Itunes won't open get an immediate problem window please help
I just recently did a complete system restore and have since got everything back together. I just tried last night to re-install intunes first with the start up disc and then through the itunes site. After both times downloading the program with no problems I went to start itunes and get an immediate problem screen. The problem only states "itunes has encountered a problem and needs to close. We are sorry the inconvenience" with no explantion or way to correct. Any help would be greatly appreciated.
Thank you,
Lawrence
I have been having the same problem lately. I have not found a solution yet. I've tried repairing the disk, reparing permissions, using a different user, reinstalling itunes, trashing the .plist, but nothing has worked. After iTunes is launched it immediately becomes unresponsive and will not Force Quit. Any help would be appreciated. Thanks.
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Process: iTunes [172]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.1.1 (10.1.1)
Build Info: iTunes-10110401~6
Code Type: X86 (Native)
Parent Process: launchd [106]
Date/Time: 2010-12-18 13:19:34.608 -0600
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6
Interval Since Last Report: 69951 sec
Crashes Since Last Report: 27
Per-App Interval Since Last Report: 95 sec
Per-App Crashes Since Last Report: 14
Anonymous UUID: 614E95DE-9599-4E93-BC26-34F3492271BE
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000001422ed4c
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFP 0x137f8b8c X46O5IeS + 1295324
1 com.apple.CoreFP 0x13053790 YlCJ3lg + 237824
2 com.apple.iTunes 0x00897cf8 0x1000 + 9006328
3 com.apple.iTunes 0x001295cb 0x1000 + 1213899
4 com.apple.iTunes 0x00128ad3 0x1000 + 1211091
5 com.apple.iTunes 0x002f387e 0x1000 + 3090558
6 com.apple.iTunes 0x002f3c05 0x1000 + 3091461
7 com.apple.iTunes 0x0043bb82 0x1000 + 4434818
8 com.apple.iTunes 0x004257b9 0x1000 + 4343737
9 com.apple.iTunes 0x007fb7be 0x1000 + 8366014
10 com.apple.iTunes 0x00011204 0x1000 + 66052
11 com.apple.iTunes 0x0000d3a7 0x1000 + 50087
12 com.apple.iTunes 0x0000d16d 0x1000 + 49517
13 com.apple.iTunes 0x00004387 0x1000 + 13191
14 com.apple.iTunes 0x000040d9 0x1000 + 12505
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x97a6e982 kevent + 10
1 libSystem.B.dylib 0x97a6f09c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x97a6e559 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x97a6e2fe dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x97a6dd81 pthreadwqthread + 390
5 libSystem.B.dylib 0x97a6dbc6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x97a480fa machmsgtrap + 10
1 libSystem.B.dylib 0x97a48867 mach_msg + 68
2 com.apple.CoreFoundation 0x94e3437f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x94e33464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x94e393a4 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000c12f 0x1000 + 45359
6 libSystem.B.dylib 0x97a7585d pthreadstart + 345
7 libSystem.B.dylib 0x97a756e2 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x97a760a6 _semwaitsignal + 10
1 libSystem.B.dylib 0x97a75d62 pthread_condwait + 1191
2 libSystem.B.dylib 0x97a779f8 pthreadcondwait$UNIX2003 + 73
3 com.apple.iTunes 0x00025564 0x1000 + 148836
4 com.apple.iTunes 0x000249f1 0x1000 + 145905
5 libSystem.B.dylib 0x97a7585d pthreadstart + 345
6 libSystem.B.dylib 0x97a756e2 thread_start + 34
Thread 4: com.apple.CFSocket.private
0 libSystem.B.dylib 0x97a670c6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x94e73c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x97a7585d pthreadstart + 345
3 libSystem.B.dylib 0x97a756e2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x1422ed4c ebx: 0xbffdf470 ecx: 0x137f8b80 edx: 0x6d528562
edi: 0xbffdf470 esi: 0xbffdf46c ebp: 0xbffe01f8 esp: 0xbffdf440
ss: 0x0000001f efl: 0x00010212 eip: 0x137f8b8c cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x1422ed4c
Binary Images:
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0xfe4000 - 0xfe9ff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
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0x98b01000 - 0x98b41ff3 com.apple.securityinterface 4.0.1 (37214) <43CE8A8D-64E5-F36E-4900-FBB1BD6557F1> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x98b52000 - 0x99432ff7 com.apple.AppKit 6.6.7 (1038.35) <ABC7783C-E4D5-B848-BED6-99451D94D120> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x99520000 - 0x99571ff7 com.apple.HIServices 1.8.1 (???) <51BDD848-32A5-2425-BE07-BD037A89630A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x99677000 - 0x99783ff7 libGLProgrammability.dylib ??? (???) <8B308FAE-843F-EE76-0254-3374CBFFA7B3> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x997c6000 - 0x998a2ff3 com.apple.DiscRecording 5.0.8 (5080.4.1) <C064D05B-5191-2AC9-43B4-42DF0A466250> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x998a3000 - 0x998dcff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <D6F24434-8217-DF72-2126-1953080680D7> /usr/lib/libcups.2.dylib
