ITunes won't re-download a previous purchase

Hi all,
I have particular downloads that I purchased over a year ago on an Acer laptop. I now need to re-download both however iTunes says i have not purchased the copies onto a HP laptop, however in my account settings it shows up as purchased in November 2011? Any advice wuld be great

Downloading past purchases from the iTunes ... - Support - Apple

Similar Messages

  • Why won't iTunes let me re-download a previously purchased song?

    I am trying to re-download a song that i purchased that did not fully download, but when I go to my previous purchases the "Download" button next to the songs are inactive and do nothing when I try clicking them.

    You cannot redownload if it is still on your computer.
    Delete, then redownload.

  • HT4061 I downloaded videos previously purchased for my ipod touch from my itunes account into my ipad2 3rd generation. the music plays but won't show the video other than a freeze frame of the video I am playing

    I downloaded videos previously purchased for my ipod touch from my itunes account into my ipad 3. The music plays but not the video, only shows a picture from the video. How can I make play the actual video

    Then look in the videos app. That is where music videos will play.

  • Games I bought years ago, Texas Holdem and iQuiz will no longer transfer to my iPod Classic. They show in my computer "Apps" but they won't transfer. They no longer show that they can be "Re-Downloaded" from "Previously Purchased" they don't exist there.

    Games I bought years ago, Texas Holdem and iQuiz will no longer transfer to my iPod Classic. They show in my computer "Apps" but they won't transfer. They no longer show that they can be "Re-Downloaded" from "Previously Purchased" they don't exist there.

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  • HT201272 iTunes not allowing me to re-download a previous purchase. :(

    How can I re-download a previous purchase if I have lost it, and a) iTunes is greying out the "Download" button and b) "Transfer from iPod" is not working? None of Apple Support's answers actually work!

    "I found in another discussion a claim that Apple only lets you download a purchase once."
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    "But on the page you linked to, it seems to specify that it is possible to download multiple times."
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    "Seems to be at the best bad usability, and at the worst intentionally misleading."
    Nothing misleading at all.

  • How can I re download my previously purchased music from itunes on my new Mac?

    How can I re download my previously purchased music from itunes on my new Mac?

    If you live in a Region that allows re-downloading Music...
    See Here  >  Download Past Purchases
    http://support.apple.com/kb/HT2519

  • HT1420 I am trying to authorize my new computer so I can download my previous purchases from the cloud.  It says to open iTunes and select Authorize My Computer, but when I open iTunes there is no STORE menu.  Can anyone help?

    I am trying to "authorize" my new computer so that I can download my previous purchases from the cloud.  It says to open iTunes and go to the STORE menu and select AUTHORIZE MY COMPUTER, but when I open iTunes there is no STORE menu.  Can anyone help?

    If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
    If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
    (85933)

  • HT203167 I recently downloaded my previous purchased items from iTunes but I have found that some songs dont play or have only downloaded half of the actual song :/

    I recently downloaded my previous purchased items from iTunes but I have found that some songs dont play or have only downloaded half of the actual song :/ when i go to iTunes>Purchased it says that the songs have already been downloaded, which means i cant re-download them. is there a way I can re-download my previous purchased songs?

    Once you successfully add you iTunes library to iTunes Match, you go to Settings>iTunes & App Store on your iOS device and turn on iTunes Match.  Your iTunes Match library will then appear on your iOS device.

  • Re-downloading all previously purchased songs

    Hiya,
    Just wondering if there is a quick and easy way of re-downloading all previously purchased songs onto my iTunes (I have purchased a new computer and the old one is dead). I have already authorised this computer, but short of going and finding all the purchases I have made in the past, can I just re-download them to here?
    Cheers.

    As Apple clearly point out in the Terms of Use / Purchase, downloads are allowed to be made once only.
    You cannot download your music again, it is your responsibility to have made backups of your music files in case of loss.
    Just as a record store won't replace a lost CD, Apple will not replace lost downloads.
    I suggest you either transfer the music you purchased from the old computer to the new computer, or you get a copy of the music out of your last backup.
    If you cannot access the old computer and you do not have a backup then do you have the purchases on an iPod / iPhone? If you do then you can connect the device to iTunes (DO NOT SYNC THE DEVICE WITH ITUNES as that would erase the content from the device). Once connected use the 'Transfer Purchases' option you will find in the file menu in iTunes.
    If you have not got the music on an iPod, etc then all you can do is send a very polite and humble email to Apple using the 'Report a problem' feature in the Account area of iTunes and ask them to allow you to download all your music again. It has been known for Apple to allow this to be done, but they don't need to do so and may refuse.
    If they do then you will have lost all your purchased music, your fault not theirs.

  • HT4539 how can i download a previous purchase to my new computer? I can't find it in my purchased category but they appear as purchased on th ei tune store??

    how can i download a previous purchase to my new computer?
    I can't find it in my purchased category but they appear as purchased on th ei tune store??

    What type of item is it ? What you can re-download will show under the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes. As long as they are still in the store then your apps and ibooks should appear there, and potentially music, films and tv shows (media can't be re-downloaded in all countries) - audiobooks and ringtones are currently one-time only downloads, so they won't appear.
    If they don't show then have you still got copies of the items somewhere e.g. on your old computer (copying between computers) or on a backup of your downloads ?

  • I am having trouble downloading a previously purchased movie from the Cloud.

