ITunes won't recognize 2nd shuffle, even AFTER fresh reinstall of app

Truly confusing problem that I am having...
If you missed my last two posts here is the situation:
I can not get my new 2nd ipod shuffle to be recognized by iTunes on my powerbook G4 1ghz 17inch EVEN THOUGH the finder shows the correct icon and format of the device. Through many trouble shooting attempts I have determined that the problem was iTunes itself. However, doing a complete wipe and reinstall of iTunes via software update does not fix the problem.
I am aware that the settings window for the shuffle is TOTALLY different than the one above which is for a normal ipod. There is no autofill option or soundcheck option, etc. Since I am running 10.4.9 and the latest version of iTunes...what is the problem that is preventing the software from recognizing the device for what it is and showing the appropriate settings window?
Why will iTunes fudge up an ipod shuffle and yet the OS X Finder is correct?
(The shuffle was reset and synced on a newer machine, I will not erase it and resync the shuffle to my machine because of the problem above. It actually makes the shuffle NOT play music even though I can verify that the data is on there via a 3rd party application called "PodWorks". This is a very strange situation. I have deleted every shred of iTunes or iPod related file from my machine and yet it still persists. Any suggestions?)
thanks!

Yeah, I knew there were others out there like me because of the way my situation was handled by my local "mac genius" crew at the Apple store. After they too realized it was not the ipod and trashing iTunes didn't correct the problem, they immediately decided to just give me a new shuffle. I tried to insist that I stay and open the new shuffle right there to see if the problem was truly fixed and they started talking about all this jazz that essentially boiled down to them not really having any idea of how to proceed next...which was to get me to buy a new laptop. How insane to think I need to buy a new laptop for Apple's most basic iPod in their line! My $80 birthday gift was suddenly going to cost me $2799 to be able to use it? I don't think so.
Hate to seem so negative but I am really frustrated and reading the forums I am realizing that most of the "help" is just members pointing people to easily found information on Apple's site. I am hoping for someone who might at least attempt at an explanation, no matter how unlikely, towards why we are having this issue.
sigh

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