ITunes won't play content as it says my monitor is "unauthorized."  ***?

When I launch a downloaded movie on iTunes and try to play it, I get a message that "protected content is attempting to be played on an unauthorized computer."
I have a 27" 1920x1200 Dell connected to a 13" MacBook Pro with Snow Leopard. The monitor has worked fantastic with the MacBook always. If I drag the movie to the MacBook Pro's monitor it comes on, drag it back, it blacks out.
Eventually, it will start playing what I want on the big monitor. Any ideas here? Thanks!

click here for information.

Similar Messages

  • I added some songs to my itunes but now my itunes won't play the songs - it says it can't locate the song although the Itunes match is turned on and it says all of my songs are in the cloud - anyone have any thoughts

    i added some songs to my itunes but now my itunes won't play the songs - it says it can't locate the song although the Itunes match is turned on and it says all of my songs are in the cloud - anyone have any thoughts

    Did you delete the hard copy of the songs from your computer after you uploaded them?
    If so just highlight the said songs and delete but do not check the box that says delete from iCloud and your songs should play fine. 
    This happens when the original file is moved from the location that itunes was looking for it at and if you did this because you uploaded it then it will still be in the cloud you just need itunes to read from cloud and not think it's supposed to be finding the original file

  • ITunes won't play content bought in the iTunes store.

    I purchased some video content from the iTunes store a while ago, watched it a few times without a problem. But since a few weeks ago, iTunes won't play it, all I get is a black screen, and a progress bar at the top.
    Everything else works fine, appart form this. Which is annoying, since I paid for it.
    Is there any way to fix this, or should I just ask the iTunes store for my money back?

    I am having the same problem. Why do we keep using Apple when their support is so pitiful? You cannot contact Apple about problems. Hopefully they will eventually correct the problem. Good Luck.

  • I downloaded the new version of iTunes and now over 100 songs have an exclamation mark beside them and won't play. The message says: "The song ... could not be used because the original file could not be found." How do I get these songs back?

    I downloaded the new version of iTunes and now over 100 songs have an exclamation mark beside them and won't play. The message says: "The song ... could not be used because the original file could not be found." How do I get these songs back?

    Presuming they're on your computer, right click on them and then follow the prompts to locate hte file on your computer.

  • Apple TV 3gen won't play content from iTunes, Apple TV 2nd gen works fine same network

    Hi.
    Recently, after all the most recent Apple updates, my Apple TV 3rd gen won’t play content from iTunes on my Mac. I have an Apple TV 3nd gen  on the same network and it works fine. This problem started after the recent round of OS X updates( I am running 10.9.2 and iTunes 11.1.5. As my Apple TV3 was actually new and I took it to the Apple store where they kindly gave me a new one but the same thing happens. The Apple TV 3rd gen will play content through the onboard clients like Netflix, iTunes, Bloomberg.
    The Apple TV3rd gen won’t play anything form my computer’s iTunes library, whether or not it was purchased from the Itunes store or home movies from iPhone etc. I have restored the device a few times to no luck. I have even switched routers, same problem.
    Any thoughts ?
    Thanks in advance.

    Home sharing was configured and turned on. I can actually see all the content on my Mac. When I trry to play anything i just see the white spinning wheel on the black background.

  • ITunes won't play quicktime videos on Mac anymore.

    I'm using 10.7.3
    iTunes 10.6
    MacBook Pro 2.6Ghz 4GB ram
    iTunes won't play my video anymore and it's been a while I'm not sure when it occured if it's after an update to snow leopard or iTunes updates...
    When I double click a video I get "This movie requires QuickTime, which is not supported by this version of iTunes." ??
    ...and cannot convert the option doesn't work I get this other message when trying to convert a version for APPLE TV in advanced menu "None of the selected files were converted because they could not be found."??
    But the movies are quicktime movies in my library and the MPEG-4 plays in iTunes but not on APPLE TV.
    From all my videos I get one only going through APPLE TV and when I try opening it it says error occured why opening and never works??
    It seems APPLE is regularly messing things up in updates to loose people so they have to pay for tech support, I didn't upgrade to iPhoto 11 and cannot import anything anymore into it so my entire library is a dead one ; not a cool way to do business than messing people software so they have to buy newer versions!!!
    Any specialists that know how to fix this ??

