Itunes won't open (Lion 10.7 itunes 10.4 and 10.5)
Hello, I have this week updated the itunes software to 10.5 and the latest OS update but itunes crashes on opening. It was working fine: I have Lion OS installed since it was released (from the Australian Store) and it is just now it fails.
I tried to go back to 10.4 but the same error occurs.
failure notice is attached
Thanks for any help
Process: iTunes [1168]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.4 (10.4)
Build Info: iTunes-10408001~1
Code Type: X86-64 (Native)
Parent Process: launchd [122]
Date/Time: 2011-10-21 07:09:51.657 +0800
OS Version: Mac OS X 10.7 (11A390)
Report Version: 8
Interval Since Last Report: 31848 sec
Crashes Since Last Report: 1
Per-App Crashes Since Last Report: 1
Anonymous UUID: 5B988154-F996-40BA-9530-69B29F3E5318
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
@executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
Referenced from: /Applications/iTunes.app/Contents/MacOS/iTunes
Reason: unsafe use of @executable_path in /Applications/iTunes.app/Contents/MacOS/iTunes with restricted binary
Binary Images:
0x10decb000 - 0x10edfbfe7 com.apple.iTunes (10.4 - 10.4) <73B152D5-6088-0047-3C63-0A466B55E7EF> /Applications/iTunes.app/Contents/MacOS/iTunes
0x7fff6dacb000 - 0x7fff6db001ff dyld (195 - ???) <71093406-21CF-3DBE-A001-802259ED5300> /usr/lib/dyld
Model: MacBookAir3,1, BootROM MBA31.0061.B01, 2 processors, Intel Core 2 Duo, 1.4 GHz, 2 GB, SMC 1.67f4
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142323837334648532D5946382020
Memory Module: BANK 1/DIMM0, 1 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142323837334648532D5946382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD1), Broadcom BCM43xx 1.0 5.100.198.11 )
Bluetooth: Version 2.5.0b13, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en0
Serial ATA Device: APPLE SSD TS064C, 60.67 GB
USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0x24600000 / 2
USB Device: Mass Storage Device, 0x0411 (Melco, Inc.), 0x00f9, 0x26200000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0242, 0x04300000 / 3
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x04500000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821b, 0x04530000 / 5
Thanks Limnos, but unfortunately the same error still remains.
The disk was OK. Permissions had errors along the lines of groups should be 0, is 80. I repaired that. Tried again to open, then reinstalled (new download again), but again the same problem.
I checked permissions again and some of the 0-80 errors came again, but no clear reason from there I think
Was also a SUID warning on ARDAgent but I see online that doesn't appear to be something abnormal.
I tried reloading Lion but the installation came back with software appears to have been tampered with (I think the dmg file is gone as I couldn't find it). I then went to email to report a problem so I could download again but of course that whole process doesn't work because itunes wont open.
So Stuck
if there is anything else I might be missing?
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Another "iTunes won't open!" thread. Incl. detailed description and depair!
Hello guys! First of all I want to apologize for any bad/incorrect language. Not only am I frustrated, but I'm Swedish aswell.
THE PROBLEM
My problem is the same one many others seem to have. iTunes has gone from working fine, to not working at all over night. I've searched both my "local" site iPod.se and the iLounge forums without finding any solution. I assume this is the best place to find direct answers from the developers, since its their forum!
What happens is when I double click the iTunes icon (tested both via the start menu, the explorer and the desktop - all with the correct path and therefor no obvious spy/malware I hope) and the computer loads for about 5 seconds, then there's the error window. I'm using the latest iTunes/QuickTime and running a Swedish OS and I've tried both the Swedish and English install of iTunes. When I try to start it says:
"The iTunes application could not be opened. An unknown error occurred (-69)."
It says the exact same thing but in Swedish when using that language so that's not the problem for a starter.
By the way, the iPod connects without any problem to the PC, the problem's software related in this case. I can't recall any hardware/system changes being made inbetween iTunes working and not working. Just that I installed a Canon Pixma 5200R printer.
Just to clearify; The program worked fine just a few days ago. This just happend without me doing anything to the program (what I can remember, and I'm not the kind of guy who does odd things with the computer and then forgets about it)
THE NONE WORKING SOLUTIONS
I've tried many solutions, and the proper thing to do is probably to list them all. Note that the order may not be correct:
- Antivirus program (up to date Norton AntiVirus). It's been updated, run a system scan and disabled (both via msconfig and in the program. I also gave iTunes full access in the options).