    The movie in question is "The Mist." I have purchased a lot of movies from iTunes lately, and to save room on my Mac, I have moved all the movie files onto a portable hard drive and simply deleted them from my Mac. Thus, whenever I want to watch a movie, I just transfer it from my hard drive back onto my Mac no problem, and watch the movie. Somehow, "The Mist" got deleted from my hard drive, so I figured "No worries, I'll just download it from the Cloud and get the file back. I've done it before!"
    iTunes does this frustrating thing where even if you delete the video file from your computer, the movie thumbnail still shows up in your movies library, and I guess the Cloud considers this as you still having the movie on your computer, because when I went to my purchase history, it said the movie was already downloaded on my computer, when in fact it was not (it also said this for all my other movies, which are not on my computer but on my PHD). Only after I deleted the thumbnail for the movie did it show up under "Not on this computer" and allow me to hit the download button. Then I get this message saying "This computer is already associated with an Apple ID. You can download past purchases on this computer with just one Apple ID every 90 days. This computer can be used with a different Apple ID in 80 days." It will not let me download my previously purchased movie!
    I have already tried logging out and back in again, that did nothing. Do I seriously have to wait 90 days to redownload my movie again? Like, is that a thing? What if you have a hard drive wipe, and have to redownload everything from the Cloud again; would you seriously only be able to redownload all your movies in 90 day incriments? What if I need to redownload multiple purchased movies at once, do I have to wait 90 days in between each one?
    Am I the only one having this problem? If so, any help would be appreciated.
    If this is not a "problem" and merely a "thing" iTunes does for security reasons, then this is a complaint. I have legally purchased this movie under the same account that I'm currently trying to redownload it through, I find it ridiculous that I should have to wait 90 days; you don't have to wait this long for downloading multiple apps/songs/books. Alternatively, trying to redownload the movie from its store page on iTunes is not an option, because as far as I can tell, iTunes does not let you redownload already purchased movies from their store page, as with apps/songs/books. If you try to re-purchase a movie, in the hopes that it will simply let you download it for free, seeing as how you've ALREADY purchased it, instead it'll gladly charge you again for movie. So no, I am not willing to purchase the movie again, I would just like to re-download it from the Cloud as I've done with other movies before it. I don't know what makes this one different.

    I agree. I don't rely on iCloud as a backup, that is what I have my portable hard drive for. Its 500 GB so I can hold my entire iTunes library several times over on it. I have all my movies on my hard drive, but somehow "The Mist" got deleted off of my hard drive, so I figured "Well, the option to redownload an already purchased movie is available through iCloud, I'll just do that!"
    And permissions and download availability have nothing to do with it, the movie's still there, it still allows me to redownload it. The only problem is when I click download, I get that message.
    And nobody else uses my computer, but I do have multiple accounts authorized on it. Even still though, I am attepmpting to download it through the account I purchased it under. :/

  • I just purchased a new Mac and I am trying to download my previously purchased songs.   I am only getting a portion of each song though.  What is happening and how do I fix it?

    I just purchased a Mac and downloaded my previously purchased songs from iTunes, however it only downloaded a portion of the song (about 1:15) and this appears to be the same on all of the songs.   What is happening and how can I fix it?

    Hello Pork Chop 2,
    Congratulations on your new Mac!  It sounds like your purchased songs are not playing completely after you downloaded them.  I recommend to following steps for an issue like this:
    Symptoms
    Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
    Resolution
    If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
    Delete the purchased song that is exhibiting the problem from your iTunes library.
    Click on the Purchased link in the iTunes Store to view your previously purchased music.
    Download your previously purchased song from this list.
    You can find the full article here:
    Songs in iTunes may not play back completely
    http://support.apple.com/kb/TS4357
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • How do I authorise download of previous purchases from the cloud to Ipod Nano 6 generation?

    How do I authorise the download of previously bought songs (from iTunes) on the Cloud to my iPod Nano 6 generation?  I'm getting a message 'You must authorise this computer before you can download your previous purchases'.  thanks

    If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
    If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
    (100307)

  • HT201272 I'm having trouble downloading a previously purchase song to my iCloud so I can access it from another device.  The iCloud download button is not there.  Help?

    I'm having trouble downloading a previously purchase song to my iCloud so I can access it from another device.  The iCloud download button is not there.  Help?

    I agree. I don't rely on iCloud as a backup, that is what I have my portable hard drive for. Its 500 GB so I can hold my entire iTunes library several times over on it. I have all my movies on my hard drive, but somehow "The Mist" got deleted off of my hard drive, so I figured "Well, the option to redownload an already purchased movie is available through iCloud, I'll just do that!"
    And permissions and download availability have nothing to do with it, the movie's still there, it still allows me to redownload it. The only problem is when I click download, I get that message.
    And nobody else uses my computer, but I do have multiple accounts authorized on it. Even still though, I am attepmpting to download it through the account I purchased it under. :/

  • HT201272 When I download a previously purchased song to my iMac only half of the song plays

    Any idea why only half of every song plays when I download a previously purchased album or song to my iMac?

    Does the track play correctly in Quicktime Player?  If it does then it is an iTunes issue.  If it doesn't then it is possible the file was not completely downloaded, or is corrupt.
    https://discussions.apple.com/thread/3712298 - applying system update cleared issue of songs ending early
    Solution to purchased songs not playing (2009) - http://discussions.apple.com/thread.jspa?threadID=1934256 - authorization issues and files not playing all the way through
    https://discussions.apple.com/message/17382022 - Problem was incomplete files due to poor WiFi connection
    https://discussions.apple.com/message/17661693 - issue resolved by re-downloading files or rebuilding library file [note, although the poster says this restored all, my understanding is the .xml file does not retain all the details of the original library file].

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