    The 32-bit solution has never, I repeat, never worked for me.  I've even done a full reinstall on a clean drive of OSX Lion with a fresh install of iTunes downloading a video of "The Big Bang Theory" that just came out this last thursday and still get the error (just finished the full reinstall to a clean drive now and, no, I didn't do any backup restores.)
    The only solution I've found is to remove the video from iTunes, without deleting the file, then import the file back into iTunes.
    Switching to 32-bit iTunes to run the file causes iTunes to tell me it needs to open iTunes to play the file then it sits and waits for itself to open until I cancel the process.  The video then plays without audio.
    I have noticed that I can stream the files to my Apple TV to play even while getting the error trying to play them on the computer I downloaded the files onto.
    As a result of this error, I've had to reduce the amount of content I purchase from iTunes.  no more buying whole seasons at a time unless I do it at the start of the season.  Even then, I'm reconsidering it.  The amount of work required to get the files into a playable status on the computer is simply too great on an on-going basis.

  • Sound not working & iTunes won't play & Netflix error

    Sometimes my sound stops working, and songs on iTunes won't play when this happens. Also if I try to watch Netflix an error message comes up: "Netflix Playback Error N8157 3140" and it says it could have something to do with my Silverlight plugin.
    This is what it says:
    The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.
    This error is usually caused by one of two things:
    A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
    An issue with the Silverlight plugin itself
    To fix this error, follow the steps below for your Windows or Mac computer.
    Reinstall your audio card drivers 
    Your audio card drivers may be out of date or corrupt.
    Uninstall and reinstall your audio card driver. Your owner's manual or audio card manufacturer's website can help.
    However, I have tried deleting and reinstalling silverlight, but it doesn't make a difference. Does anyone know what I can do to fix this? It only happens sometimes, other times I have no problems and it works fine.

    Back up all data before proceeding.
    Triple-click anywhere in the line below on this page to select it:
    ~/Library/Application Support/Microsoft/Silverlight
    Right-click or control-click the line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • Itunes won't play song even though computer is authorized

    Song purchased on itunes won't play  even though computer is authorized, any ideas of how to fix it?

    I did not get an error code just a box came up and said i need to authorize computer, and when i piut in username/password, it says computr is already authorized, ans when i click on the song the same box comes up again.  I have updated Itunes and still no luck.

  • ITunes won't play music videos.

    iTunes won't play music videos.
    Posted: Jan 14, 2008 2:23 AM
    Click to reply to this topic Reply email Email
    Hey guys, here's my problem.
    I had some major issues with OSX last week that a trip to the Apple Store couldn't fix. Their only advice was to save all my pictures, music, documents, etc. and reformat. I did that yesterday. I reinstalled everything and then downloaded all the most recent updates.
    Today, I can play all the music I own in iTunes (music imported from CDs, bought from other sites, and music bought from iTunes itself). However, it won't play any of the music videos I have (all bought off iTunes).
    I have authorized the computer again and again. When I try to open the videos in Quicktime it tells me that I don't have permission to play them and that I need to authorize the computer.
    I'm lost. Any help?

    Yup, this Audio but no Video WAS exactly the same trouble I was having, on my MacBook and iMac but not the other 2 MacBooks. This was due to the speaker settings at the bottom right hand corner of the iTunes window. I do use multiple speakers via Airtunes, on the two that were having trouble but not the other two, and although the speakers were only set to the computer it still wouldn't play the video content.
    Whilst the audio (of the music video) was playing I then went to reselect multiple speakers, which brought up the "*failure to connect to remote speakers network refused connection*" warning, then I unchecked the remote speakers to leave just the "Computer" and hey presto the video came to life.
    Thank you Charles C n Miami and hope this extra info helps.
    Happy Music Video Watching
    Matt

  • ITunes won't play imported tunes w/o original CD in CD-Reader

    I'm using Windows XP and ITunes 6 on an HP-Pavilion laptop. I imported some tunes into ITunes from the original music CD, but when I remove the CD ITunes won't play the tunes until I put the CD back in the reader. Older tunes loaded several months ago play OK without the CD in the reader. What's wrong?

    Solved my problem. I had plugged in my new ION USB turntable to an USB port but not to a stereo amplifier thinking that the sound would play through my IMAC speakers. According to the ION user manual sound will come through my computer speakers when I recording a track from a record. What the manual did not say was that plugging into the USB port disabled the speakers from ITunes. When I unplugged the ION cable from the USB port I got my ITunes sound back.

  • I got windows 7 and I downloaded itunes and at first it said it was incompatible but then i got it to work. Now all of a sudden my itunes won't open. It keeps saying it is incompatible. Again??

    I got windows 7 and I downloaded itunes and at first it said it was incompatible but then i got it to work. Now all of a sudden my itunes won't open. It keeps saying it is incompatible. Again??

    Try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
    iTunes for Windows: How to turn off Compatibility Mode

  • My iTunes won't open! It keeps saying 'The iTunes Library.itl is locked on a locked disk or you not have write permission for this file.' Please Help!

