Itunes won't open-error-says Itunes has stopped working

I can't open Itunes--it keeps saying it has stopped working and it tries to find a solution.  Then it shuts down and nothing happens.  I have uninstalled and redownloaded it but same problem.

Restart your computer.
Disconnect your computer from the internet and see if you can open iTunes without crash.
if iTunes does open, go to iTunes Menu Edit > Preferences, "Advanced" tab and click the "Reset Cache" button, OK.
Now, use Windows Explorer to delete the contents of Music\iTunes\iTunes Media\Download
You may now re-connect your internet then see if you can open iTunes without issues.

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