ITunes won't recognise my phone

When i plug my iPhone 4 into my laptop, the laptop recognises it but iTunes doesn't. I've tried different USB ports, uninstalled and reinstalled iTunes, upgraded everything, turned everything off and on again but it just won't show up. What do I do?

Hello yasmineff
If you are having issues with iTunes not seeing your iPhone, the article below will assist with getting your iPhone recognized.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.

I've just updated my iPhone to the new iPhone OS and now it won't work and iTunes won't recognise that it's there. I've uninstalled iTunes and reinstalled twice and it's not working. Please help.

I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple.

ITunes won't recognise iPhone 3GS (Vista 32bit)

Hi.
I brought a 32gb iphone 3 days ago from the carphonewarehouse and the guy said in the store O2 will activate the phone within the next 24hours. Fine.
Waited 24 hours then tried to sync the iphone to my windows vista Pc with itunes all loaded up, but itunes wouldn't recognise the iphone at all.I have spoken to o2 4 times and apple tech twice for 2hours each, doing complete removal of all apple/itunes related stuff then reinstalled itunes. I did this 3 complete times, and still itunes won't recognise the iphone even with the lastest itunes.
If i go onto My Computer the actual PC itself picks it up but itunes won't.
I ran a diagnostics test on itunes to find that under Ports:it says "NO iPhone or iPod found"
The next test :iPhone/iPod Touch sync tests
Results: No iPhone/iPod Touch found?
ALL the other diagnostic tests i did showed all GREEN just these two are RED,which i am now?
So yesterday mum and I decided to try and download itunes on my mums work laptop as a last resort since it won't work on my Desktop Pc.
Downloaded the lastest iTunes from apple then synced the iphone, IT picked it up instantly (at this time the iphone haden't been activated but it has now thanks to my mums laptop.)I just ran through the procedures then, tried to sync it to my Desktop Pc. I had no luck. Same again itunes carn't recognise it at all. I need to get it synced to my desktop PC becuase i have over 1000 songs and over 20 movies on my itunes.
I just don't know what to do, would appreciate some insight :confused:
Thanks.

Greetings,
Make sure to run the Apple Update routine on the PeeCee - the PeeCee can be such a royal pain, and even though you aren't required to reboot, I would, as Winblows doesn't pick up on updates as it should.
The next trick would be to reinstall iTunes.
Good Luck - Cheers,
M.

HT4623 Am trying to download a ringtone to my iphone 5, but app button on itunes won't open when phone synced to PC. Anyone have ideas about this? Jimbo

Am trying to download a ringtone to my iphone 5, but app button on itunes won't open when phone synced to PC. Anyone have ideas about this? Jimbo

Did you try reinstalling the app and contacting the developer (there should be a contact link on the app's description page in the store) ? If you don't get a reply from the developer then you could try
'report a problem' link from the purchase history on your computer's iTunes instead of on your iPad : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I upgraded my ipad 2 on apple's advice now can't do the back-up on my now-empty ipad! itunes won't recognise my password! help help

I just upgraded my ipad 2 on apple's advice now can't do the back-up on my now-empty ipad! itunes won't recognise my password! help help

Just for information in case helps anyone else, I have now accessed the back-up, I tried a different password from memory but it is not the normal iTunes password I use - which is what you'd expect them to be after. Now I don't know how to get the app collection back onto the screen, they aren't opening. Wish I never had upgraded...

Itunes won't recognise Ipod touch 5G

So this is for my friend who has a 5G, but her Itunes won't recognise the ipod touch 5G, but windows can recognise it, Itunes says to reset the Ipod touch, and she has done this before, and now again it won't recognise it, so she has to reset it, and this is quite annoying her, as resetting takes a long time. my friend had a 4G before, and had no problems with this, she sold the 4G to get the 5G. She has a window 7 laptop. I've tried several ways but it hasn't solved it.
What can we do to solve it ?

iOS: Device not recognized in iTunes for Mac OS X
or
iOS: Device not recognized in iTunes for Windows
You need iTunes 11.1 or later on the computer.
Does the iPod charge?

Itunes won't recognise password

I'm trying to de-authorize an older computer but itunes won't recognise my password... I know I'm using the correct one because 1 - i just re-set it and 2 I'm using it right now on my laptop to log in and post this question...
The computer I'm trying to de-authorize is an old imac (the one with the movable screen) running osx 10.4.11...
Any suggestions?

Just dealt with this...I unplugged my ApTV and moved it to another television; this is why the trouble began. The date and time wouldn't update, so hitting menu didn't help and home sharing wouldn't recognize our password. Reset my password on iTunes -- everything else took it except for ApTV. We reset ApTV a few times, same issue...
We rebooted our router! BINGO!
Works perfectly again!
Good luck but definately try rebooting your router first -- it will save you the frustration, believe me.
Cheers!

Itunes won't recognise library

Itunes won't recognise my library even though I have taken the newer update off and reinstalled an older one. Is there a workaround so that I can get it to recognise all of my music even if it means changing the suffix to each music file?