    My iTunes won't open! It keeps saying 'The iTunes Library.itl is locked on a locked disk or you not have write permission for this file.' Please Help!

    this may happen on external drives if:
    The external drive was hotpluged (removed) without going the correct "eject" way
    The iTunes library (database) got corrupted
    First Aid for external drive
    Close iTunes
    Unmount (eject) external drive the right way.
    Mount drive again
    Go to Workplace -> right click external drive -> choose "clean up" This will force the filesystem to rescan the file structure of the drive and rebuilding the file system table and journaling file.
    After the tool shows "done" (could last some time depending on size of drive) restart iTunes
    If your iTunes library is on your internal drive, this may happen
    The system was not shoot down correct, e.g. "pulled the plug"
    The iTunes library (database) got corrupted
    First Aid for internal hard drive
    Close iTunes
    Reboot system
    Go to Workplace -> right click external drive -> choose "clean up"
    After the tool shows "done" (could last some time depending on size of drive)
    Reboot system, restart iTunes
    If none of the above fixes your problem, post here.
    Lupunus

  • ITunes won't play ANY of my music!

    When I select a song and press the spacebar or click the song or whatever, iTunes won't PLAY IT. The timer comes up like it's gonna play but it never starts counting. The icon to select pause comes up instead of the icon to select play in the top left corner. EVERYTHING about iTunes is working correctly up until the second that you expect the sound to come out. You know the little speaker icon next to the song? You know how it shows little lines that represent sound coming out of it when it begins playing a song? Even THAT works. It's just that the little time keeper across the top doesn't scroll across the song! My speakers work fine. I've uninstalled and reinstalled it. I've restarted the computer and shut it down! I checked the preferences menu. I can burn CDs still. Like I said, everything in iTunes is working fine except for the fact that the songs don't play. The files are still there. HELP! THis is driving me nuts. It wasn't working in 10.4.6 and it's still not working in 10.4.7. I've done every update...NOTHING!
    ibook g4   Mac OS X (10.4.7)  

    I am having the exact same problem. I have updated both the system and iTunes. I have an mBox whose driver I have reinstalled (although I knew that wouldn't really make a difference to iTunes NOT playing).
    I'm stumped.
    Zapped PRAM.
    Repaired permissions - they didn't need it.
    Help!

  • ITunes won't play music and won't display some of my album art.

    iTunes won't play music and won't display some of my album art. I'll click play but the song wont play and some of my album art doesnt appear anymore. When I go on iTunes music store non of the pictures will appear it will just be black where a picture should be. What can i do to fix all of this?????

    I am having the exact same problem and have been trying to solve it for a couple of weeks. So far I havent found a soulution. But if you get one can you please let me know? Good Luck

  • ITunes won't play in Windows 8.1...help!

    I just updated my computer from Window's 8 to 8.1 and now iTunes won't play anything at all. I can open up the iTunes store and everything else, but once I click on a song it will show that it is playing but nothing happens. I even tried moving "QTMovieWin.dll" from  c:\program files (x86)\common files\apple\apple application support\  to  c:\program files (x86)\iTunes but nothing happened after I did that. Is there anything else that can be done to fix this problem? Thanks!

    I have searched high and low for the right solution for this issue.  I'm on an HP Envy laptop, running iTunes 12, and just upgraded to Windows 8.1.
    I tried the settings for bit rate as suggested above and it still didn't work, but I did solve the problem.
    In iTunes I went to Preferences > Playback > Play Audio Using ... and changed the setting from "Direct Sound" to "Windows Audio Session"
    Now my iTunes on my laptop works!

Maybe you are looking for

  • I can't open wmv files with Lion.  Windows media player doesn't work.  Any suggestions?

    Unable to open wmv files using Lion.  Windows media player doesn't work.  Are there any suggestions. Thanks

  • Converted VM running on Hyper-V keeps loggin Event ID 1000, 257, 259

    After converting a VM running Windows 2008 r2 from VMware to Hyper-V, we receive event ID 1000 and 7031 as listed below. Log Name:      System Source:        Service Control Manager Date:          3/7/2014 2:24:58 PM Event ID:      7031 Task Category

  • Standards for playing music

    I installed QuickTime for Windows yesterday, and aside of the fact that I don't like that it automatically also installed this iTunes-thing and for some reason also made MSN active (which I did not request either in any way), it is roundabout annoyin

  • Updating Adobe Camera Raw 8.3 stalled at 99%

    I just loaded PSE12 onto my computer yesterday and everything seemed fine.  This morning an update came through for ACR 8.3 and it has been stalled at 99% for about 8 hours.  Not sure what to do.

  • Link to JRE download page

    Link to JRE download page I maintain a free Java program which can be started from the Web-site. On the Web-site I need to tell how Java is downloaded and installed. What download page should I link to ? I found only http://java.sun.com/javase/downlo