- I've run ewido anti-malware, Spybot S&D and Ad-Aware after each other. I will try running them in safe mode, but I figuered this post should be posted before that anyway.
- I've uninstalled iTunes and QuickTime in varying order. Using both the iTunesSetup.exe for both and iTunes only, with QuickTimeInstaller.exe for QT alone. I also went in msconfig and allowed only these two apps to load at start-up while disabeling everything else.
- I've added a password to my Admin account (the only account on the computer) and right-clicked the iTunes icon choosing "Run as..." then entering my login/pw in the lower fields.
- I've checked out Anapod Explorer's homepage.
... and none of these points are working for me!
THE NOT TRIED SOLUTIONS
- As said, running the anti spyware softwares in safe mode (just in case the problem's malware related and the malware's blocking/hiding when running)
- Creating a new user on the computer and open iTunes from it. I just brought that solution to mind when writing this, so I figured I'm not rewriting... Although if it works, I won't call it a solution.
HELP! I NEED SOMEBODY... HELP!
As the topic implies, does any of you out there know of this problem? Any friend who solved it? Because I've got some Beatles songs that I need to transfer and I love iTunes too much, aswell being way to proud, to use any third party program just because iTunes decided to call it a day.
I'll update you directly when I've tried the solutions above, and please - post as soon as you get an idea! I probably won't go as far as formatting the C drive though.
HP d1290.se Windows XP Pro Service Pack 2Hi dr0nt,
Thanks for the nice comment. I appreciate your patience while we look into what the issues are. So, you wanted a step by step guide and I will post about each step as much as I know, anyone else who knows anything else, feel free to jump in.
The Quicktime thing is getting botched up on some people's PC's. Somewhere along the line the file is getting broken and corrupted and many things can cause that to occur. So, for some unintsalling it and doing the install of the Quicktime Standalone patches the problem.
Norton is a huge offender in a couple arena's, but other Programs such as McAfee are also to blame. Usually they block it in one of two stages, either during the download and the file becomes corrupted or does not download at all, or it Blocks it when the user is actually trying to launch their iTunes, which is where the errorless launch occurs. Usually configuring your Norton, McAfee, or what ever program you are using will solve the launch issue. Disabling Norton, McAfee, etc will prevent those programs from actually screwing around with the download and install of iTunes and Quicktime.
MSCONFIG is good, if you have XP that is, in figuring out what it is that is blocking iTunes and Quicktime. I see you say it worked for you. (You may need to go back and configure Norton to play nice with iTunes though)
The Microsoft CleanUp utility is just a tool people use to get all those leftover Quicktime files off their PC. Sometimes people get frustrated and start downloading Quicktime over and over and over again and before you know, its all a huge mess of files everywhere. Somewhere I posted to Benglas04 (try to look it up if you can) the step by step guide to removing Quicktime. I named all the files to search for.
Sometime people have other issues and its harder to resolve. Generally its a corrupt OS or a registry problem. Other times its malware, viruses, trojans, spyware, and adware. I think pple get so frustrated with the fact that their program does not get downloaded and installed and they panic and start looking for someone to blame. Usually the problem is right under their noses. Its the long term neglect of maintaining their computer and OS. I think Computer users should attend mandatory classes in how to upkeep their computers and keep them healthy by checking for viruses, malware, defragging the harddrive, and all the other things one must do. Computers cost money and especially Windows machines, take a lot to maintain them and keep them healthy. But it is worth it in the end and you generally will run into less problems overall, ie. iTunes disasters and so forth.
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Itunes will not boot on Vista Ultimate- error message is Itunes cannot opperate w/o Apple Application Support
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Hello MADASHELL999,
Thank you for providing the details of issue you have with iTunes not launching. I would be concerned about this too.
You have taken some really good troubleshooting steps already to address this issue. I found an article with a few additional steps you can take to further isolate and troubleshoot an issue like the one you described:
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I tunes won't open (I Tunes has encountered a problem and has to close)
I am trying to acess I-Tunes but i cant get it to open! Instead i Keep getting I tunes has Encounterd a problem and has to close! I have tried defraging, reinstalling and system restore any ideas whats wrong?
hi daytimer!
The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either
hmmm. that strongly suggests that the itunes problem is due to a broken quicktime. let's try a careful standalone QT 7.0.3 reinstall first.
download and save the QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
http://www.apple.com/quicktime/download/standalone.html
does the install go through okay? if so, does itunes launch properly after that?
love, b
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