Itunes won't play music - exclamation points by all songs - need help!!

I have been on this board several times and still can't locate the answer to allow me to play my music in Itunes. Here is my situation. If you can help, I would appreciate it.
I have had my Itunes library stored on my external hard drive. I hadn't accessed Itunes in a while and when I did, my music is no longer being recognized by the program. All I get is the exclamation point next to each song and when I click on the song I am asked to relocate the song itself. Since getting the exclamation point no matter what I do short of relocating every song individually (over 4000 songs), I decided to call "apple cares". I had no success with them as they couldn't help.
I have now unistalled/reinstalled my Itunes twice, I have redirected my preferences to my external drive and consolidated my library several times, I have tried to use my older less updated library on my regular hard drive only to have the same exclamation points appear.
I am at a loss as to what I need to do. I really don't want to lose my music - imported from cds or purchased - nor do I want to spend the rest of 2007 relocating each and every song.
If you have any suggestions, I would appreciate help. You can email me directly at [email protected]
Thanks in advance!!!
Debra

Thanks for replying, Please read our Operating System details before taking a guess about what 'could' be the problem...
I think I figured it out anyway, Windows Media Player might be adding extra information that iTunes does not like, either Windows Media Player and/or iTunes 7.7.1 don't conform to ID3 v2.4 standards...
Please fix your software, Apple. I know how you love to be unique and mock PC users with your one-sided advertisements but at least conform to the ID3 standards.

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