ever since my iTunes stopped working. i have not yet seen anyone who is receiving the same error message as myself.
like most others, i downloaded the recent update for iTunes - since then, iTunes will not open. i have tried most of the other proposed solutions to no avail, such as downloading a stand-alone version of quicktime, making sure my msconfig start-up has the correct check marks, etc.
the iTunes set-up completes with no problem - i have tried installing by saving the file to my hard drive and then running and also by running the program straight from the download window. same results.
once i go to open iTunes, i receive the following error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience. if you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem." Then I click "Send Error Report" just hoping I will receive a required update to make this work.
i was wondering if you could attempt to help me resolve this issue? i have my music saved to my external hard drive, so i am in no danger of losing my music. however, i need to open iTunes to update my iPod.
thanks in advance for your help.
rence -
My itunes won't open - it says: 'The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem' I have tried un-installing then re-installing itunes and I still get the same message?? Can anyone help?
I have the exact same problem.
I have uninstalled the program, rebooted and downloaded the update again. Same problem, same message.
Please, where is that missing MSVCR80.dll? I don't remember misplacing it.
I'm a Windows 7 user.
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