0x998dd000 - 0x998fdfe7 libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <BF7FF2F6-5FD3-D78F-77BC-9E2CB2A5E309> /usr/lib/libresolv.9.dylib
0x998fe000 - 0x9993bff7 com.apple.SystemConfiguration 1.10.5 (1.10.2) <362DF639-6E5F-9371-9B99-81C581A8EE41> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x99947000 - 0x9994bff7 IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9994c000 - 0x9994cff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <ABF97DA4-3BDF-6FFD-6239-B023CA1F7974> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x9994d000 - 0x9994dff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x9994e000 - 0x9996ffe7 com.apple.opencl 12.3 (12.3) <DEA600BF-4F54-66B5-DB2F-DC57FD518543> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
Model: iMac6,1, BootROM IM61.0093.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 3 GB, SMC 1.10f2
Graphics: NVIDIA GeForce 7600 GT, NVIDIA GeForce 7600 GT, PCIe, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST3500641AS Q, 465.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-85J
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: FreeAgent Go, 0x0bc2, 0x2120, 0xfd100000
USB Device: Generic USB Hub, 0x058f (Alcor Micro, Corp.), 0x9254, 0x3d100000
USB Device: Optical USB Mouse, 0x046d (Logitech Inc.), 0xc016, 0x3d130000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0x3d110000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0x3d112000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x7d100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x7d200000
FireWire Device: > LaCie d2 DVD-RW Firewire, LaCie Group SA, Up to 400 Mb/secI have the same problem recently.
I emailed them, and a tech/support person emailed me back and told me it was a potential third party app causing it.
She said if you have any: web accelerators, firewall, or other stuff running it would cause it, but I tried to disable and unistall programs and still the same problem.
Also I tried to uninstall and start fresh and same deal, even with a new stand alone version, same problem.
I keep getting a bad kernel error when it crashes, check out here:
Exception Type: EXCBADACCESS (SIGBUS) Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000096 Crashed Thread: 0 Dispatch queue: com.apple.main-thread
And I have no idea how to fix? Can anyone help?
Wes -
Itunes won't open due to quicktime problem
hi
i have recently moved my itunes library from my old computer to a new laptop. the promblem is, when i tried to open itunes, it said there were files missing so i uninstalled it and the reinstalled it. but then it said, check that my quicktime was properly installed.
does anyone know how i can fix this problem?
thanks.let's start by trying a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.) -
My iTunes won't open, getting error message.
"The iTunes application could not be opened. An unknown error occured (13010)." Help?
Having the exact same problem here, with the same error code. Eagerly awaiting any advice!
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ITunes won't open, different from other problems
Yeah. I don't have Norton (I do have the windwows firewall and stuff, but I already have it on the allowed list) and I've tried deleting the file. I double click on iTunes (I've even tried from the actual .exe file in the program files) and I get the hourglass, and nothing more. The processes for iPodService and iTunesHelper are running, but no iTunes. I tried using the New Tastk (run...) feature on the Task Manager, and the iTunes.exe process comes up for a few brief seconds and then goes away again. Any ideas? I've also re-installed it...
And on a side note, since I re-installed it, will I have to redo all of my playlists? If so, man there's a headache to go on top of finals... :-/Whoops, wrong link.
http://discussions.apple.com/thread.jspa?messageID=1211446& -
this application has failed to start because d3d8thk.dll could not be found. I looked that file up and it seems its part of directx. i installed directx again but that still did not help.
d3d8thk.dll
That one is a DirectX 8 module and might not be included in the most recent DirectX 9 redistributable available from Microsoft. If it's been installed as part of a partial DirectX 8 install (as part of a game for example), that can cause the issue. Can you track down a full DirectX 8 redistributable? If so, if you install that, does that clear up the iTunes error?
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