Hello there dog lover,
I have a recommendation for the issue you are experiencing. It sounds like it may be a good idea to recreate the iTunes library. This article will assist with that process:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/ht1451.
Re-creating the iTunes Library file
Note: After re-creating your library, any devices that you sync with iTunes (Apple TV, iPod, iPhone, iPad) will see your iTunes library as a new library and will completely resync. The next sync with such a device will take longer and may reset some options since your rebuilt library isn't familiar to the device.
1. Quit iTunes.
2. Locate your iTunes folder (this is the folder that contains the iTunes Library and iTunes Library.xml files).
Operating System
Default location of iTunes Folder
Mac OS X
/Users/[your username]/Music
Microsoft Windows XP
\Documents and Settings\[your username]\My Documents\My Music\
Microsoft Windows Vista
\Users\[your username]\Music\
Microsoft Windows 7
\Users\[your username]\My Music\
3. Open your iTunes folder.
4. Drag the "iTunes Library.xml" or "iTunes Music Library.xml" file to the Desktop. If neither is available, learn how to add files back to the Library (because the XML file is not available, playlists and other information will not be available).
5. Drag the following file from your iTunes folder to the Trash:
Mac OS X
"iTunes Library" or "iTunes Library.itl"
Microsoft Windows
"iTunes Library.itl"
6. Open iTunes.
Important: Do not add any content into iTunes at this point (such as by purchasing something from the iTunes Store).
7. Choose File > Library > Import Playlist.
8. Navigate to the "iTunes Library.xml" file on the Desktop.
Mac users: Click Choose.
Windows users: Click Open.
If your Podcasts list in iTunes is empty after following these steps, learn how to add them back into iTunes.
Regards,
Sterling

ITunes won't recognise ipad

ITunes won't recognise my ipad, I have reinstalled iTunes, used different USB ports and restarted ipad and computer. Any ideas

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
 Cheers, Tom

My itunes won't recognise my brand new ipod touch? I followed the steps on the support but it hasn't worked. help please?

my itunes won't recognise my ipod touch, I've had one before and there was no problem, but this one is brand new, my computer recognises it but my itunes doesn't, help please? I've followed the steps on the support but it won't work, I've updated my iTunes and everything..

So yu tried everthing here included here including removing and reinstalling all the Apple software?
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
Next I would try another computer to rule out an iPod problem.

Every time i try to sync my 4th gen ipod touch itunes won't recognise it and the ipod keeps beeping - is there anything I can do?

This is really frustrating. Every time i try to sync my 4th gen ipod touch itunes won't recognise it and the ipod keeps beeping - is there anything I can do? I've tried using different cables. Itunes works fine with my family members ipod's & iphones...

The best way to manage your music when you have multiple iPods is to change the settings under "Options" so that you manually manage your music instead of it doing an automatic synch each time you connect. To add only the songs you want, highlight them and then "click and drag" them to your iPod. This way none of your daughter's music gets added and you're not in danger of deleting your playlist as well. It will show you how many songs you've added and you can then click on your iPod to verify. To delete her songs off your iPod now, click on the music tab under your iPod so show everything you have stored. Find those songs you want to delete, click on them to highlight then go up to the Edit window and click delete. This will erase them off your iPod but be careful when you highlight. I did that and then had to reload a cd on my boyfriend's, lol. hope this helps

ITunes won't recognise my iPad since the latest update.

iTunes won't recognise my iPad since the latest update. I have tried the solution on http://support.apple.com/kb/TS1538, twice over but with no result.
I have repaired each of the iTunes elements and restarted both the computer and the iPad several times.
I have Windows Vista Ultimate 64-bit operating system.
Processor: Intel (R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz 2.40 GHz
iOS 8.0.2 iPad 64GB

Hi Skydiver119
Thanks for your reply. That was what the solution I found on that link I posted, except it said to include the 'Bonjour' too. I've uninstalled everything, downloaded the latest iTunes, reinstalled and restarted the computer twice, but it still won't recognise the iPad. I've also rebooted the iPad each time.
Any other ideas on what might work?
Thanks in advance

Had an update error now itunes will not recognise my phone and it is frozen

I tried to update my iphone 3g tonight and it encountered an error. Now itunes will not recognise the phone and it is frozen on a screen telling me to connect it to itunes. I have turned it on and off and it remains stuck. I have restarted my computer and itunes and no change.

Hey- just went through something similar - and I'm sorry I don't have the perfect answer... bc mine did what you are saying except my itunes did recognize that "an iphone" was connected and so it suggested that I do a recovery-mode restore on it and then I did a back up restore via itunes to get my most recent back up transferred to my iphone, and then it finally listed my phone as "xxx's iphone" in itunes.... here's the link I used: http://www.copytrans.net/blog/how-to-restore-iphone-after-updating-to-ios-7/ and I also used: http://support.apple.com/kb/HT1808
I think what you are saying is that itunes doesn't even recognize that your iphone is plugged in - so you can't start the recovery process? I DO know that in the hours of me muddling through the internet - googling this issue - that I did see other posts of those who plugged into itunes, and it didn't recognize their iphone, but they DID have suggestions on how to deal with the problem... while I don't have "the" solution, I wanted you to know I did see an answer out there - just skimmed past it as I was searching for mine... sorry I don't remember good luck!

My daughter has an iPod Nano but just received an iPod Touch 5G but iTunes won't recognise the new device. What can we do?

My daughter has an iPod Nano but just received an iPod Touch 5G but iTunes won't recognise the new device. What can we do?

iOS: Device not recognized in iTunes for Mac OS X
or
iOS: Device not recognized in iTunes for Windows
You need iTunes 11.1 or later on the computer.
Does the iPod charge?

HT1766 itunes won't recognise iphone

I have previously synced my iphone 4S. And now after some months itunes does not recognise my phone. It charges nut does not apper on itunes. Please help.

http://support.apple.com/kb/ts1538
or if you're on mac: http://support.apple.com/kb/ts1591

ITunes won't recognise my phone

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